Features
Custom auto-reply rules (exact, similarity, pattern, expert pattern)
Unlimited rules and messages
Scheduled replies (delay, specific times, conditions)
AI integration with Google Gemini and OpenAI ChatGPT
Web server message processing
Tasker and MacroDroid wait-for-reply
Submenu for interactive responses
Priority notifications and pause rule per conversation
Import/export rules and statistics
Welcome message and random replies
Specific contacts filtering
No ads and no watermarks (PRO)
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
