Features
AI agent (Kopilot) reads tickets and drafts replies
Grounded AI replies with source citations
RAG pipeline: smart chunking, pgvector retrieval
Workflow builder with IF/ELSE logic and classifiers
Autonomous workflow execution without human intervention
Knowledge base ingestion: PDF, DOCX, HTML, plain text, Markdown, CSV, JSON
CRM with 360° customer view and interaction history
Shopify integration for refunds, order tracking, product recommendations
Email and messaging channel integration
API access (Growth plan and above)
Webhook support (Growth plan and above)
Dataset management and custom entities
Saved views and workspace organization
Public/private knowledge base portal
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
