Features
AI agent (Kopilot) reads tickets and drafts replies
Grounded AI replies with source citations
RAG pipeline: smart chunking, pgvector retrieval
Workflow builder with IF/ELSE logic and classifiers
Autonomous workflow execution without human intervention
Knowledge base ingestion: PDF, DOCX, HTML, plain text, Markdown, CSV, JSON
CRM with 360° customer view and interaction history
Shopify integration for refunds, order tracking, product recommendations
Email and messaging channel integration
API access (Growth plan and above)
Webhook support (Growth plan and above)
Dataset management and custom entities
Saved views and workspace organization
Public/private knowledge base portal
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
