Features
Multi-agent orchestration (Help Desk, Escalation, Insights agents)
Unified omnichannel inbox (email, chat, WhatsApp, Slack, Discord, voice)
Drag-and-drop workflow builder with 10,000+ actions
Voice AI agents with real-time transcription, recording, barge-in, and warm transfer
Live data ingestion from CRMs, ERPs, and order management systems
AI-powered copilot with suggested replies, next-best actions, and similar conversation search
Knowledge base auto-synced from URLs, PDFs, Google Drive, Intercom
Real-time analytics and insights dashboard with knowledge gap detection
Synthetic data generation and test playground
Customizable brand voice and guardrails
Discord integration for community support channels
Microsoft Teams integration for internal collaboration
Linear and Jira integration for ticket-to-issue sync
Salesforce integration for automated ticket creation and record updates
Multi-lingual auto-translation for conversations
Chrome extension for web automation
Desktop app for system-wide control
Skill builder with demonstration learning
Data extraction from multiple sources
Report generation automation
Secure data handling and privacy
Multi-step workflow automation
AI steps metering per plan
Custom agent training (Enterprise)
Single sign-on (Enterprise)
On-premise deployment option (Enterprise)
