Features
Autonomous multilingual AI agents for voice, chat, email, WhatsApp, social media
Real-time agent copilot with live call assistance and next-best-action
Supervisor dashboard for 100% conversation quality review
Automated QA and agent scoring
Sentiment analysis and voice of customer extraction
Conversational summarization and transcription
Multi-session context retention across channels
Custom reporting and BI integrations
AI agent simulator for testing
Knowledge base and agent memory
Workflow automation via actions framework
Campaign management and Customer 360 view
Multilingual support with cross-lingual AI
Compliance guardrails and live objection handling
Sub-second voice latency with natural interruption handling
Real-time transcription in 75+ languages
AI-generated meeting notes with custom templates
AI-generated smart chapters for key topics
AI-generated follow-up email drafts
Automatic CRM field updates for MEDDIC, SPICED, etc.
"Ask Avoma" AI Copilot for instant cross-meeting answers
Unlimited 1:1, group, and round-robin scheduling
Advanced lead routing with inbound form qualification
Live answer assistant for real-time objection handling
AI call scoring for 100% coaching coverage
Talk-pattern insights to clone top performers
Custom smart trackers with semantic matching
Deal and churn risk alerts
AI win-loss analysis and forecasting
Agentic Platform with MCP for AI agent connectivity
