Features
Live chat widget with customization
Chatbot automation (rule-based triggers)
Multi-channel inbox (email, Facebook, Telegram, Viber)
Knowledge base with FAQ bot
Auto-invitations (proactive chat pop-ups)
Typing insights (read messages before sent)
Saved replies (canned responses)
Pre-chat forms with custom fields
Shared saved replies for teams
Chat ratings (5-point scale)
Advanced reports & on-demand reports
Teams and assignment rules (routing)
Zapier integration (4,000+ apps)
Cross-platform apps (web, Windows, macOS, iOS, Android)
Multichannel messaging (web, mobile, email, voice, WhatsApp, Facebook Messenger)
AI-powered chatbots (Freddy AI) for self-service
Proactive engagement triggers on website and messaging
Unified agent workspace with customer history
Executive Overview Insights (AI-powered dashboard for leadership)
Copilot Resolution Insights (inline AI suggestions for agents)
Bot performance analytics and insights
Team productivity and customer behavior analytics
Personalized support using past purchase data
Scalable bot deployment on website and mobile apps
Mobile SDK for iOS and Android
Omnichannel conversation history
Agent collision detection (paid tiers)
