Chaport
Live chat, rule-based chatbots, and a multi-channel inbox for small support and sales teams
If your support stack is one website, one inbox, and a handful of operators, Chaport does the job at a price Intercom won't match — €29/mo billed annually for four operators covers unlimited chats, unlimited chat history, email and messenger channels, and the REST & JavaScript API. Step up to Unlimited at €99/mo billed annually and you also get chatbots, the knowledge base plus FAQ bot, teams, and assignment rules. Pass if you need native phone or SMS, or AI agent assist that drafts replies for you. Intercom and Zendesk go deeper on workflow and reporting; Chaport undercuts them on seat cost for teams that don't need that depth.
Verified 5d ago · liveness 75/100 · cite: rightaichoice.com/tools/chaport
- SMBs that want live chat, simple chatbots, and a shared inbox without enterprise pricing
- E-commerce stores handling website chat, email, and social DMs in one place
- Startups testing support software on the free plan with 2 operators
- Small support teams that need cross-device apps on web, desktop, and mobile
- Teams needing native phone or SMS channels — not offered in the reviewed sources
- Buyers expecting AI agent assist that drafts or reasons through replies
- Large enterprises with custom SLA and complex workflow routing requirements
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Skip Chaport if you need AI that drafts or reasons through replies, native phone or SMS channels, or if a 4-operator ceiling on the Pro plan won't fit your team size.
The Pro plan includes only 4 operators — going past that means either upgrading to Unlimited at €99/mo billed annually or paying for an extra tier you may not otherwise want
Chaport's pricing fits teams of roughly 2-10 people: €0 for 2 operators, €29/mo billed annually for 4 operators, €99/mo billed annually for unlimited operators and the full automation stack. It undercuts Intercom and Zendesk on seat cost by a wide margin, but sits above budget helpdesk tools like Crisp's entry tiers and below enterprise platforms that bundle AI agent assist, SLAs, and phone channels.
In short
Chaport — Live chat, rule-based chatbots, and a multi-channel inbox for small support and sales teams. Best for SMBs that want live chat, simple chatbots, and a shared inbox without enterprise pricing, E-commerce stores handling website chat, email, and social DMs in one place, Startups testing support software on the free plan with 2 operators. Free to start; paid plans from €29/mo.
What's new in Chaport
Checked 5 days agoAcross the latest 1 update: 1 feature update.
What people actually say about Chaport — is it worth it?
We ran a structured research pass across product reviews, community discussions, and post-purchase forum threads to surface the patterns vendors won't publish themselves. Below: the recurring strengths, the hidden costs people mention most, and the cohort that consistently regrets adopting this tool.
25 mentions across 3 sources (YouTube, Product Hunt, App Store) · researched Aug 31, 2026.
Average across the 3 sources that answered — each source counts once, not each post.
- +Extremely easy to install and set up — praised repeatedly.
- +Free plan supports 2 operators and unlimited chats forever.
- +Beautiful UI following Google's Material Design guidelines.
- +Practical, affordable alternative to Intercom for small teams.
- +Multi-channel support includes email, Facebook, Telegram, Viber.
- −iOS push notifications often fail when app is backgrounded.
- −Active visitor list is a premium feature, not on free plan.
- −Design is a near-copy of Intercom, alienating some users.
- −Advanced automation limited to rule-based bots, no AI assist.
- −Customer support responsiveness is inconsistent.
- • Premium features like active visitor list are gated behind paid tiers.
- • Annual billing required for the lower monthly rate.
- • No mention of price per additional operator beyond 4 on Pro — may force an upgrade to Unlimited.
Viability Score
How well maintained and how widely used is Chaport? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →Key Features
- Live chat widget for websites with mobile-friendly rendering
- Rule-based chatbots that answer FAQs and qualify leads (Unlimited plan)
- Multi-channel inbox covering live chat, email, Facebook, Telegram, and Viber
- Knowledge base with FAQ bot that suggests articles by keyword
- Email integration for receiving and replying to emails in Chaport
- Auto-invitations triggered by rules to start more chats
- Typing insights that show visitor messages before they're sent
- Saved replies and shared saved replies for faster agent responses
- Pre-chat forms to collect visitor info before a conversation
- Assignment rules and teams for routing chats to the right operators
- Group chats to invite or join another operator in a conversation
- Detailed visitor info: location, language, browser, pages browsed in real time
- Advanced and on-demand reporting on chats and operator hours
- Multilingual chat widget that switches to the visitor's browser language
- Apps for web, Windows, macOS, iOS, and Android with cross-device sync
About Chaport
Chaport is customer messaging software that puts a live chat widget, rule-based chatbots, a knowledge base, and a multi-channel inbox in one dashboard. It's built for startups, SMBs, and support or sales teams that want to answer website visitors, email, and social messages without stitching three tools together. The channel list is the practical draw: web chat, a shareable direct chat link, email, plus Facebook, Telegram, and Viber — all readable and replyable from the same operator view. Email integration, added in November 2024, lets agents handle email conversations from that same dashboard rather than switching to a separate mailbox. Automation covers the basics most small teams actually need: auto-invitations triggered by rules, an autoresponder for busy or offline hours, pre-chat forms for lead capture, and an FAQ bot that suggests knowledge base articles from keywords in a visitor's question. Day-to-day agent tooling includes typing insights (you see a visitor's message as it's being typed), saved replies and shared saved replies, group chats for pulling in a second operator, file sending, visitor behavior tracking, and chat ratings on a five-point scale. Apps run on iOS, Android, web, Windows, and macOS with synchronization across devices. Against Intercom or Zendesk, Chaport trades depth for price and setup time: you get core messaging and light automation for a fraction of the seat cost, but not AI agent assist that drafts replies for you. For teams whose support volume is real but not enterprise-scale, that trade usually lands well.
Behind the Verdict
Chaport's pitch is narrow and honest: be the cheapest competent way for a small team to run website chat, email, and a couple of social channels from one place. The feature list backs that up without overreaching. You get the live chat widget with mobile-friendly rendering and multilingual switching, a direct chat link you can drop into an email signature, email and messenger channels, auto-invitations, an autoresponder for offline hours, pre-chat forms, typing insights, saved replies (shared replies only on Unlimited), group chats, file sending, visitor behavior tracking, and five-point chat ratings. Apps ship for web, Windows, macOS, iOS, and Android with sync across them, which matters more than it sounds when one operator is on a laptop and another is on a phone at a trade show. The real structural limit is the plan wall. Chatbots, the knowledge base, the FAQ bot, teams, and assignment rules all sit on the Unlimited tier at €99/mo billed annually (€129/mo monthly). The Pro tier at €29/mo annually (€39/mo monthly) is a messaging and lead-capture product — good ones, but no automation beyond auto-invitations and the autoresponder. The Free tier caps you at 2 operators, 60 days of chat history, and a single default branded auto-invitation, which is enough to test and not much more. The second limit is the nature of the automation. The chatbots are rule-based and keyword-driven, with no named underlying AI model surfaced in any of the reviewed material, and no AI agent assist that drafts replies. If your volume is driven by long, unpredictable questions, a rule-based bot will frustrate you faster than it helps. Where Chaport fits best is a 2-8 person team handling a predictable mix — order status, pricing questions, pre-sales qualification, "where's my invoice" — where a keyword FAQ bot plus saved replies genuinely removes work. It does not fit enterprises that need custom SLAs, complex routing, on-premise deployment, or native phone and SMS channels.
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Real-world workflow fit
Concrete scenarios for the personas Chaport actually fits — and what changes day-one when you adopt it.
Install the Chaport widget on the storefront, set a pre-chat form to collect order numbers, and route weekend messages to Facebook and Telegram so nothing sits unanswered until Monday.
Outcome: One inbox covers web chat, email, and social DMs; agents reply from the desktop app on weekdays and the iOS app on weekends.
Use the free plan with 2 operators to answer trial-user questions via live chat, then add auto-invitations on the pricing page to start conversations with visitors who linger.
Outcome: Pre-sales questions get answered in real time without paying for a seat-based tool before product-market fit is clear.
Build a knowledge base of the 20 most common questions, turn on the FAQ bot on the Unlimited plan, and set assignment rules to send billing questions to a specific operator.
Outcome: Routine questions resolve via the FAQ bot's keyword matches, cutting the volume of chats that reach a human operator.
Use Cases
- Handle customer support queries in real time via a live chat widget on your website.
- Automate lead qualification and FAQ responses using rule-based chatbots that work 24/7.
- Unify messages from Facebook, Telegram, Viber, and email into one dashboard.
- Create a self-service knowledge base and activate an FAQ bot to reduce ticket volume.
- Generate reports on chat volume, operator performance, and chat ratings.
- Trigger auto-invitations based on visitor behavior to engage potential buyers.
Limitations
- Chaport's chatbots are rule-based and keyword-driven rather than powered by a named AI model, so no specific LLM is identified in the reviewed material and there is no AI agent assist that drafts replies.
- The automation stack is also gated: chatbots, the knowledge base and FAQ bot, teams, and assignment rules are available only on the Unlimited plan at €99/mo billed annually (€129/mo monthly), meaning most of what makes Chaport more than a chat widget costs 3.4x the Pro rate.
- Operator caps are the second constraint — 2 operators on Free, 4 on Pro, unlimited only on Unlimited.
- Multi-channel covers live chat, email, Facebook, Telegram, and Viber; there are no native phone or SMS channels in the reviewed sources.
as of 2026-10-02
Verification history
We have re-verified Chaport 7 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Showing the 6 most recent of 7 verification passes.
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Chaport tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Free
€0/mo
Ideal for
Solo founder or 2-person startup testing live chat on one website before committing budget
What this tier adds
Starting tier: 2 operators, unlimited chats and websites, but 60-day history and one default branded auto-invitation
Pro
€29/mo billed annually (€39/mo monthly)
Ideal for
Small support team of up to 4 operators that also wants email and social messaging in the same inbox
What this tier adds
Adds unlimited chat history, email and messenger channels, pre-chat forms, auto-invitations, saved replies, reports, and the REST & JavaScript API
Unlimited
€99/mo billed annually (€129/mo monthly)
Ideal for
Support or sales team past 4 operators that needs chatbots and self-service automation
What this tier adds
Adds unlimited operators, chatbots, knowledge base plus FAQ bot, teams, assignment rules, shared saved replies, custom fields, chat ratings, and Zapier
Where the pricing makes sense
The company stage and team size where Chaport's pricing actually pencils out — and where peers do it cheaper.
Chaport's pricing fits teams of roughly 2-10 people: €0 for 2 operators, €29/mo billed annually for 4 operators, €99/mo billed annually for unlimited operators and the full automation stack. It undercuts Intercom and Zendesk on seat cost by a wide margin, but sits above budget helpdesk tools like Crisp's entry tiers and below enterprise platforms that bundle AI agent assist, SLAs, and phone channels.
Setup time & first value
How long it actually takes to get something useful out of Chaport — broken out by persona, not the marketing-page minute.
Under an hour for a single operator on the Free plan — sign up, paste the widget snippet, and start chatting. Configuring the Pro plan (pre-chat form, auto-invitations, saved replies, email channel) takes half a day. Building the knowledge base and tuning the FAQ bot on Unlimited is a multi-day task if you write the articles properly.
Switching to or from Chaport
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Intercom: export contacts and conversation history, then recreate the widget snippet and pre-chat form in Chaport's settings
- →From Tidio or Crisp: swap the widget script on your site and re-enter saved replies manually, since reply templates don't transfer
- →From a shared support mailbox: connect the email channel in Chaport and agents reply from the same inbox view as web chats
- ↗To Intercom or Zendesk: export chat transcripts and visitor data via the export tools, then rebuild automation and routing rules inside the new platform
- ↗To a helpdesk with native phone/SMS (e.g. Zendesk): Chaport's web, email, and social channels map over, but phone coverage must be set up fresh
Integrations
Resources & Guides
Tutorials & Learning
YouTube returned 6 videos for “Chaport”, and we withheld 5: 5 could not be judged, because “Chaport” is a single word that other videos use for other things. Showing the 1 we can prove is about Chaport.
Official links
Tools that pair well with Chaport
Common stack mates teams adopt alongside Chaport, with the specific reason each pairing earns its keep.
Treble.ai
Official WhatsApp Business API platform with AI chatbots, mass campaigns, and native HubSpot/Salesforce sync for LATAM-focused teams.
Pylon AI
Agentic B2B support platform that unifies Slack, Teams, email, chat, SMS, WhatsApp and phone into one inbox.
Chatboq
Chatboq is an all-in-one live chat, AI chatbot, CRM and ticketing platform for small and mid-sized teams.
Featured Head-to-Head Comparisons
Chaport vs Hi Marley
Chaport and Hi Marley serve completely different buyers. Chaport is a flexible, affordable live chat and chatbot platform for any business—especially SMBs—while Hi Marley is a niche, premium SMS-based claims communication tool built exclusively for P&C insurers. Choose Chaport if you need general customer messaging with multi-channel inbox; choose Hi Marley if you're an insurance carrier wanting to modernize claims communication and integrate with Guidewire or XactAnalysis.
Chaport vs Chatlyn
Choose Chaport if you run a general SMB or e-commerce store seeking a simple, free-to-start live chat with essential multichannel support. Choose Chatlyn if you're in hospitality and need deep PMS integrations, AI-powered guest journeys, and WhatsApp marketing — though it requires a custom quote.
Chaport vs B Rokratt
Choose Chaport if your business needs a universal live chat and chatbot tool serving global customers across multiple channels. Choose Bürokratt only if you are an Estonian resident or e-resident seeking free, AI-powered access to over 50 government e-services. They solve completely different problems.
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