Chaport
FreemiumAll-in-one customer messaging with live chat, chatbots, and multi-channel inbox.
By Tanmay Verma, Founder · Last verified 06 Jul 2026
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Added 5d ago
77/100Safe BetIn short
Chaport — All-in-one customer messaging with live chat, chatbots, and multi-channel inbox. Best for SMBs wanting simple live chat + chatbot automation, E-commerce stores needing multi-channel support, SaaS teams seeking a unified inbox for web and social channels. Free to start; paid plans from $2939/mo.
Is Chaport actually worth it?
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Editorial Verdict
Best for
SMBs wanting simple live chat + chatbot automationE-commerce stores needing multi-channel supportSaaS teams seeking a unified inbox for web and social channelsRemote support teams that value cross-platform appsStartups looking for a free, feature-rich entry-level solution
Not ideal for
Large enterprises requiring custom SLA workflowsTeams needing native phone or SMS integrationOrganizations requiring on-premise deploymentUsers wanting AI-powered agent assist beyond rule-based bots
A solid choice for SMBs wanting simple live chat plus chatbot automation and multi-channel inbox. The generous free tier is a great on-ramp, but enterprises needing advanced workflows, phone support, or AI-powered agent assist should look elsewhere.
Skip Chaport if Skip Chaport if you need AI-powered chatbot intelligence, native phone/SMS support, or enterprise-grade security features like SSO or on-premise deployment.
Compare with: Chaport vs Freshchat, Chaport vs Tawk.to, Chaport vs Freshdesk
Last verified: July 2026
What's new in Chaport
Checked yesterdayAcross the latest 5 updates: 5 feature updates.
FeatureBlog·Nov 20Newest
Introducing Email Integration and More
Chaport launched email integration, allowing agents to manage emails alongside live chat.
FeatureBlog·Oct 4
Introducing Teams and Assignment Rules
Teams and assignment rules added to route conversations to specific agents or groups automatically.
FeatureBlog·Jan 12
Introducing Knowledge Base and FAQ bot
Knowledge base and FAQ bot feature enables automated answers to common customer questions.
FeatureBlog·Aug 26
Introducing Autoresponder
Autoresponder feature added to send automated replies during off-hours or absence.
FeatureBlog·Jul 1
Introducing Chat Ratings and Advanced Reports
Chat ratings and advanced reports introduced for measuring agent performance and chat metrics.
What independent users actually report about Chaport
We ran a structured research pass across product reviews, community discussions, and post-purchase forum threads to surface the patterns vendors won't publish themselves. Below: the recurring strengths, the hidden costs people mention most, and the cohort that consistently regrets adopting this tool.
26 mentions across 3 sources (YouTube, Product Hunt, App Store).
57% positive43% critical
Recurring strengths
- +Generous free plan with powerful features, no time limit.
- +Intuitive Material Design interface that looks modern and clean.
- +Easy setup and installation – get live chat running in minutes.
- +Multi-channel inbox supports email, Facebook, Telegram, Viber.
- +Built-in knowledge base with FAQ bot reduces repetitive questions.
Recurring frustrations
- −iOS push notifications fail when app is in background.
- −Active visitor list and page viewer alerts require paid plan.
- −Customer support response can be slow or unresponsive.
- −UI design is a near copy of Intercom, raising originality concerns.
- −Limited advanced reporting features compared to competitors.
Patterns worth knowing
Affordable Intercom alternative with clean design
Seen on Product Hunt, App Store, YouTube
Design controversy – accused of cloning Intercom
Seen on Product Hunt
Free plan is generous but gated key features
Seen on Product Hunt, App Store
Learning curve
beginnerProductive in ~5 minutes
Hidden costs people mention
- • Active visitor list and new visitor notifications are Pro-only; free users cannot see who is browsing.
Viability Score
77/100
Safe BetHow likely is Chaport to still be operational in 12 months? Based on 4 signals — momentum (how recently it shipped), wrapper dependency, revenue model, and web presence.
momentum
55
funding runway
80
website health
90
wrapper dependency
100
Last calculated: July 2026
How we score →Key Features
- Live chat widget with customization
- Chatbot automation (rule-based triggers)
- Multi-channel inbox (email, Facebook, Telegram, Viber)
- Knowledge base with FAQ bot
- Auto-invitations (proactive chat pop-ups)
- Typing insights (read messages before sent)
- Saved replies (canned responses)
- Pre-chat forms with custom fields
- Shared saved replies for teams
- Chat ratings (5-point scale)
- Advanced reports & on-demand reports
- Teams and assignment rules (routing)
- REST & JavaScript API
- Zapier integration (4,000+ apps)
- Cross-platform apps (web, Windows, macOS, iOS, Android)
About Chaport
FreemiumBeginner-friendlyAPI availableWeb · Mobile · Desktop · API
Chaport is a modern customer messaging platform that combines live chat, chatbots, multi-channel communication (email, Facebook, Telegram, Viber), and a knowledge base with an FAQ bot in a simple interface. Designed for startups, SMBs, and enterprises across e-commerce, education, real estate, and more, it enables real-time conversations, automated chatbots for common questions and lead qualification, and a self-service knowledge base. Key features include live chat with auto-invitations and typing insights, rule-based chatbot automation, unified multi-channel inbox, detailed reports, team management with assignment rules, and integrations with 4,000+ apps via Zapier. Chaport's transparent pricing features a generous free tier (2 operators), Pro plan (€29/mo annual, 4 operators), and Unlimited plan (€99/mo annual, unlimited operators). Compared to Intercom or Zendesk, Chaport offers strong core features at a lower price but lacks native phone/SMS and advanced AI agent assist.
Behind the Verdict
Chaport nails the essentials: live chat, chatbots, multi-channel inbox, and knowledge base—all in a clean, easy-to-use interface. The free tier with 2 operators and 60-day chat history is remarkably generous, making it a zero-risk trial for small teams. The Pro plan at €29/mo (annual) unlocks email integration, saved replies, and detailed reports, which covers most SMB needs. The Unlimited plan at €99/mo (annual) adds chatbots, knowledge base, teams, and Zapier—ideal for scaling teams. However, Chaport's chatbots are rule-based, not AI-powered, so you can't automate complex, nuanced conversations. There's no native phone or SMS channel, so voice support requires a third-party integration. Enterprises needing SLAs, advanced security (SSO, audit logs), or deep CRM/ERP beyond Zapier may find it limiting. Mobile apps (iOS, Android) and desktop apps (Windows, macOS) sync instantly, a plus for remote teams. Overall, Chaport is a strong value play for teams that want simplicity and automation without breaking the bank.
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Real-world workflow fit
Concrete scenarios for the personas Chaport actually fits — and what changes day-one when you adopt it.
E-commerce support lead
You set up a live chat widget on your Shopify store, connect Facebook and Viber, and create a chatbot that answers 'Where is my order?' and 'What's your return policy?' using rule-based triggers. The chatbot also collects visitor emails for follow-ups.
Outcome: Customers get instant answers 24/7, reducing support tickets by 40%. Your team handles only complex queries, and you track resolution times via detailed reports.
SaaS founder
You integrate Chaport with your SaaS via REST API to pull user data, set up auto-invitations for users stuck on a pricing page, and create a knowledge base with an FAQ bot that suggests articles.
Outcome: You engage leads proactively, conversion increases by 15%. The FAQ bot deflects common questions, freeing your support team to focus on bug reports.
Use Cases
- Handle customer support queries in real time via live chat widget on your website.
- Automate lead qualification and FAQ responses using chatbots that work 24/7.
- Unify messages from Facebook, Telegram, Viber, and email into one dashboard.
- Create a self-service knowledge base and activate an FAQ bot to reduce ticket volume.
- Generate detailed reports on chat volume, operator performance, and customer satisfaction.
- Trigger auto-invitations based on visitor behavior to proactively engage potential buyers.
Limitations
- The free plan limits chat history to 60 days and includes only one branded auto-invitation.
- Chatbots and knowledge base are only available on the Unlimited plan ($99/mo annual).
- Telephone or SMS channels are not supported natively.
- Custom integrations require REST/JS API or Zapier (Unlimited plan).
as of 2026-07-06
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Annual total
Free
Over 12 months
Effective monthly
Free
Billed monthly
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Chaport tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Free
$0/mo
Ideal for
Solo founder or micro-business with fewer than 2 support staff, just starting out with live chat and testing the waters.
What this tier adds
Starting tier with 2 operators, 60-day chat history, basic widget, and web/mobile apps—no email or chatbot.
Pro
€29/mo (annual) / €39/mo (monthly)
Ideal for
Growing SMB with 2-4 operators who need email integration, unlimited chat history, and detailed reporting to improve efficiency.
What this tier adds
Adds unlimited chat history, auto-invitations, email/messengers integration, saved replies, pre-chat form, detailed reports, and REST/JS API.
Unlimited
€99/mo (annual) / €129/mo (monthly)
Ideal for
Scaling team with multiple operators (unlimited) that needs chatbots, knowledge base, team routing, and Zapier to automate workflows.
What this tier adds
Adds unlimited operators, chatbots, knowledge base + FAQ bot, teams, assignment rules, shared saved replies, custom fields, chat ratings, advanced reports, and Zapier integration.
Integrations
Where the pricing makes sense
The company stage and team size where Chaport's pricing actually pencils out — and where peers do it cheaper.
Chaport's pricing is ideal for SMBs and startups: a free tier (2 ops, 60-day history) beats many rivals. Pro at €29/mo (4 ops) is cheaper than Intercom's Essential (~$39/mo) and Zendesk's Team ($49/mo). Unlimited at €99/mo (unlimited ops, bots, KB) is a steal vs. Intercom's Pro. However, enterprises may find the lack of add-on seats or custom plans limiting; Zendesk or Freshdesk offer more granular scaling.
Setup time & first value
How long it actually takes to get something useful out of Chaport — broken out by persona, not the marketing-page minute.
For a solo operator, you can embed the chat widget on your website in under 5 minutes (copy-paste script). Adding email, Facebook, and Telegram channels takes another 10 minutes each. Creating your first chatbot with a few rules takes 15 minutes. Full setup (knowledge base, teams, assignments) might take 1-2 hours.
Switching to or from Chaport
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
Migrating in
- →From Zendesk Chat or LiveChat: Export chat transcripts via CSV, then use Chaport’s API or Zapier to import. Rebuild canned responses and chatbot rules manually.
- →From Intercom: Export conversation history and user data; use Zapier to sync contacts. Custom chatbots need to be recreated in Chaport's rule-based builder.
Migrating out
- ↗To Intercom: Export chat history via Chaport API, then import via Intercom’s CSV/API. Rebuild chatbot flows and integrations.
- ↗To Zendesk: Export contacts and conversations from Chaport, then import into Zendesk. You may need to reconfigure workflows and automation rules.
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Frequently Asked Questions
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