Chaport
Live chat, chatbots & multi-channel inbox for SMBs
Chaport is a solid, budget-friendly pick for SMBs needing live chat, chatbots, and multi-channel inbox. The free tier is generous, and the recent email integration plus assignment rules fill key gaps. For native phone/SMS or deeper AI agent assist, consider Intercom or Zendesk. But for straightforward, cost-effective customer messaging, Chaport delivers strong value.
Verified 6d ago · liveness 75/100 · cite: rightaichoice.com/tools/chaport
- SMBs wanting simple live chat + chatbot automation
- E-commerce stores needing multi-channel support
- SaaS teams seeking a unified inbox for web and social channels
- Remote support teams that value cross-platform apps
- Large enterprises requiring custom SLA workflows
- Teams needing native phone or SMS integration
- Organizations requiring on-premise deployment
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Skip Chaport if you need native phone/SMS support, AI-powered agent assistance beyond simple rules, or on-premise deployment—you'd be better served by Intercom or Zendesk.
Chatbots, knowledge base, and Zapier integration are paywalled behind the Unlimited plan (€99/mo), so you can't automate without the highest tier.
Chaport's pricing is very competitive for SMBs: Free (2 operators) is generous, Pro at €29/mo (annual) undercuts Zendesk's basic plan, and Unlimited at €99/mo includes chatbots and Zapier—cheaper than Intercom's comparable tiers. It fits small teams on a budget better than pricier rivals.
In short
Chaport — Live chat, chatbots & multi-channel inbox for SMBs. Best for SMBs wanting simple live chat + chatbot automation, E-commerce stores needing multi-channel support, SaaS teams seeking a unified inbox for web and social channels. Free to start; paid plans from $2939/mo.
What's new in Chaport
Checked 6 days agoAcross the latest 1 update: 1 feature update.
What people actually say about Chaport — is it worth it?
We ran a structured research pass across product reviews, community discussions, and post-purchase forum threads to surface the patterns vendors won't publish themselves. Below: the recurring strengths, the hidden costs people mention most, and the cohort that consistently regrets adopting this tool.
26 mentions across 3 sources (YouTube, Product Hunt, App Store) · researched Jul 4, 2026.
- +Generous free plan with powerful features, no time limit.
- +Intuitive Material Design interface that looks modern and clean.
- +Easy setup and installation – get live chat running in minutes.
- +Multi-channel inbox supports email, Facebook, Telegram, Viber.
- +Built-in knowledge base with FAQ bot reduces repetitive questions.
- −iOS push notifications fail when app is in background.
- −Active visitor list and page viewer alerts require paid plan.
- −Customer support response can be slow or unresponsive.
- −UI design is a near copy of Intercom, raising originality concerns.
- −Limited advanced reporting features compared to competitors.
- • Active visitor list and new visitor notifications are Pro-only; free users cannot see who is browsing.
Viability Score
How well maintained and how widely used is Chaport? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: August 2026
How we score →Key Features
- Live chat widget
- Chatbots (rule-based)
- Multi-channel inbox (email, Facebook, Telegram, Viber)
- Knowledge base + FAQ bot
- Auto-invitations
- Typing insights
- Saved replies (shared on Unlimited)
- Pre-chat forms
- Assignment rules
- Team collaboration (group chats)
- Advanced reporting and on-demand reports
- Zapier integration
- REST & JavaScript API
- Mobile apps (iOS, Android)
- Desktop apps (Windows, macOS)
About Chaport
Chaport is a customer messaging platform that combines live chat, chatbots, and multi-channel communication into one interface. Designed for startups, SMBs, and enterprises, it lets you handle real-time conversations, automate repetitive questions with rule-based chatbots, and offer self-service via a knowledge base and FAQ bot. The unified inbox supports email, Facebook, Telegram, and Viber—the recent email integration (November 2024) expanding its multi-channel reach. Key features include auto-invitations, typing insights, saved replies, pre-chat forms, assignment rules, team collaboration, detailed customer info, and reporting. It integrates with 4,000+ apps via Zapier and offers REST & JavaScript APIs. Pricing is transparent: a free tier (2 operators), Pro (€29/mo annual, 4 operators), and Unlimited (€99/mo annual, unlimited operators). Compared to Intercom or Zendesk, Chaport offers core messaging features at a lower price point, but lacks native phone/SMS and advanced AI agent assist. It's a practical, affordable choice for teams that want to consolidate customer conversations across channels without enterprise complexity.
Behind the Verdict
Chaport positions itself as a simple, all-in-one messaging tool for SMBs, and it largely delivers. The free plan includes two operators, unlimited chats, and basic widget customization—enough for a small team to test the waters. Upgrading to Pro (€29/mo annual) unlocks unlimited chat history, auto-invitations, email integration, saved replies, and detailed reports. The Unlimited plan (€99/mo annual) adds chatbots, knowledge base, teams, and Zapier integration, making it the most compelling for growing support teams. What stands out: the multi-channel inbox pulls live chat, email, Facebook, Telegram, and Viber into one place—the recent email integration (Nov 2024) fills a major gap and makes it more competitive with Zendesk. The knowledge base and FAQ bot are valuable for reducing ticket volume, and the rule-based chatbots are easy to set up without coding. Typing insights and auto-invitations are clever touches that can boost sales engagement. However, Chaport is not without limitations. The chatbots are rule-based, not AI-powered—so they can't handle nuanced queries or learn from conversations. There's no native phone or SMS channel, which may be a dealbreaker for some. On-premise deployment isn't offered, and advanced features like Zapier and chatbots require the priciest tier. For teams needing AI agent assist beyond basic rules, competitors like Intercom (with Fin) or Zendesk (with AI agents) are more advanced, albeit pricier. Where Chaport fits best: startups and SMBs that want a simple, affordable way to manage live chat and social messaging without enterprise overhead. It's ideal for e-commerce, education, hosting, and real estate businesses that need 24/7 automated responses and a unified inbox. If you're a large enterprise with complex SLAs or need deep AI, look elsewhere—but for most small-to-mid teams, Chaport is a pragmatic choice.
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Real-world workflow fit
Concrete scenarios for the personas Chaport actually fits — and what changes day-one when you adopt it.
Wants to handle customer questions during peak sales and automate common queries.
Outcome: Add Chaport widget, set up FAQ bot to answer shipping questions, and use auto-invitations to engage visitors on product pages. Free plan supports 2 operators, enough to start.
Needs a unified inbox for live chat, email, and social channels, with basic automation.
Outcome: Connect email, Facebook, and Telegram, create saved replies for common issues, and set up assignment rules to route chats. Pro plan covers all channels and saves time.
Use Cases
- Handle customer support queries in real time via live chat widget on your website.
- Automate lead qualification and FAQ responses using rule-based chatbots that work 24/7.
- Unify messages from Facebook, Telegram, Viber, and email into one dashboard.
- Create a self-service knowledge base and activate an FAQ bot to reduce ticket volume.
- Generate detailed reports on chat volume, operator performance, and customer satisfaction.
- Trigger auto-invitations based on visitor behavior to proactively engage potential buyers.
Limitations
- Chaport's free plan includes a 60-day chat history and one branded auto-invitation.
- Advanced features such as chatbots, knowledge base, and Zapier integration are only available on the Unlimited plan (€99/mo annual).
- The platform supports live chat, email, Facebook, Telegram, and Viber channels—no native phone or SMS.
- REST and JavaScript APIs are available on the Pro plan and above.
- Chatbots are rule-based, not AI-powered, so they can't handle complex or ambiguous queries.
- There is no on-premise deployment option.
as of 2026-08-17
Verification history
We have re-verified Chaport 4 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Chaport tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Free
$0/mo
Ideal for
Solo support agents or micro-teams with up to 2 operators who need basic live chat and don't require chat history beyond 60 days.
What this tier adds
Free entry point: includes 2 operators, unlimited chats, 60-day history, one branded auto-invitation, and basic widget customization.
Pro
€29/mo annual or €39/mo monthly
Ideal for
Growing SMBs with 4 operators that want multi-channel support (email, Facebook, Telegram, Viber) and advanced customization.
What this tier adds
Adds unlimited chat history, auto-invitations, advanced widget customization, email/messenger integration, saved replies, pre-chat form, detailed reports, autoresponder, and REST/JavaScript API.
Unlimited
€99/mo annual or €129/mo monthly
Ideal for
Teams needing full automation and team management—unlimited operators, chatbots, and knowledge base for 24/7 self-service.
What this tier adds
Adds unlimited operators, rule-based chatbots, knowledge base with FAQ bot, teams, assignment rules, shared saved replies, custom fields, chat ratings, advanced/on-demand reports, and Zapier integration.
Where the pricing makes sense
The company stage and team size where Chaport's pricing actually pencils out — and where peers do it cheaper.
Chaport's pricing is very competitive for SMBs: Free (2 operators) is generous, Pro at €29/mo (annual) undercuts Zendesk's basic plan, and Unlimited at €99/mo includes chatbots and Zapier—cheaper than Intercom's comparable tiers. It fits small teams on a budget better than pricier rivals.
Setup time & first value
How long it actually takes to get something useful out of Chaport — broken out by persona, not the marketing-page minute.
Free plan: go live in under 30 minutes—install widget, customize color, and start chatting. Pro/Unlimited: expect 1-2 hours to configure email, social channels, chatbots, and knowledge base. No credit card needed for 14-day trial.
Switching to or from Chaport
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Zendesk Chat: export chat transcripts and import into Chaport—manual mapping, but setup is straightforward.
- →From Intercom: migrate saved replies and knowledge base articles manually; use API to bring over visitor data.
- →From freshChat: use Chaport's import tools or API to move contacts and chat history.
- ↗To Intercom: export chat logs and use Intercom's CSV import; note feature differences in automation.
- ↗To Zendesk: move saved replies and widgets; API available for data export.
Integrations
Resources & Guides
Tutorials & Learning
Official links
Tools that pair well with Chaport
Common stack mates teams adopt alongside Chaport, with the specific reason each pairing earns its keep.
Chatboq
Live chat and AI chatbot platform for SMBs with human-in-the-loop automation, omnichannel inbox, and affordable freemium pricing.
ChatMaxima
Omnichannel AI chatbot and live chat platform that unifies WhatsApp, Instagram, Messenger, Telegram, SMS, email, and web chat into one shared inbox.
Splutter AI
No-code AI chatbots & voicebots for omnichannel customer engagement
Featured Head-to-Head Comparisons
Chaport vs Hi Marley
Chaport and Hi Marley serve completely different buyers. Chaport is a flexible, affordable live chat and chatbot platform for any business—especially SMBs—while Hi Marley is a niche, premium SMS-based claims communication tool built exclusively for P&C insurers. Choose Chaport if you need general customer messaging with multi-channel inbox; choose Hi Marley if you're an insurance carrier wanting to modernize claims communication and integrate with Guidewire or XactAnalysis.
Chaport vs Chatlyn
Choose Chaport if you run a general SMB or e-commerce store seeking a simple, free-to-start live chat with essential multichannel support. Choose Chatlyn if you're in hospitality and need deep PMS integrations, AI-powered guest journeys, and WhatsApp marketing — though it requires a custom quote.
Chaport vs B Rokratt
Choose Chaport if your business needs a universal live chat and chatbot tool serving global customers across multiple channels. Choose Bürokratt only if you are an Estonian resident or e-resident seeking free, AI-powered access to over 50 government e-services. They solve completely different problems.
Alternatives to Chaport
View allChatboq
Live chat and AI chatbot platform for SMBs with human-in-the-loop automation, omnichannel inbox, and affordable freemium pricing.
ChatMaxima
Omnichannel AI chatbot and live chat platform that unifies WhatsApp, Instagram, Messenger, Telegram, SMS, email, and web chat into one shared inbox.
Splutter AI
No-code AI chatbots & voicebots for omnichannel customer engagement
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