Features
Train on documents, websites, databases
Multi-LLM comparison (OpenAI, Anthropic, Gemini, Mistral, DeepSeek, Meta, MoonshotAI)
Real-time data sync with CRMs and order systems
AI Actions: update subscriptions, change addresses, etc.
Smart escalation to human agents via live chat or helpdesk
Omnichannel deployment: web chat, WhatsApp, Slack, email, voice
Voice telephony (10-20 concurrent calls)
Outbound WhatsApp campaigns
Advanced analytics and reporting
Personalized customer experience (logged-in user recognition)
Multilingual support (80+ languages)
AI guardrails against misinformation and off-topic responses
Whitelabel (remove Chatbase branding)
API and client libraries for deep integration
Generative AI for multi-step resolution
Advanced analytics and CSAT tracking
Intent recognition and sentiment analysis
Seamless handoff to human agents
Automated escalation workflows
Ada Coach for in-product tuning
Multichannel support (chat, email, voice, social)
Outcome-based pricing components
Enterprise SSO and SOC 2 Type II
Helpdesk integrations (Zendesk, Salesforce, Kustomer, Gladly)
Reasoning engine with autonomous resolution
GDPR and HIPAA compliance available