Chatbase
Chatbase builds no-code AI agents for customer support, sales, and product questions across chat, email, voice, and WhatsApp.
Chatbase is the fastest way to put a competent support agent on your site, phone line, and inbox without hiring engineers, and the four-tier pricing is published in full so you can forecast cost before you commit. Pair it with your existing helpdesk rather than replacing it: the Zendesk, Gorgias, and Freshdesk integrations and the built-in shared inbox cover most SMB workflows. The credit model is the catch — 700 message credits on Hobby and 4,000 on Standard disappear quickly if you run chat and email together. Pick it over Forethought or Zendesk AI when you want to be live this quarter at a fraction of the cost; look elsewhere if you need deep CRM-native routing or SSO without buying
Verified 8d ago · liveness 97/100 · cite: rightaichoice.com/tools/chatbase
- Small and mid-sized e-commerce brands automating order status, returns, and billing questions
- SaaS support teams that want one agent across chat, email, and Slack without engineering
- Non-technical teams that need a trained AI agent live in an afternoon
- Agencies managing multiple agents in one workspace
- Operations with high message volume that will exceed credit ceilings
- Companies needing SSO, audit logs, and custom roles without buying Enterprise
- Teams wanting to fine-tune their own LLM rather than pick from supported models
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Skip Chatbase if your support volume will blow past the 15,000 monthly credits on Pro, or if you need SSO, audit logs, and custom roles without moving to the contact-sales Enterprise tier.
Auto-recharge credits cost $40 per 1,000 message credits and are added automatically once you fall below the threshold you set, so a traffic spike becomes an unplanned line item.
Standard at $150/mo and Pro at $500/mo sit well below Zendesk AI or Forethought for an SMB or mid-market team standing up agent support this quarter, but above the $20–40/mo tier where simple chatbot widgets live. Yearly billing saves 20%, so a committed annual Hobby plan is $32/mo effective. Once you add auto-recharge credits and a $99/mo branding removal, the effective cost looks more like a mid-market helpdesk line item than a cheap chatbot.
In short
Chatbase — Chatbase builds no-code AI agents for customer support, sales, and product questions across chat, email, voice, and WhatsApp. Best for Small and mid-sized e-commerce brands automating order status, returns, and billing questions, SaaS support teams that want one agent across chat, email, and Slack without engineering, Non-technical teams that need a trained AI agent live in an afternoon. Free to start; paid plans from $40/mo.
What's new in Chatbase
Checked 8 days agoAcross the latest 5 updates: 4 feature updates and 1 launch.
Connect Chatbase to Claude and ChatGPT via MCP
Connect Chatbase to Claude or ChatGPT and manage agents in plain English — analyze conversations, update agents, check tickets, and create agents. Permissions never exceed your own role and access expires after 90 days.
Do more with Shopify in Chatbase
Agents can now create Shopify orders from WhatsApp, Instagram, Messenger, the chat bubble, and help page, automate exchanges with one-click helpdesk approval, search products from an uploaded image, and replace damaged or missing items.
Agent level permissions are here
Admins can scope each workspace member to specific agents instead of full workspace access, aimed at agencies and teams managing multiple agents in one workspace.
A/B test your AI agent
Control the percentage of website visitors who see your AI agent, available for both Chat Bubble and Center Stage under Display → A/B testing.
Chatbase ships iOS and Android SDKs
Native mobile SDKs are publicly available under Channels, letting apps embed the agent without leaving the app.
Viability Score
How well maintained and how widely used is Chatbase? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →Key Features
- No-code AI agent builder with plain-language instructions and guardrails
- Agent lifecycle workflow: Build, Test, Deploy, Optimize
- Procedures executed step by step with built-in actions
- AI Actions including lookup_order, payment_info, get invoices, cancel subscription
- Multi-model playground with side-by-side model comparison
- Deploy to chat, WhatsApp, Messenger, Instagram, Slack, email, and phone
- Voice AI agent with telephony and existing SIP trunk number support
- Inbound email support that reads, responds, and resolves without a queue
- Interactive chat widgets returning order status cards, calendars, and buttons
- Built-in helpdesk unifying AI and human conversations in one queue
- Backstage: internal AI agent that summarizes customer issues
- Analytics on topics, sentiment, and resolution rates
- Outbound WhatsApp campaigns for re-engagement
- API for creating, configuring, training, cloning, and deleting agents
- Auto retrain agents as your data changes
About Chatbase
Chatbase is a no-code platform for AI agents that handle customer experience work — support tickets, sales questions, and product guidance. You connect your data (documents, website, knowledge base), write the agent's instructions and guardrails in plain language, then deploy to live chat, WhatsApp, Messenger, Instagram, Slack, email, and phone. The build loop follows four stages the vendor calls the agent lifecycle: Build, Test, Deploy, Optimize. Procedures are written as plain-language steps with built-in actions like lookup_order, payment_info, get invoices, and cancel subscription. A playground compares models side by side — the site names Claude Sonnet 4.6, Gemini 3.5 Flash, and the GPT-5.6 family, with DeepSeek V4-Pro, Grok 4.5, Kimi K2.7, and Mistral, Meta, MoonshotAI, and Z.ai model families listed on the pricing comparison. Multi-channel is the other half of the pitch: email handles inbound tickets without a queue, voice answers calls with telephony and SIP trunk support for existing numbers, and widgets return interactive components (order status cards, calendars, buttons) rather than plain text. A built-in helpdesk puts AI and human tickets in one queue, and analytics cover topics, sentiment, and resolution rates. Backstage is a separate internal agent for your own team. Pricing is published in full: Free at $0, Hobby at $40/mo, Standard at $150/mo, Pro at $500/mo, plus contact-sales Enterprise. September 2026 additions include MCP connectors for Claude and ChatGPT, iOS and Android SDKs, agent-level permissions, A/B testing, Shopify order creation, and a WhatsApp Catalog integration.
Behind the Verdict
Chatbase's core strength is that the agent builder is genuinely no-code. Instructions, procedures, guardrails, and branding all live in a visual editor — the docs put first-time setup at roughly 10 minutes, which matches what the product actually delivers. Procedures execute step by step with named actions (lookup_order, payment_info, get invoices, cancel subscription), so an agent can resolve an order-status or return question end to end rather than just answering FAQ text. Multi-model support is real and current: the pricing comparison lists advanced OpenAI, Anthropic, Gemini, DeepSeek, Meta, MoonshotAI, Mistral, and Z.ai models, and the homepage playground shows Claude Sonnet 4.6, Gemini 3.5 Flash, GPT-5.6 family, DeepSeek V4-Pro, Grok 4.5, and Kimi K2.7. The September 2026 changelog filled several gaps that used to be weaknesses: agent-level permissions let agencies scope members to individual agents, native iOS and Android SDKs let apps embed the agent in-app, MCP connectors let you manage agents from Claude or ChatGPT in plain English, and A/B testing controls what percentage of visitors see the agent before full rollout. Guardrails also gained spam detection, manual pause, and country blocking. The weaknesses are structural rather than cosmetic. Credits are metered across plans — 50/month on Free, 700 on Hobby, 4,000 on Standard, 15,000 on Pro — and running chat plus email plus voice consumes them fast. Auto-recharge at $40 per 1,000 credits softens overages but adds an uncapped-feeling line item. Extra agents cost $25/agent/month and removing Chatbase branding costs $99/month. SSO, audit logs, custom roles, HIPAA eligibility, and zero data retention are Enterprise-only. The Free tier is a trial in practice: 50 credits and agents deleted after 14 days of inactivity. There is no fine-tuning — you choose from supported models rather than training your own. Where it fits: SMB and mid-market e-commerce and SaaS teams that want one agent across chat, WhatsApp, email, and voice, with a shared AI-and-human inbox and analytics on resolution rate and sentiment. Where it doesn't: high-volume operations that will blow through credit ceilings, and support orgs whose routing logic lives inside Salesforce or Zendesk and can't be lifted out.
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Real-world workflow fit
Concrete scenarios for the personas Chatbase actually fits — and what changes day-one when you adopt it.
Connect Shopify and Stripe, train the agent on product docs and the returns policy, write a procedure that asks for an order number, runs lookup_order, and checks return-window eligibility, then deploy the widget to the store and WhatsApp.
Outcome: WISMO, returns, and billing questions resolve without a human; damaged-item claims route to the helpdesk for one-click approval.
Point the agent at the help center docs, set guardrails that block roadmap promises and refund handling, deploy to live chat and the shared inbox, then use Backstage to summarize the week's customer issues.
Outcome: A trained agent answers tier-one questions on chat and email, escalates edge cases with full context, and the team reviews topic and sentiment trends in analytics.
Create one agent per client in a single workspace, invite each client's team with agent-level permissions scoped to their own agent, and use the playground to pick a model per client.
Outcome: Clients see only their own agent and logs, while the agency administers billing, training, and rollout centrally.
Use Cases
- Automate customer support FAQ for e-commerce stores using product docs and your website
- Handle order status and subscription management through the Stripe and Shopify actions
- Qualify and capture leads on landing pages with intelligent conversations
- Book appointments and meetings
- Provide 24/7 multilingual support
- Escalate complex support issues to human agents with full conversation context
- Run outbound WhatsApp campaigns to re-engage customers
- Deploy a voice agent for phone-based support on an existing number
Models Under the Hood
as of 2026-09-22
Limitations
- Message credits are metered on every plan: 50/month on Free, 700 on Hobby, 4,000 on Standard, 15,000 on Pro.
- Free-tier agents are deleted after 14 days of inactivity.
- Auto-recharge credits cost $40 per 1,000 message credits once you fall below your threshold, extra agents cost $25/agent/month, and removing Chatbase branding costs $99/month.
- SSO, audit logs, custom roles and permissions, HIPAA eligibility, and zero data retention are Enterprise-only.
- The Free plan lists only 'limited access to models', with advanced models reserved for paid tiers.
- There is no fine-tuning — you choose among the supported models rather than training your own.
as of 2026-09-30
Verification history
We have re-verified Chatbase 16 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Showing the 6 most recent of 16 verification passes.
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Chatbase tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Free
$0/mo
Ideal for
Solo builder evaluating Chatbase on a personal site or side project with very light traffic
What this tier adds
Starting tier — limited model access, 50 message credits/month, 1 member, 1 MB training content, agents deleted after 14 days of inactivity
Hobby
$40/mo (20% off yearly)
Ideal for
Small team or single-brand store running basic chat support on a modest traffic site
What this tier adds
Adds advanced models, 700 message credits, 2 members, 5 AI actions per agent, integrations, basic analytics, attachments, voice telephony, and outbound campaigns
Standard
$150/mo (20% off yearly)
Ideal for
Growing support org that needs chat, email, and phone on one agent with a shared AI-and-human inbox
What this tier adds
Jumps to 4,000 message credits, 3 members, 8 AI actions, 20 MB training content, helpdesk, 10 concurrent voice calls, API access, personalization, and auto-resync agents
Pro
$500/mo (20% off yearly)
Ideal for
Mid-market team running high-volume support and outbound across multiple channels with 20 concurrent voice calls
What this tier adds
Adds 15,000 message credits, 5 members, 12 AI actions, 40 MB training content, advanced analytics, sources suggestions, and tickets as a training source
Enterprise
Custom
Ideal for
Regulated or large organizations needing SSO, audit trails, HIPAA eligibility, and a named success manager
What this tier adds
Adds higher limits, flexible billing, custom roles and permissions, SSO, white-labeling, audit logs, priority support, CSM, SLAs, HIPAA-eligible and zero data retention
Where the pricing makes sense
The company stage and team size where Chatbase's pricing actually pencils out — and where peers do it cheaper.
Standard at $150/mo and Pro at $500/mo sit well below Zendesk AI or Forethought for an SMB or mid-market team standing up agent support this quarter, but above the $20–40/mo tier where simple chatbot widgets live. Yearly billing saves 20%, so a committed annual Hobby plan is $32/mo effective. Once you add auto-recharge credits and a $99/mo branding removal, the effective cost looks more like a mid-market helpdesk line item than a cheap chatbot.
Setup time & first value
How long it actually takes to get something useful out of Chatbase — broken out by persona, not the marketing-page minute.
First-time agent build is roughly 10 minutes per the vendor docs: train on your docs or site, test in the playground, and deploy. Expect an afternoon for a production agent with real procedures, actions, and guardrails, and a day or two if you are wiring SIP trunk voice or migrating workflows from an existing helpdesk.
Switching to or from Chatbase
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Gorgias: the vendor publishes a migration guide covering support data, workflow rebuilds, human handoff testing and cutover.
- →From a form-based chatbot: retrain the agent on your documents and website, then replace the widget embed code.
- →From Zendesk AI: connect the Zendesk integration, rebuild macros as procedures and actions, and run both queues during the parallel period.
- →From an in-house script: move the answers into an agent trained on your knowledge base and re-implement lookups as built-in actions.
- ↗To Zendesk: export conversation logs, rebuild procedures as macros and triggers, and reconnect Stripe or Shopify to the Zendesk side.
- ↗To Forethought: replicate procedures as their workflow steps and re-point your channel integrations.
- ↗To a self-hosted LLM stack: rebuild actions as API calls and re-implement guardrails in your own orchestration layer.
Integrations
Resources & Guides
- Documentationchatbase.co
Welcome to Chatbase
Get started with Chatbase and discover how to build intelligent agents trained on your business data.
- Documentationchatbase.co
Llms
Full product docs from chatbase.co
- Resourcechatbase.co
Blog
Learn about AI customer service, support agents, and conversational AI platforms. Discover how to transform customer experiences with AI.
- Resourcechatbase.co
Changelog
Stay updated with the latest improvements to our AI customer service platform. New features for conversational AI agents and customer support automation.
Tutorials & Learning
5 AI Agents You Can Build in 10 Minutes (For Any Business)
Chatbase
Chatbaseとは？ Chatbaseの使い方（初心者向けチュートリアル）
Simple Answers
YouTube returned 6 videos for “Chatbase”, and we withheld 4: 4 could not be judged, because “Chatbase” is a single word that other videos use for other things. Showing the 2 we can prove are about Chatbase.
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