Botpress is live · free plan, paid from $150/mo billed annually · last verified 5 Nov 2026 · viability healthy
Botpress
Botpress builds AI support agents that take action on refunds, plan changes and multi-step tickets.
Pick Botpress when the tickets choking your queue need an action, not an answer, and you have someone who can design the workflows. Unlimited seats on Team at $750/mo billed annually plus $0.10 of bundled AI spend per conversation makes the math work for teams that plan to hire. Skip it if you want a bot live this afternoon or your traffic is mostly password resets, where per-conversation metering bites.
Verdict generatedVerified 8d ago · liveness 94/100 · cite: rightaichoice.com/tools/botpress
- Support leaders with action-heavy tickets scripts can't finish — refunds, plan changes, order corrections spanning systems
- Growing teams where per-seat pricing punishes hiring — unlimited seats on Team flips that math
- Support ops who want to build in natural language (Viber) while keeping Studio and the TypeScript ADK for hard cases
- Teams on Zendesk, Intercom, HubSpot or Salesforce that want AI layered on top instead of migrating helpdesks
- Anyone wanting a pre-built bot out of the box — agents must be configured, tested and wired to integrations first
- High-volume low-value chat traffic — per-conversation metering on password resets and status checks gets expensive
- Organizations with no support-ops or engineering capacity to design workflows, escalation rules and handoff logic
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Skip Botpress if your support volume is mostly password resets and status checks, where paying roughly $0.50–$0.65 per automated conversation on overage costs more than the ticket was ever worth.
Overages are sold in packs of 100, not per conversation: $65/100 on Plus ($0.65/convo) and $50/100 on Team ($0.50/convo), which quietly adds hundreds a month at high volume.
Team at $750/mo billed annually with unlimited seats and $150 of bundled AI usage is the value spot for a support team of four or more — Botpress puts 4 seats and 1,200 conversations at roughly $9,000/yr against $34,500 for Zendesk and $25,500 for Intercom. Below that, Plus at $150/mo billed annually ($25 AI usage, 250 conversations) fits a single-channel operation. Above it, Enterprise adds voice, uptime SLA and a dedicated support engineer at custom pricing.
In short
Botpress — Botpress builds AI support agents that take action on refunds, plan changes and multi-step tickets. Best for Support leaders with action-heavy tickets scripts can't finish — refunds, plan changes, order corrections spanning systems, Growing teams where per-seat pricing punishes hiring — unlimited seats on Team flips that math, Support ops who want to build in natural language (Viber) while keeping Studio and the TypeScript ADK for hard cases. Free to start; paid plans from $150/mo billed annually.
What is Botpress?
Botpress — Botpress builds AI support agents that take action on refunds, plan changes and multi-step tickets. Best for Support leaders with action-heavy tickets scripts can't finish — refunds, plan changes, order corrections spanning systems, Growing teams where per-seat pricing punishes hiring — unlimited seats on Team flips that math, Support ops who want to build in natural language (Viber) while keeping Studio and the TypeScript ADK for hard cases. Free to start; paid plans from $150/mo billed annually.
Botpress is an AI agent platform for support teams whose queue is full of tickets that need doing, not just answering. Agents issue refunds, change plans, update billing details, reissue shipments and pull context from several systems in one motion, under the same conditions a human would apply. It sits on top of Zendesk, Intercom, HubSpot or Salesforce without migration, or runs as Botpress Desk, a standalone AI-native helpdesk with full ticket management. Three build surfaces cover different skill levels. Botpress Viber stands agents up in natural language, Botpress Studio is a visual builder with an autonomous node editor, and the TypeScript ADK covers code-first work. Supporting infrastructure includes Knowledge Bases that ingest from docs, PDFs, Linear, GitHub, Confluence, Google Drive and Notion, Tables for structured conversation data, and Escalate, which decides when the AI acts and when it hands off with history and account details intact. Model choice is current as of the October 2026 changelog: GPT-6.1 Sol is the default OpenAI model, Claude Sonnet 5.5 the default Anthropic model, new Studio bots default to GPT-6 Luna, and Gemini 3.1 Flash Lite is the fallback for new bots. Claude Haiku 5.5, GLM 5.3 Flash and Gemini 3.8 Flash TTS are also available, and fast model requests can opt into priority processing. Deployment spans webchat, WhatsApp, Slack, Instagram, Messenger, voice, Discord and Telegram. The platform is SOC 2 certified, GDPR compliant and penetration tested by KPMG, with a HIPAA BAA available. Pricing is conversation-metered rather than seat-based, with $0.10 of LLM usage bundled into every conversation. Botpress puts 3 seats and 1,200 conversations at roughly $9,000/yr versus $34,500 for Zendesk and $25,500 for Intercom. Alternatives split into seat-priced helpdesk AI add-ons and developer-first agent frameworks; Botpress lands closer to a support platform than a chatbot builder.
Key features
- Autonomous engine resolves multi-step support tickets end-to-end, not just FAQs
- Take real actions: process refunds, update accounts, correct orders in connected systems
- Proactive outreach when a limit, renewal or account change is coming
- Hot handoff to a human with conversation history, account details and steps already attempted
- Botpress Viber natural-language builder for standing up agents by describing them
- Botpress Studio visual AI agent builder with autonomous node editor
- Botpress ADK: TypeScript library for building AI agents from code
- Botpress Desk: standalone AI-native helpdesk with full ticket management
- Knowledge Bases ingest from docs, PDFs, Linear, GitHub, Confluence, Google Drive, Notion
- Tables for structured conversation data with 1K-500K row tiers by plan
- GPT-6.1 Sol default OpenAI model; Claude Sonnet 5.5 default Anthropic model
- New Studio bots default to GPT-6 Luna; Gemini 3.1 Flash Lite as fallback
- Fast requests can opt into priority model processing
- Deploy to webchat, WhatsApp, Slack, Instagram, Messenger, voice, Discord, Telegram
- Desk realtime disconnect notice and ticketId sync on channel-synced profiles
Behind the verdict
The honest framing for Botpress: it is an agent company that built a helpdesk, not a helpdesk that bolted on AI. That distinction shows up in the workflow model. Refunds, plan changes and order corrections are first-class actions an agent executes across connected systems, not canned macros with an LLM writing the apology. When to pick it. Your support backlog has multi-step work that scripts can't finish, and you already run Zendesk, Intercom, HubSpot or Salesforce and don't want to migrate. Or you want one platform that scales from a natural-language build in Viber to a TypeScript ADK when the edge cases get ugly. When to pass. If you want a prebuilt bot resolving FAQs on day one, this isn't that — someone has to design escalation rules, wire integrations and test before go-live. And high-volume, low-value chat traffic (password resets, order status) is the worst fit for conversation metering, since you pay per conversation regardless of how trivial it is. Where it bites in practice. Conversation packs get expensive at the margins: Plus overage runs $65 per 100 conversations, Team $50 per 100. Storage is tiered too, with 1K table rows and 100MB of vector storage on Free versus 500K rows and 5GB on Team. Budget for the $40/mo storage add-on if your knowledge base is chunky. The closest alternative depends on what you're short of. If it's engineering time, a seat-priced helpdesk AI add-on from Intercom or Zendesk is a shorter path to live deflection. If it's build flexibility, developer-first agent frameworks give you more rope but none of the helpdesk plumbing, ticketing and handoff context that Botpress ships with. One urgent caveat for existing workspaces: Otto retires October 21, 2026, so a custom agent needs to be built before then. Also note the platform is
Models under the hood
as of 2026-11-08
Limitations
- Botpress is a full platform for building and deploying AI agents rather than a plug-in tool, so teams must design, test, and wire agents to integrations before they deliver value.
- Pricing scales with conversation volume: the Free tier caps at 100 conversations and 3 seats, and exceeding quota requires purchasing packs of 100 conversations ($65 on Plus) rather than deflecting cost.
- AI usage is metered at $0.10 of included AI usage per conversation on paid plans, with auto-recharge available when the limit is hit.
as of 2026-10-22
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Is Botpress still active?
Botpress is live · free plan, paid from $150/mo billed annually · last verified 5 Nov 2026 · viability healthy.
Viability score
How well maintained and how widely used is Botpress? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: November 2026
How we score →What's new in Botpress
Checked 11 days agoAcross the latest 6 updates: 4 changelog entries and 2 news mentions.
Botpress blog: AI is giving companies their customers back, if they're built to listen
Vendor post on cheap AI conversations becoming a source of customer intelligence for companies set up to act on it.
Botpress blog: Stop being impressed that your AI support vendor trained its own model
Vendor post argues custom-trained support models mostly help vendor margins, and that learning from a team's daily conversations is what improves AI support.
Botpress Desk adds realtime disconnect notice and conversation ticket ID sync
Desk ticket view shows a reconnecting indicator and catches up on missed activity; new HITL tickets store their ID in the conversation ticketId property. Channel-synced profiles auto-fill name/phone and trusted email.
Botpress Desk renders custom components and adds Discord private threads
Desk ticket activity can display bot-sent custom components, the Discord integration manages private threads, and agents can send attachment-only replies in the ticket composer.
Botpress adds fast model priority routing, Shopify manual setup, more languages
Bots can opt in to priority processing for fast model requests, Webchat adds Ukrainian and Russian locales, new bots fall back to Gemini 3.1 Flash Lite, and Shopify integrations can use custom app credentials.
Botpress adds GPT-6.1 Sol, Claude Sonnet 5.5 and Gemini 3.8 Flash models
GPT-6.1 Sol and Claude Sonnet 5.5 become default OpenAI and Anthropic models; Claude Haiku 5.5, GLM 5.3 Flash and Gemini 3.8 Flash TTS also added. New Studio bots default to GPT-6 Luna.
What do users say about Botpress?
What people actually say about Botpress — is it worth it?
We ran a structured research pass across product reviews, community discussions, and post-purchase forum threads to surface the patterns vendors won't publish themselves. Below: the recurring strengths, the hidden costs people mention most, and the cohort that consistently regrets adopting this tool.
ResearchedDiscussed by users across 5 sources (Hacker News, YouTube, Product Hunt, Stack Overflow, GitHub) · researched Oct 9, 2026.
Weighted by the 26 posts each of 5 sources contributed.
- +Agents take real actions — refunds, account updates, order fixes — not just FAQ answers.
- +No per-seat pricing makes it cost-predictable for growing support teams.
- +Multi-LLM support across Claude, GPT, Gemini, Grok, and GLM avoids vendor lock-in.
- +Open-source heritage with 14,947 GitHub stars gives a real code-first escape hatch.
- +Two build surfaces — natural-language Viber and visual Studio — suit both speeds.
- −Message-volume pricing can escalate sharply once a bot actually gets heavy traffic.
- −Steeper learning curve than no-code tools like ManyChat, per multiple reviewers.
- −Voice support was historically missing and forced some users onto a second platform.
- −Documentation gaps for specific integrations drew complaints in launch threads.
- −Most visible reviews are affiliate-linked YouTube videos, not independent community discussion.
- • Message-volume overages at scale can far exceed headline tier pricing
- • Multi-channel deployment costs compound if you need voice plus chat plus WhatsApp
- • Enterprise model routing (OpenAI fast service tier) can add latency-premium charges
How we verified this
Every listed fact about Botpress — pricing, features, links, status — is re-read from the vendor's own pages by our verification pipeline and each change is logged with a date; the last pass ran on 5 Nov 2026. Analysis is drafted with AI models and checked against our editorial standards before publishing; see how we verify.
Verification history
We have re-verified Botpress 24 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — changed limitations, platforms, pricing page
- — changed who should skip it, description, features, who it suits, our verdict, summary, pricing tiers
- — changed pricing page, platforms
- — changed SSL certificate
- — changed pricing page, limitations, switching in, description, our verdict, switching out, models, who should skip it, hidden costs, pricing fit, setup time, who it suits, features, pricing tiers, use cases, summary
- — changed summary, who it suits, features, pricing tiers, our verdict, description
Showing the 6 most recent of 24 verification passes.
Free to cite with attribution — this page re-verifies continuously.
How much does Botpress cost in 2026?
Botpress: Free to start; paid plans from $150/mo billed annually. Pricing last verified 5 Nov 2026.
Plans compared
Every published Botpress tier, its price as the vendor publishes it, who it fits, and what it adds over the tier below. The 12-month cost projection follows.
| Plan | Price | Billing | Who it's for |
|---|---|---|---|
| Free | Free | — | A single builder evaluating the platform on a sandbox workspace before committing budgetAdds: Starting tier: 100 conversations with no top-ups or overages, 3 seats and 3 AI agents, plus a Help Center and Discord community support. |
| Plus | $150/mo billed annually | monthly, billed annually | A small team running one channel — a webchat widget or WhatsApp line — that wants white-label branding and real supportAdds: Adds $25 of AI usage, unlimited AI agents, whitelabel webchat, a custom Help Center domain, live-chat technical support and auto-recharge. |
| Team | $750/mo billed annually | monthly, billed annually | A support org of four or more that would otherwise pay per seat and needs routing and permissionsAdds: Adds unlimited seats and AI agents, $150 of AI usage, teams/routing/RBAC, team analytics and real-time Studio collaboration, with 500K table rows and 5GB vector storage. |
| Enterprise | Custom | quote | Regulated or high-volume operations that need voice support, an SLA and a named support engineerAdds: Adds the voice channel, a dedicated support engineer, uptime SLA, a security review and custom storage and conversation volumes. |
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Where the pricing makes sense
The company stage and team size where Botpress's pricing actually pencils out — and where peers do it cheaper.
Team at $750/mo billed annually with unlimited seats and $150 of bundled AI usage is the value spot for a support team of four or more — Botpress puts 4 seats and 1,200 conversations at roughly $9,000/yr against $34,500 for Zendesk and $25,500 for Intercom. Below that, Plus at $150/mo billed annually ($25 AI usage, 250 conversations) fits a single-channel operation. Above it, Enterprise adds voice, uptime SLA and a dedicated support engineer at custom pricing.
Has Botpress' pricing changed?
No plan price for Botpress has moved since we began logging in Aug 2026; the pricing page is re-read on every verification pass.
Who should pick Botpress?
Pick Botpress if you are Support leaders with action-heavy tickets scripts can't finish — refunds, plan changes, order corrections spanning systems, Growing teams where per-seat pricing punishes hiring — unlimited seats on Team flips that math, Support ops who want to build in natural language (Viber) while keeping Studio and the TypeScript ADK for hard cases, Teams on Zendesk, Intercom, HubSpot or Salesforce that want AI layered on top instead of migrating helpdesks.
Look elsewhere if you are Anyone wanting a pre-built bot out of the box — agents must be configured, tested and wired to integrations first, High-volume low-value chat traffic — per-conversation metering on password resets and status checks gets expensive, Organizations with no support-ops or engineering capacity to design workflows, escalation rules and handoff logic, Workspaces still on Otto, which retires October 21, 2026 and needs a custom agent built before then.
Skip it if Skip Botpress if your support volume is mostly password resets and status checks, where paying roughly $0.50–$0.65 per automated conversation on overage costs more than the ticket was ever worth.
GeneratedReal-world workflow fit
Concrete scenarios for the personas Botpress actually fits — and what changes day-one when you adopt it.
Connect Zendesk over OAuth, build a refund and plan-change agent in Viber, then hand the edge cases to Studio. Escalate routes anything outside policy to a human with history and account details attached.
Outcome: Multi-step tickets that used to bounce between agents resolve end-to-end, and the remaining handoffs arrive with context instead of a cold start.
Build a shopping assistant that recommends products, tracks orders and processes returns through the Shopify Admin and Storefront integrations, connected manually with your own app's Client ID and Secret.
Outcome: Returns and order questions get handled in-channel, and replies your team sends from the WhatsApp Business phone app under Coexistence show up in the matching Desk ticket.
Use the TypeScript ADK to build a Slack-based agent that resets passwords and resolves access requests against your own systems, with Tables holding structured employee data.
Outcome: Common IT requests close without a human, and anything sensitive escalates with the troubleshooting steps already attempted.
Use cases
- Automate customer support with AI agents that resolve routine tickets end-to-end and escalate complex ones with full context.
- Deploy a shopping assistant that recommends products and processes returns across WhatsApp and Instagram.
- Build a lead generation agent that qualifies prospects and schedules demos.
- Create an internal IT helpdesk agent that resolves tickets and resets passwords on Slack.
- Build a voice-enabled agent for phone-based customer service (Enterprise plan, 3 minutes of call = 1 conversation).
- Automate proactive outreach for usage limits, renewals and product updates.
- Handle multi-step workflows like refunds, account updates and plan changes end-to-end.
- Build a product copilot that answers technical queries and provides troubleshooting steps.
Setup time & first value
How long it actually takes to get something useful out of Botpress — broken out by persona, not the marketing-page minute.
Connecting Botpress to an existing Zendesk, Intercom, HubSpot or Salesforce helpdesk takes minutes over OAuth with tickets left intact. A first agent in Viber can be described in an afternoon; the realistic path to a production agent is one to two weeks, since escalation rules, knowledge bases and integration actions all need designing and testing. Current Otto users need to budget for a custom
Switching to or from Botpress
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Zendesk: connect over OAuth and keep your existing tickets — Botpress runs AI on top rather than requiring a helpdesk swap.
- →From Intercom: same OAuth connection path; tickets stay where they are while Botpress agents handle resolution.
- →From HubSpot: connect the helpdesk integration, then use the HubSpot ticket actions (search, get, update, delete) inside agent workflows.
- →From Otto: workspaces see an in-app banner and Bots page notice; build a custom agent in Studio or Viber before the October 21, 2026 retirement date.
- →From a legacy deflection chatbot: rebuild the flows as agents in Viber or Studio and point the same channels at them.
- ↗To Zendesk or Intercom native AI: your tickets were never moved, so the switch is turning off the Botpress agent and enabling their add-on.
- ↗To a developer-first agent framework: export the design of your actions and escalation rules, then rebuild — the TypeScript ADK code is the only directly portable piece.
- ↗To Botpress Desk from a connected helpdesk: Desk is a full ticket management system, so plan a cutover window rather than a toggle.
Integrations
Resources & guides
- Documentationbotpress.com
Welcome to Botpress
Full product docs from botpress.com
- Resourcebotpress.com
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- Resourcebotpress.com
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- Resourcebotpress.com
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- Resourcebotpress.com
Changelog
The latest updates and improvements to Botpress.
- Documentationbotpress.com
Botpress ADK
Full product docs from botpress.com
- Documentationbotpress.com
Introduction to Studio
Development environment for building AI agents and chatbots.
- Documentationbotpress.com
Introduction to Webchat
Integrate your bot into your website.
- Quickstartbotpress.com
Quickstart
Get up and running fast from botpress.com
- API Referencebotpress.com
Api
Methods, params, types from botpress.com
Tutorials & Learning
YouTube returned 6 videos for “Botpress”, and we withheld 5: 5 could not be judged, because “Botpress” is a single word that other videos use for other things. Showing the 1 we can prove is about Botpress.
Official links
What are the best Botpress alternatives?
| Alternative | Pricing | Starts at | Last verified |
|---|---|---|---|
| Hi Marley | Contact Sales | Custom pricing | 13 Nov 2026 |
| Bizzabo | Paid | $499/user/mo billed annually | 24 Oct 2026 |
| Plain | Paid | $45/user/mo billed annually | 8 Nov 2026 |
Botpress vs its closest rival
Botpress's closest head-to-head is with Langchain — If your goal is to resolve customer support tickets across channels with minimal seat costs, Botpress is the pragmatic choice—it's built for helpdesk workflows and now integrates with Odoo. If you're an engineering team shipping complex, long-running agents that need deep traceability and autonomous failure diagnosis, LangSmith is the platform you'll outgrow into. Choose based on whether your bottleneck is ticket deflection or agent reliability. Verdict generated
Head-to-head comparisons
Botpress vs Langchain
If your goal is to resolve customer support tickets across channels with minimal seat costs, Botpress is the pragmatic choice—it's built for helpdesk workflows and now integrates with Odoo. If you're an engineering team shipping complex, long-running agents that need deep traceability and autonomous failure diagnosis, LangSmith is the platform you'll outgrow into. Choose based on whether your bottleneck is ticket deflection or agent reliability.
GeneratedBotpress vs Voiceflow
Verdict being re-reviewed against current pricing and data.
Botpress vs Chatbase
Verdict being re-reviewed against current pricing and data.
Botpress vs N8n
Pick Botpress if your problem is customer support tickets that need real actions — refunds, plan changes, order corrections — inside Zendesk, Intercom, HubSpot or Salesforce, and you want unlimited seats without per-head pricing. Pick n8n if your problem is general-purpose, self-hosted automation and AI pipelines with code-level control, auditability, and no vendor cloud requirement. They overlap on 'AI agents + workflow,' but Botpress is a support-resolution product and n8n is a technical automation canvas — buy based on whether the work is customer-facing tickets or internal/back-office orchestration.
GeneratedFrequently asked questions
Categories
Best-of guides
Topics
For makers of Botpress
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