Features
Train on documents, websites, databases
Multi-LLM comparison (OpenAI, Anthropic, Gemini, Mistral, DeepSeek, Meta, MoonshotAI)
Real-time data sync with CRMs and order systems
AI Actions: update subscriptions, change addresses, etc.
Smart escalation to human agents via live chat or helpdesk
Omnichannel deployment: web chat, WhatsApp, Slack, email, voice
Voice telephony (10-20 concurrent calls)
Outbound WhatsApp campaigns
Advanced analytics and reporting
Personalized customer experience (logged-in user recognition)
Multilingual support (80+ languages)
AI guardrails against misinformation and off-topic responses
Whitelabel (remove Chatbase branding)
API and client libraries for deep integration
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool