Features
Live chat widget with customizable styling
AI chatbot builder with knowledge base training
Omnichannel inbox (website, email, Instagram, WhatsApp, Messenger, Telegram, Line, Discord)
Automated conversation handoff to human agents
Built-in CRM with full conversation context
Support ticketing system with Kanban view
Real-time analytics and reporting (response time, CSAT, agent performance)
Mobile apps (iOS and Android) with push notifications
Integrations with Slack, Zapier, Google Forms, Pipedrive, HubSpot, Salesforce, Zoho, Shopify
Multi-language support and multilingual AI
Voice-to-text and text-to-speech
Visitor tracking with geo-location
Role-based access and staff scheduling
Dark mode and accessibility compliance
Privacy-first engagement (zero tracking cookies, encrypted conversations)
Drag-and-drop low-code app builder
Pro-code with ABAP Cloud and CAP (Java/JavaScript)
Joule AI assistant for natural language app creation
AI workflow automation with reasoning and deterministic logic
Robotic process automation with UiPath add-on
AI document processing with template-based extraction
Digital workspace creation for business sites and portals
500+ prebuilt business process and app templates
Clean-core compliant extensions for S/4HANA Cloud
Integration with Visual Studio Code and MCP servers
Governance, roles, and upgrade-safe extension management
Joule Studio for building AI agents grounded in business context
Custom code migration acceleration from ABAP to S/4HANA Cloud
Generative AI-based code development for Java/JavaScript on CAP
ABAP AI capabilities for cloud-ready business applications