Chatboq
Live chat and AI chatbot platform for SMBs with human-in-the-loop automation, omnichannel inbox, and affordable freemium pricing.
Chatboq offers a genuinely usable free plan and affordable paid tiers that bundle live chat, AI chatbot, and ticketing. SMBs that need omnichannel automation without paying Intercom prices will find strong value at Essentials ($85/mo). However, teams needing deep custom code control or advanced generative AI should look elsewhere. Compare with HubSpot's free chat or Intercom's higher-priced tiers.
Verified 2d ago · liveness 77/100 · cite: rightaichoice.com/tools/chatboq
- SMBs needing affordable all-in-one live chat and chatbot
- Support teams merging live chat and chatbots
- E-commerce stores with social messaging needs
- SaaS companies automating support without losing human touch
- Teams requiring deep code-level control on free plan
- Enterprises needing advanced SSO or on-premises
- Users wanting standalone chatbot without live chat
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Skip Chatboq if you need deep custom code control on a free plan, advanced SSO/on-prem, standalone chatbot without live chat, or complex generative AI beyond knowledge-based Q&A.
Free plan caps at 100 conversations and 1 agent; you'll need Starter ($35/mo) for more, but AI features are only on Essentials ($85/mo).
Chatboq's pricing fits SMBs and small support teams. At $85/mo Essentials, it undercuts Intercom's ~$74+/mo per seat and Zendesk Suite, and bundles live chat, AI, and ticketing. The free plan is more usable than many rivals. For solo agents, Free is ample; growing teams get value at Starter/Essentials.
In short
Chatboq — Live chat and AI chatbot platform for SMBs with human-in-the-loop automation, omnichannel inbox, and affordable freemium pricing. Best for SMBs needing affordable all-in-one live chat and chatbot, Support teams merging live chat and chatbots, E-commerce stores with social messaging needs. Free to start; paid plans from $35/mo.
What people actually say about Chatboq — is it worth it?
We ran a structured research pass across product reviews, community discussions, and post-purchase forum threads to surface the patterns vendors won't publish themselves. Below: the recurring strengths, the hidden costs people mention most, and the cohort that consistently regrets adopting this tool.
26 mentions across 2 sources (Product Hunt, Bluesky) · researched Jul 6, 2026.
- +Generous free plan for one agent and one website.
- +All-in-one solution combining live chat, AI, CRM, ticketing.
- +Omnichannel inbox unifies website, email, and social messages.
- +Customizable chatbot builder with knowledge base training.
- +Real-time visitor tracking with page views and scroll data.
- −Community feedback is mostly promotional, not independent.
- −Lack of third-party reviews makes reliability uncertain.
- −AI chatbot quality and accuracy not validated by users.
- −Integration list is basic; missing advanced CRM connections.
- −No enterprise case studies or scale-testing evidence.
- • Overage charges for conversations beyond plan limits
- • Premium integrations may require higher tiers
Viability Score
How well maintained and how widely used is Chatboq? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: August 2026
How we score →Key Features
- Live chat widget with customizable styling
- AI chatbot builder with knowledge base training (Essentials+)
- Omnichannel inbox for website, email, social
- Automated conversation handoff to human agents
- Built-in CRM with conversation context
- Support ticketing system with Kanban view
- Real-time analytics (response time, CSAT, agent performance)
- Mobile apps for iOS and Android with push notifications
- Voice-to-text and text-to-speech
- Multilingual AI support
- Visitor tracking with geo-location and real-time activity
- Role-based access control and staff scheduling
- Dark mode and accessibility compliance
- AI copilot for agents with reply suggestions
- Email-to-ticket conversion
About Chatboq
Chatboq is a live chat and AI chatbot platform designed for small and medium businesses. It combines a real-time chat widget, AI chatbots that hand off to humans, a multi-channel inbox, built-in CRM, and ticketing system. The platform lets you connect with visitors on your website and across social channels like WhatsApp, Instagram, and Messenger. AI features, available from the Essentials plan ($85/mo), include knowledge base training, an AI reply assistant, multilingual support, and voice-to-text. Analytics track response time, CSAT, agent performance, and visitor journeys. With a free plan and transparent pricing, Chatboq is an affordable alternative to Intercom or Zendesk for teams wanting unified support and sales engagement without enterprise costs.
Behind the Verdict
Chatboq stands out for its combination of live chat and AI chatbot in a single, easy-to-use interface, with a free plan that is not just a trial. The Essentials plan at $85/mo is the sweet spot for most teams, unlocking AI knowledge base training, multilingual AI, social integrations, and unlimited conversations. Strengths include the omnichannel inbox, privacy-first approach (zero cookies, GDPR), and mobile apps. Weaknesses: the free plan is limited to 100 conversations and 1 agent, and advanced AI features are not available below Essentials. There's no visible API on lower tiers, and the 'Chatbot API guide' may be limited. For advanced generative AI use cases, you'd need a platform like Intercom with Fin or custom GPT integrations. Where it fits: SMBs, e-commerce, support teams that want to automate FAQs and centralize messages. Not ideal for enterprises needing SSO or on-prem deployment, nor for developers wanting deep code-level control.
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Real-world workflow fit
Concrete scenarios for the personas Chatboq actually fits — and what changes day-one when you adopt it.
Wants to capture and qualify website leads automatically.
Outcome: Set up an AI chatbot that greets visitors, asks qualifying questions, and routes hot leads to sales in the CRM.
Needs to cut ticket volume and improve response times.
Outcome: Train the chatbot on support docs (Essentials+), let it answer FAQs 24/7, and hand off complex issues to agents with full context.
Wants to handle orders and questions across social and website.
Outcome: Use omnichannel inbox to reply to WhatsApp and Instagram messages, track orders via Shopify integration, and manage tickets.
Use Cases
- Qualify website leads by automating initial questions with an AI chatbot, then route to sales.
- Reduce support ticket volume by letting the chatbot answer FAQs 24/7.
- Centralize all customer messages from website, email, and social channels in one inbox.
- Track team performance and response times with real-time analytics.
- Automate follow-up messages after a chat ends to nurture leads or collect feedback.
- Manage support tickets with Kanban board and email-to-ticket conversion.
Limitations
- Free plan limited to 100 conversations and 1 agent, 30-day log.
- AI features like knowledge base training, multilingual AI, AI Reply Assistant are on Essentials ($85/mo) or higher.
- API not detailed on pricing page; a 'Chatbot API guide' exists but may be limited.
- No advanced generative AI capabilities beyond knowledge-based Q&A.
as of 2026-08-21
Verification history
We have re-verified Chatboq 6 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Chatboq tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Free
$0/mo
Ideal for
Solo users or small teams wanting to test live chat with up to 100 conversations and 1 agent, no credit card.
What this tier adds
Starting tier: basic live chat widget, 100 conversations, 1 agent, 30-day log, email support.
Starter
$35/mo
Ideal for
SMBs with up to 5 agents needing more conversations (2000), basic automations, and chat takeover.
What this tier adds
Adds unlimited conversation logs, agent assignment, canned responses, chat takeover, IP ban, and limited ticketing (5 tickets).
Essentials
$85/mo
Ideal for
Growing teams needing AI automation and omnichannel support with up to 20 agents.
What this tier adds
Adds AI chatbot knowledge base training, AI reply assistant, multilingual AI, voice-to-text, social integrations (WhatsApp, Instagram, etc.), and full ticketing.
Enterprise
$280/mo
Ideal for
Large organizations needing advanced automation, custom API, and white-label with unlimited agents.
What this tier adds
Adds advanced AI automation, MCP server, AI site search, custom API integrations, super admin panel, and white label.
Where the pricing makes sense
The company stage and team size where Chatboq's pricing actually pencils out — and where peers do it cheaper.
Chatboq's pricing fits SMBs and small support teams. At $85/mo Essentials, it undercuts Intercom's ~$74+/mo per seat and Zendesk Suite, and bundles live chat, AI, and ticketing. The free plan is more usable than many rivals. For solo agents, Free is ample; growing teams get value at Starter/Essentials.
Setup time & first value
How long it actually takes to get something useful out of Chatboq — broken out by persona, not the marketing-page minute.
Live chat widget: 5 minutes with snippet or plugin. AI chatbot: 30 minutes to an hour for basic flows; knowledge base training may take a few hours to upload docs and test. Full omnichannel setup: half a day including social channel connections.
Switching to or from Chatboq
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Intercom: Export conversations and contacts, then import via CSV into Chatboq's CRM.
- →From Zendesk: Use Zapier to sync tickets and contacts to Chatboq.
- →From HubSpot Chat: Set up Chatboq widget and connect HubSpot CRM via built-in integration.
- ↗To Intercom: Export data via Chatboq's export tools and import into Intercom.
- ↗To HubSpot: Connect HubSpot and pull conversation history as needed.
Integrations
Resources & Guides
Tutorials & Learning
Official links
Tools that pair well with Chatboq
Common stack mates teams adopt alongside Chatboq, with the specific reason each pairing earns its keep.
ChatMaxima
Omnichannel AI chatbot and live chat platform that unifies WhatsApp, Instagram, Messenger, Telegram, SMS, email, and web chat into one shared inbox.
Landbot
No-code AI chatbot builder for website lead gen and WhatsApp automation
Treble.ai
WhatsApp AI chatbot and marketing platform for automated conversations and campaigns.
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Chatboq vs Presto Voice
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Chatboq vs Truleo
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Alternatives to Chatboq
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Omnichannel AI chatbot and live chat platform that unifies WhatsApp, Instagram, Messenger, Telegram, SMS, email, and web chat into one shared inbox.
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