Chatboq
Chatboq is an all-in-one live chat, AI chatbot, CRM and ticketing platform for small and mid-sized teams.
Chatboq is a sensible pick for SMB support and sales teams that want live chat, automation and ticketing under one bill without Intercom-sized invoices. The catch is precise: AI knowledge base training, the AI reply assistant and the agent copilot do not start until Essentials at $85/month, so budget for that tier if automation is the point. The free plan (100 conversations, 1 agent, 30-day logs) is a real trial, not a working setup. Compare it to Tidio or Crisp on price and to Zendesk on ticketing depth; if you need SSO depth, on-prem deployment or custom API access on a self-serve plan, Chatboq is the wrong shape.
Verified 3d ago · liveness 56/100 · cite: rightaichoice.com/tools/chatboq
- SMB support teams consolidating live chat, chatbots, and ticketing into one bill
- E-commerce stores answering product questions over Shopify, WhatsApp, Instagram, and Messenger
- Sales teams using live visitor analytics to trigger proactive chats before drop-off
- Agencies managing multiple client workspaces with multi-brand customization
- Teams that need custom API access, MCP server, or advanced AI automation on a self-serve plan
- Buyers who want ticketing today and can't wait on the announced new ticketing system
- Enterprises requiring SSO depth, on-premises deployment, or infrastructure-level control
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Skip Chatboq if you need mature ticketing today, self-serve API or MCP access, on-prem deployment, or generative AI drafting that goes beyond knowledge-base Q&A.
Omnichannel messaging over Slack, WhatsApp, Instagram, Messenger, Telegram and Discord only unlocks at Essentials ($85/mo), so a Starter subscriber who wants social channels has to jump two tiers.
Free and Starter ($35/mo) suit a solo operator or a very small team still testing chat. Essentials at $85/mo is the real entry point for AI and omnichannel, matching Tidio and Crisp's mid tiers and undercutting Intercom's entry seat. Enterprise is quote-only, with the comparison table showing a $280 reference price — above Zendesk's per-agent entry, below enterprise Intercom contracts.
In short
Chatboq — Chatboq is an all-in-one live chat, AI chatbot, CRM and ticketing platform for small and mid-sized teams. Best for SMB support teams consolidating live chat, chatbots, and ticketing into one bill, E-commerce stores answering product questions over Shopify, WhatsApp, Instagram, and Messenger, Sales teams using live visitor analytics to trigger proactive chats before drop-off. Free to start; paid plans from $35/mo.
What's new in Chatboq
Checked 6 days agoAcross the latest 1 update: 1 news mention.
What people actually say about Chatboq — is it worth it?
We ran a structured research pass across product reviews, community discussions, and post-purchase forum threads to surface the patterns vendors won't publish themselves. Below: the recurring strengths, the hidden costs people mention most, and the cohort that consistently regrets adopting this tool.
1 mentions across 1 source (Product Hunt) · researched Aug 29, 2026.
Average across the 1 source that answered — each source counts once, not each post.
- +Generous free tier ideal for small teams on tight budgets.
- +Affordable compared to Intercom or Zendesk at advanced tiers.
- +Combines live chat, AI, CRM, and ticketing in one platform.
- +Multichannel support includes WhatsApp, Instagram, Messenger, and more.
- +Built-in AI features like handoff and copilot are built-in, not add-ons.
- −Very little community feedback exists; only one Product Hunt post.
- −No third-party reviews to verify claims about AI and analytics.
- −Unknown reliability and uptime for critical customer support.
- −Potential lack of support infrastructure for a new, small platform.
- −Feature depth unproven; may be superficial compared to mature tools.
- • AI features are only available from the Essentials plan at $85/mo, so free users don't get AI capabilities
- • Potential extra costs for SMS or social channel integrations depending on plan
- • No clear pricing for higher tiers, which may involve custom quotes or hidden usage fees
Viability Score
How well maintained and how widely used is Chatboq? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →Key Features
- Live chat widget with real-time visitor conversations
- AI chatbots with knowledge base training and human handoff
- Omnichannel inbox for website, email, and social messages
- Support ticketing with Kanban view, merge, and email-to-ticket
- Built-in CRM with customer profiles and lifecycle stages
- Real-time visitor analytics with page view and scroll tracking
- Live geo-location map and unlimited visitor tracking (Essentials+)
- Internal AI copilot and AI reply assistant for agents
- Multilingual AI support and voice-to-text
- Live video calls on Essentials and above
- Proactive chat triggers (scroll-based, URL-based, scheduled campaigns)
- iOS and Android mobile apps with push notifications
- Zero tracking cookies with end-to-end conversation encryption
- MCP Server and AI-powered site search (Enterprise)
- AI inbox spam filter, auto-tagging, and conversation summaries (Enterprise)
About Chatboq
Chatboq is an all-in-one live chat and AI chatbot platform for small and mid-sized teams. You add a chat widget to your site, build chat flows that follow visitor intent, let the bot deflect routine questions, and hand the thread to a human whenever it matters. Website chat, email, contact forms and social messages land in one omnichannel inbox, and every conversation stays attached to a customer record in the built-in CRM. Real-time visitor analytics show page views, scroll depth and chat opens as they happen, so you can trigger a proactive conversation before someone bounces. AI capability starts at the Essentials tier at $85/month: knowledge base training, AI reply assistant, smart responses, an internal AI copilot for agents, voice-to-text, multilingual AI and an AI writing assistant. Ticketing turns chats, emails and form submissions into trackable tickets with Kanban view, ticket history, merge and email-to-ticket. Enterprise adds advanced AI automation, an MCP server, AI-powered site search, an AI inbox spam filter, auto-tagging and conversation summaries. Pricing runs Free ($0), Starter ($35/mo), Essentials ($85/mo) and Enterprise (contact sales; the comparison table lists a $280 reference price). The privacy posture is part of the pitch: zero tracking cookies by default, end-to-end encryption, TLS, 2FA, GDPR compliance and EU-hosted options. Against Intercom or Zendesk the draw is transparent tier pricing plus a free plan small teams can actually run on; against a standalone chatbot the draw is that live humans are first-class citizens here.
Behind the Verdict
Where Chatboq is strong: the 10,000+ business claim and the tier structure suggest a product aimed squarely at teams who have outgrown a free chatbot plugin but refuse to pay Intercom prices. Live chat and AI sit in the same inbox as the CRM and the ticket queue, which is the actual pain for a five-person support team — nobody has to copy a customer's order number between three tabs. The automation model is deliberately conservative: chat flows adapt to visitor intent, the bot answers what it knows, and a human takes over mid-thread with the prior conversation intact. For teams nervous about a bot going off-script in front of customers, that framing is the selling point. The transparent tier ladder is unusually readable — the pricing page spells out exactly which capability appears at which price, down to the number of tickets (5) and visitors tracked (100) on Starter. The privacy posture is also concrete rather than decorative: zero tracking cookies by default, end-to-end conversation encryption, TLS, 2FA, GDPR compliance and an EU-hosted option from Starter up. Where Chatboq is weak: the AI is knowledge-base grounded Q&A, not general generative reasoning, so do not buy it expecting an agent that drafts novel responses to novel problems. The API story is thin on the pricing page — MCP server and custom API integrations are Enterprise-only, and the scraper could not confirm a documented public API beyond a 'Chatbot API guide'. The site itself carries a material caveat the pricing page states plainly: 'Prices are subject to change once Chatboq goes live', which reads like a product still partly in launch mode rather than a settled vendor. Evidence for this is the banner sitting across the site today: a new Chatboq Ticketing System is 'launching soon' with a waitlist — so ticketing as it exists now is the version being replaced. Where it fits: e-commerce stores answering product questions across Shopify, WhatsApp, Instagram and Messenger; sales teams using live visitor analytics to trigger proactive chats before drop-off; agencies running multi-brand workspaces with white-label customisation. Where it does not: enterprises that need SSO depth, on-prem or infrastructure-level control; developers who want to build on top of the AI rather than configure it; and anyone who needs mature ticketing today rather than a waitlist.
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Real-world workflow fit
Concrete scenarios for the personas Chatboq actually fits — and what changes day-one when you adopt it.
You install the chat widget, train the AI chatbot on your help center so it answers shipping and returns questions, and set a rule to hand the thread to an agent whenever a visitor types a billing keyword.
Outcome: Routine questions close without an agent touching them, and your team only sees the conversations that actually need a human.
You connect Shopify, WhatsApp and Instagram, then set a scroll-based trigger that opens a chat with a product suggestion when a visitor lingers on a product page.
Outcome: Product questions arrive in the same inbox as the order they relate to, and proactive chats catch buyers before they leave.
You watch the live geo-location map and visitor journey feed during working hours, then push a chat invite to anyone reading the pricing page for more than a minute.
Outcome: Inbound leads get qualified over chat, ticket history and lifecycle stage are recorded in the CRM, and no lead has to fill out a form to start a conversation.
Use Cases
- Qualify website leads by automating initial questions with an AI chatbot, then route to sales.
- Reduce support ticket volume by letting the chatbot answer FAQs 24/7.
- Centralize all customer messages from website, email, and social channels in one inbox.
- Track team performance and response times with real-time analytics.
- Automate follow-up messages after a chat ends to nurture leads or collect feedback.
- Manage support tickets with Kanban board and email-to-ticket conversion.
Limitations
- Free plan is capped at 100 conversations, 1 agent and 30-day logs, so it is a trial rather than a working setup.
- AI features — knowledge base training, AI Reply Assistant, internal AI copilot, multilingual AI and voice-to-text — begin at Essentials ($85/mo).
- Ticketing is mid-transition: the site runs a waitlist banner for a new Chatboq Ticketing System 'launching soon', so the ticketing sold today is the version being replaced.
- The vendor does not name any underlying LLM anywhere on the scraped pages, so model composition is undocumented.
as of 2026-09-14
Verification history
We have re-verified Chatboq 9 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-checked, vendor evidence unchanged
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Showing the 6 most recent of 9 verification passes.
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Chatboq tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Free
$0/mo
Ideal for
A solo operator or a single agent testing whether website chat moves the needle, with no credit card on file.
What this tier adds
Starting tier at $0 — 100 conversations, 1 agent, 30-day logs, typing indicator and basic visitor info.
Starter
$35/mo
Ideal for
A small support team of up to 5 agents that needs real agent workflow but not AI automation yet.
What this tier adds
Adds message edit and delete, file sharing, voice messages, unlimited logs, canned responses, chat takeover, 2,000 conversations and 5 tickets.
Essentials
$85/mo
Ideal for
E-commerce and support teams that need the chatbot to actually answer questions and every social channel in one inbox.
What this tier adds
Adds the AI suite (knowledge base training, AI reply assistant, copilot, voice-to-text, multilingual AI), Slack/WhatsApp/Instagram/Messenger/Telegram/Discord, CRM integrations, Kanban tickets, live video calls and 20 agents.
Enterprise
Custom
Ideal for
Larger support organisations that need custom API access, white label, DPA coverage and unlimited agent seats.
What this tier adds
Adds MCP server, AI-powered site search, AI spam filter, auto-tagging, conversation summaries, custom API integrations, unlimited agents, super admin panel, white label and data replication.
Where the pricing makes sense
The company stage and team size where Chatboq's pricing actually pencils out — and where peers do it cheaper.
Free and Starter ($35/mo) suit a solo operator or a very small team still testing chat. Essentials at $85/mo is the real entry point for AI and omnichannel, matching Tidio and Crisp's mid tiers and undercutting Intercom's entry seat. Enterprise is quote-only, with the comparison table showing a $280 reference price — above Zendesk's per-agent entry, below enterprise Intercom contracts.
Setup time & first value
How long it actually takes to get something useful out of Chatboq — broken out by persona, not the marketing-page minute.
Solo operator: under 30 minutes to paste the widget snippet and answer the first message, since the free plan needs no credit card. Small support team: 2–4 hours to style the widget, import canned responses, set triggers and invite agents on Starter. Team wanting AI and omnichannel: plan a day or two on Essentials to train the knowledge base, connect Slack/WhatsApp/Instagram and configure ticket
Switching to or from Chatboq
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Intercom: export your conversation history and contact list, then rebuild canned responses and triggers as Chatboq chat flows; expect a difference in reporting granularity.
- →From Zendesk: recreate macros as canned responses and map ticket statuses onto Chatboq's Kanban board, then wire email-to-ticket for your existing support address.
- →From Tidio or Crisp: the widget snippet and chatbot flows transfer conceptually, but knowledge base training and social channel connections must be rebuilt on Essentials.
- →From a free chatbot plugin: import your FAQ set into knowledge base training once you are on Essentials, and add live agent seats to reuse the same inbox.
- ↗To Zendesk: export chat transcripts and customer records, then recreate ticket workflows and SLA policies, since Chatboq's ticketing is mid-transition to a new system.
- ↗To Intercom: plan a rebuild of proactive trigger campaigns and the CRM lifecycle stages, and budget for the higher per-seat cost.
- ↗To Tidio or Crisp: chatbot flows and canned responses transfer in concept, but CRM records and ticket history need to be recreated.
- ↗To a standalone chatbot tool: only worth it if you are dropping live agent support entirely, since Chatboq treats live chat and automation as one product.
Integrations
Resources & Guides
Tutorials & Learning
YouTube returned 6 videos for “Chatboq”, and we withheld 6: 6 could not be judged, because “Chatboq” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about Chatboq.
Official links
Tools that pair well with Chatboq
Common stack mates teams adopt alongside Chatboq, with the specific reason each pairing earns its keep.
Treble.ai
Official WhatsApp Business API platform with AI chatbots, mass campaigns, and native HubSpot/Salesforce sync for LATAM-focused teams.
Freshchat
Freshchat is Freshworks' AI live chat and chatbot platform for web, app, and messaging channels.
Telechat
No-code AI chatbots for Telegram, built from your own documents and live in minutes.
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