Tidio

Tidio's pitch is narrower and more honest than most AI-support marketing: every conversation either earns or costs you. The three mechanics behind that claim are concrete. First, Lyro Answers pull from verified store data — FAQs, order status, product details, website content and brand guidelines — and the agent says "I don't know" rather than guessing, then hands the thread to a human with context intact. Second, Lyro connects to your inventory and catalog in real time, so Product Cards recommend what you actually stock, and Sales Flows fire on behavioral triggers, category events, cart nudges and exit intent to open conversations when a buyer is close to deciding. Third, attribution reporting assigns revenue, leads and bookings to chats, which is what lets you justify the bill. The Help Desk underneath is solid rather than spectacular. Live chat, email, WhatsApp, Instagram and Facebook Messenger land in one inbox with macros, automatic chat assignment, user permissions and viewed-pages history on Growth. The live typing preview — seeing a visitor's message before they hit send — is a small feature that genuinely changes how fast an agent can respond. Lyro Smart Actions extend the agent past answering into doing: order updates and lead qualification executed against your external systems, plus AI-driven email resolutions that scan incoming messages. The weaknesses are metering and depth. Conversations are billed, not seats. Starter's 50 Lyro AI Agent conversations are described as a one-off allowance, Flows visitors reached start at 100, and Growth starts from 250 billable conversations. Past 2,000 billable conversations, 1,000 Lyro AI conversations or 100,000 Flows visitors reached per month, Tidio routes you to a custom plan — and Plus is $300/mo plus monthly usage, with AI and human conversations billed separately at lower rates, so the headline figure is not the bill. Custom AI model training, priority SLA, SOC 2 and HIPAA compliance, custom reporting and custom integrations sit on the Premium contact-sales tier, which means compliance-sensitive buyers can't stay on self-serve plans. Compared with Gorgias on Shopify-specific workflows or Zendesk on multi-department enterprise ticketing, Tidio is the lighter platform — that's the trade you're making for an afternoon deployment instead of an implementation project. One more dependency worth naming: Lyro's answer quality tracks the quality of your own help articles and catalog. If nobody owns that content, deflection stalls and the 75% figure on the homepage becomes someone else's number, not yours.