Gorgias vs Tidio

Side-by-side comparison of features, pricing, and ratings

Analysis reviewed Live tool data as of 2026-09-14
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At a glance

DimensionGorgiasTidio
Pricingpaid · from Starter $40/mofreemium · from Free $0/mo
Best forShopify and Shopify Plus brands fielding 500+ monthly support tickets that want AI to carry routine volume, Ecommerce teams that want support conversations tied to upsells, AOV, and measurable revenue attributionEcommerce stores that want AI deflecting order and product questions without losing a human handoff, SMBs wanting a quick-start AI agent with a resolution guarantee instead of a platform build
Standout featuresUnified omnichannel inbox across email, live chat, SMS, WhatsApp, Instagram, and Facebook · AI Agent pre-trained on 1B+ ecommerce conversations across 18+ verticals · Automate up to 60% of support tickets with AILyro AI agent trained on verified data sources across help articles, website, and catalog · AI conversation control with instant human takeover mid-thread · Live chat widget with proactive triggers and Flows automation
Viability score83/10098/100
APIYesYes

Gorgias is the stronger pick for shopify and shopify plus brands fielding 500+ monthly support tickets that want ai to carry routine volume; Tidio fits better for ecommerce stores that want ai deflecting order and product questions without losing a human handoff.

Built from live tool data, last verified 2026-09-14.

Gorgias
Gorgias

Gorgias is the conversational AI helpdesk for ecommerce that turns support tickets into revenue

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Tidio
Tidio

AI customer service agent that automates up to 67% of your support conversations with human backup

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Pricing
Paid
Freemium
Plans
$40/mo
$90/mo monthly or $77/mo billed annually
$550/mo monthly or $471/mo billed annually
$1,430/mo monthly or $1,227/mo billed annually
Custom
$0/mo
$24.17/mo (billed annually)
Starts at $49.17/mo (billed annually)
Starts at $300/mo + monthly usage
Custom
Popularity
4.7k views
4.2k views
Skill Level
Beginner-friendly
Beginner-friendly
API Available
Platforms
Web
WebAPIPlugin
Categories
💬 Customer Support🛒 Ecommerce & Retail
💬 Customer Support💬 Chatbot Builders
Features
Unified omnichannel inbox across email, live chat, SMS, WhatsApp, Instagram, and Facebook
AI Agent pre-trained on 1B+ ecommerce conversations across 18+ verticals
Automate up to 60% of support tickets with AI
Native Shopify integration pulls live order, customer, and product data into tickets
In-conversation actions: cancel orders, apply discounts, issue refunds, upsell
Customizable AI guardrails for brand tone, policies, and SOPs
Proactive chat campaigns triggered by shopper behavior
Real-time AI coaching tips for human agents
Revenue attribution reporting tying conversations to sales
Voice and SMS add-ons priced by call and text volume
Gorgias MCP open beta to query helpdesk data from Claude, ChatGPT, and Cursor
Help Center / FAQ with unlimited help centers on Enterprise
Macros, rules, intent and sentiment detection for ticket routing
API access with 2 requests/sec standard, 4 requests/sec on Enterprise
50-in-50 onboarding program: channels connected day 1, automation at scale by day 21
Lyro AI agent trained on verified data sources across help articles, website, and catalog
AI conversation control with instant human takeover mid-thread
Live chat widget with proactive triggers and Flows automation
Shared help desk with ticketing, macros, and automatic chat assignment
Lyro Smart Actions for lead capture, product recommendations, and email resolutions
Multichannel inbox spanning chat, WhatsApp, Instagram, and Facebook Messenger
No-code Flow builder for support and sales automation
Analytics, CSAT tracking, and time-saved calculator for Lyro performance
REST APIs, webhooks, JS actions, and Model Context Protocol (MCP) for deeper integration
Browser, Android, iOS, Windows, and Mac apps plus Chrome extension for agents
AI Playground and ROI Calculator for testing and forecasting
Multilingual responses in your brand voice
Missed questions reporting to spot knowledge gaps
Custom AI model training and unlimited AI Actions on the Custom plan
Integrations
Shopify
Shopify Plus
WooCommerce
BigCommerce
Magento
PrestaShop
Klaviyo
Recharge
Yotpo
WordPress
Zendesk
Salesforce
HubSpot
Slack
Calendly
Mailchimp
ActiveCampaign
Jira
Stripe
Twilio
Facebook Messenger
Instagram

Frequently Asked Questions

Which is better, Gorgias or Tidio?

The best choice between Gorgias and Tidio depends on your specific use case — we compare them independently on features, current pricing, integrations, and real-world signals (with an on-demand sentiment scan available for each). See the side-by-side breakdown above to match them to your needs.

What are the main differences between Gorgias and Tidio?

The key differences include pricing model, feature set, platform support, and skill level requirements. Review the full comparison on RightAIChoice for a detailed breakdown.

Is there a free version of Gorgias or Tidio?

Check the pricing section in the comparison for the latest pricing details on both tools, including free tiers, trial options, and paid plans.

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Explore each tool further

Gorgias
View Gorgias reviewGorgias alternatives
Tidio
View Tidio reviewTidio alternatives

Browse these categories

Best AI Customer Support toolsBest AI Ecommerce & Retail toolsBest AI Chatbot Builders tools
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Last reviewed: May 12, 2026