Gorgias vs HelpScout

Side-by-side comparison of features, pricing, and ratings

Analysis reviewed Live tool data as of 2026-09-28
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At a glance

DimensionGorgiasHelpScout
Pricingpaid · from Starter $40/mofreemium · from Free $0/mo
Best forShopify and Shopify Plus brands fielding 500+ monthly support tickets that want AI to carry routine volume, Ecommerce teams that want support conversations tied to upsells, AOV, and measurable revenue attributionGrowing ecommerce brands with high ticket volume, SaaS companies wanting AI drafting plus automation
Standout featuresUnified omnichannel inbox across email, live chat, SMS, WhatsApp, Instagram, and Facebook · AI Agent pre-trained on 1B+ ecommerce conversations across 18+ verticals · Automate up to 60% of support tickets with AIUnified shared inbox for email, live chat, social, SMS, and messaging · AI Answers autonomous agent at $0.75 per resolution · AI Drafts for generating, recapping, editing, and translating replies
Viability score83/10087/100
APIYesYes

Gorgias is the stronger pick for shopify and shopify plus brands fielding 500+ monthly support tickets that want ai to carry routine volume; HelpScout fits better for growing ecommerce brands with high ticket volume.

Built from live tool data, last verified 2026-09-28.

Gorgias
Gorgias

Gorgias is the conversational AI helpdesk for ecommerce that turns support tickets into revenue

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HelpScout
HelpScout

Help Scout is a shared inbox for email, chat, and social support, with AI that drafts replies and an AI Answers agent that resolves tickets at $0.75 per

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Pricing
Paid
Freemium
Plans
$40/mo
$90/mo monthly or $77/mo billed annually
$550/mo monthly or $471/mo billed annually
$1,430/mo monthly or $1,227/mo billed annually
Custom
$0/mo
$25/user/mo billed annually ($29 monthly)
$45/user/mo billed annually ($49 monthly)
$75/user/mo billed annually ($79 monthly)
$0.75/resolution
Popularity
4.7k views
3.3k views
Skill Level
Beginner-friendly
Beginner-friendly
API Available
Platforms
Web
WebMobile
Categories
💬 Customer Support🛒 Ecommerce & Retail
💬 Customer Support
Features
Unified omnichannel inbox across email, live chat, SMS, WhatsApp, Instagram, and Facebook
AI Agent pre-trained on 1B+ ecommerce conversations across 18+ verticals
Automate up to 60% of support tickets with AI
Native Shopify integration pulls live order, customer, and product data into tickets
In-conversation actions: cancel orders, apply discounts, issue refunds, upsell
Customizable AI guardrails for brand tone, policies, and SOPs
Proactive chat campaigns triggered by shopper behavior
Real-time AI coaching tips for human agents
Revenue attribution reporting tying conversations to sales
Voice and SMS add-ons priced by call and text volume
Gorgias MCP open beta to query helpdesk data from Claude, ChatGPT, and Cursor
Help Center / FAQ with unlimited help centers on Enterprise
Macros, rules, intent and sentiment detection for ticket routing
API access with 2 requests/sec standard, 4 requests/sec on Enterprise
50-in-50 onboarding program: channels connected day 1, automation at scale by day 21
Unified shared inbox for email, live chat, social, SMS, and messaging
AI Answers autonomous agent at $0.75 per resolution
AI Drafts for generating, recapping, editing, and translating replies
Copilot AI assistance inside conversations
Agent for automating multistep workflows
Signal for turning customer patterns into insights
Docs no-code knowledge base builder with AI article assistance
Beacon embeddable help widget with AI chat and human handoff
Proactive in-app messaging for NPS surveys and onboarding
Workflows for automated routing, assignment, and alerts
Round robin and load-balanced routing
Collision detection to prevent duplicate replies
Snooze and send-later scheduling
Company management for full-account context
Custom Views, tags, and saved replies
Integrations
Shopify
Shopify Plus
WooCommerce
BigCommerce
Magento
PrestaShop
Klaviyo
Recharge
Yotpo
Slack
Salesforce
Jira
HubSpot
Zapier
Mailchimp
WordPress
Stripe
Twilio
Segment
Calendly
Outlook
Gmail
Aircall

Frequently Asked Questions

Which is better, Gorgias or HelpScout?

The best choice between Gorgias and HelpScout depends on your specific use case — we compare them independently on features, current pricing, integrations, and real-world signals (with an on-demand sentiment scan available for each). See the side-by-side breakdown above to match them to your needs.

What are the main differences between Gorgias and HelpScout?

The key differences include pricing model, feature set, platform support, and skill level requirements. Review the full comparison on RightAIChoice for a detailed breakdown.

Is there a free version of Gorgias or HelpScout?

Check the pricing section in the comparison for the latest pricing details on both tools, including free tiers, trial options, and paid plans.

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Explore each tool further

Gorgias
View Gorgias reviewGorgias alternatives
HelpScout
View HelpScout reviewHelpScout alternatives

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Last reviewed: May 12, 2026