Features
Live chat widget with customizable styling
AI chatbot builder with knowledge base training
Omnichannel inbox (website, email, Instagram, WhatsApp, Messenger, Telegram, Line, Discord)
Automated conversation handoff to human agents
Built-in CRM with full conversation context
Support ticketing system with Kanban view
Real-time analytics and reporting (response time, CSAT, agent performance)
Mobile apps (iOS and Android) with push notifications
Integrations with Slack, Zapier, Google Forms, Pipedrive, HubSpot, Salesforce, Zoho, Shopify
Multi-language support and multilingual AI
Voice-to-text and text-to-speech
Visitor tracking with geo-location
Role-based access and staff scheduling
Dark mode and accessibility compliance
Privacy-first engagement (zero tracking cookies, encrypted conversations)
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool