Features
Live chat widget with customizable styling
AI chatbot builder with knowledge base training
Omnichannel inbox (website, email, Instagram, WhatsApp, Messenger, Telegram, Line, Discord)
Automated conversation handoff to human agents
Built-in CRM with full conversation context
Support ticketing system with Kanban view
Real-time analytics and reporting (response time, CSAT, agent performance)
Mobile apps (iOS and Android) with push notifications
Integrations with Slack, Zapier, Google Forms, Pipedrive, HubSpot, Salesforce, Zoho, Shopify
Multi-language support and multilingual AI
Voice-to-text and text-to-speech
Visitor tracking with geo-location
Role-based access and staff scheduling
Dark mode and accessibility compliance
Privacy-first engagement (zero tracking cookies, encrypted conversations)
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
