Features
Custom AI agents with brand tone and personality
Automated FAQ handling and lead qualification
Intelligent escalation to human agents with context
Multi-channel integration (website, app, email, text, phone)
CRM, helpdesk, and calendar integration
AI workflow orchestration and tasks
Live agent transfer with conversation history
Knowledge base training with unlimited KBs
Role-specific scripts for sales and support
Private-label option for MSPs
Analytics dashboard and ROI calculator
Multi-LLM backend (OpenAI, Anthropic, private models)
Consolidate Slack, Teams, Discord, email, in-app into one workspace
Ari AI agent for triage and resolution
Sidekick AI assistant in-app and in Slack
Sidekick actions across tools (Linear, Notion) with approval
Custom AI agents with own models and data
Multi-agent orchestration with human handoff
AI-driven auto-label, urgency detection, thread summaries
Automated trend detection and daily digests
Pause threads indefinitely
Machine users link Linear issues via API
AI workflow automation with manual triggers
Help Center with Ask AI self-service
CSAT surveys and sentiment analysis
SLAs, business hours, customer tiers
API-first: GraphQL, webhooks, events
