Features
Custom AI agents with brand tone and personality
Automated FAQ handling and lead qualification
Intelligent escalation to human agents with context
Multi-channel integration (website, app, email, text, phone)
CRM, helpdesk, and calendar integration
AI workflow orchestration and tasks
Live agent transfer with conversation history
Knowledge base training with unlimited KBs
Role-specific scripts for sales and support
Private-label option for MSPs
Analytics dashboard and ROI calculator
Multi-LLM backend (OpenAI, Anthropic, private models)
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool