Features
Omnichannel unified inbox (WhatsApp, voice, web, Instagram, Messenger, Telegram, LinkedIn)
AI agents with human takeover
Custom escalation and handoff rules
Knowledge base from URLs, files, Shopify, Google Sheets
Automation Journeys for customer lifecycle
Voice AI agents with concurrent calls
Broadcast campaigns (WhatsApp, voice)
Instagram comment automation
LinkedIn outbound sequences
Multi-agentic squads with auto-routing
Advanced conversation analytics
WhatsApp API with official API, Blue Tick, CTWA Ads & CAPI
Chatzy AI Agents API to embed agents in own products
Real-time API lookups and 2-way CRM sync
Omnichannel inbox: WhatsApp, email, Booking.com, Airbnb, Instagram, Messenger, webchat
AI chatbot trained on your documents, 100+ languages, smart handoff to staff
PMS-triggered guest journey automation (pre-arrival, in-stay upsell, post-checkout review)
WhatsApp Business API campaigns with rich media, CTAs, and broadcast lists
Visual webchat widget with custom branding and AI-powered replies
Multi-property dashboard for hotel chains
Internal notes, team collaboration, shift handover
Mobile app for on-the-go management
QR code generator for WhatsApp opt-in
Dynamic list comparators for advanced guest segmentation
Automated booking confirmations and upsells
AI email co-pilot and review responder
Revenue uplift calculator: 3% booking lift, 12% upsell lift
GDPR compliant with EU hosting
