Chatzy AI
Chatzy AI runs autonomous agents across WhatsApp, voice, web and Instagram, replying to every customer in under five seconds.
Buy Chatzy if your funnel runs through WhatsApp and Instagram. Starter at ₹3,499/month plus taxes gets you your own WhatsApp number and 20,000 messages, and the Free plan's 125 monthly AI replies renew forever rather than expiring like a trial. The catch is metering: platform fee and usage credits bill separately, and the vendor's own calculator shows a 15,000-message month landing at ₹4,974/month plus taxes. Growth at ₹7,499/month plus taxes is the tier where multi-agent squads, the Agents API and bring-your-own LLM keys appear. If your customers aren't on WhatsApp, Instagram or Messenger, Tidio or Intercom-style web-first tooling will serve you better.
Verified 2d ago · liveness 65/100 · cite: rightaichoice.com/tools/chatzy-ai
- WhatsApp-first SMBs fielding high inbound volume who need replies in seconds
- Shopify and Instagram e-commerce brands automating order and product answers
- Sales teams running LinkedIn outbound alongside WhatsApp campaigns
- Support orgs that want AI triage with instant human takeover and preserved context
- Businesses whose customers never use WhatsApp, Instagram or Messenger
- Teams wanting a single flat bill with no per-minute or per-credit metering
- Organizations that require fully on-premise or offline deployment
We scan live Reddit threads, YouTube comments, X posts, G2 reviews and other communities — and hand you an honest verdict in under a minute.
- Honest verdict, not marketing
- Real pros & cons from real users
- Attributed quotes with receipts
3 free scans · no card needed
Skip Chatzy AI if your customers don't reach you on WhatsApp, Instagram or Messenger, or if you need one flat predictable bill rather than a platform fee plus metered voice minutes and Chat AI credits.
Chat AI credits sit outside the subscription: at ₹1 per credit and 0.2 credits per AI reply, a 7,500-reply month adds 1,475 chargeable credits, or ₹1,475, on top of your plan.
Free at ₹0 covers solo founders testing the water with 125 AI replies a month; Starter at ₹3,499/month plus taxes suits low-volume WhatsApp chat; Growth at ₹7,499/month plus taxes is where API access, multi-agent squads and bring-your-own LLM keys appear and is the realistic tier for a growing multi-channel team; Advanced at ₹18,499/month plus taxes and Enterprise custom pricing serve high-volume and regulated buyers. Against Western omnichannel suites priced in USD, the rupee tiers are cheap —
In short
Chatzy AI — Chatzy AI runs autonomous agents across WhatsApp, voice, web and Instagram, replying to every customer in under five seconds. Best for WhatsApp-first SMBs fielding high inbound volume who need replies in seconds, Shopify and Instagram e-commerce brands automating order and product answers, Sales teams running LinkedIn outbound alongside WhatsApp campaigns. Free to start; paid plans from ₹3,499/mo.
Viability Score
How well maintained and how widely used is Chatzy AI? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →Key Features
- Omnichannel unified inbox across WhatsApp, voice, web chat, Instagram, Messenger and Telegram
- Autonomous AI agents for sales, support and operations
- Voice AI agents handling concurrent inbound and outbound calls
- WhatsApp calling via AI or human agent (Growth tier and above)
- Multi-agentic squads with auto-routing and auto-assignment
- Automation Journeys for end-to-end customer lifecycle (5 free, unlimited on Advanced)
- WhatsApp and Voice Broadcast Campaigns (Starter and above)
- Instagram comment automation and DM replies
- LinkedIn outbound sequences plus a LinkedIn deploy channel
- Knowledge base from website URLs, PDF/DOC/TXT files, images, videos, Shopify catalog and Google Sheets/Drive
- Knowledge base capacity of 3M chars on Free/Starter, 9M chars on Growth and Advanced
- Chatzy AI Agents API to embed agents in your own product
- Bring your own LLM keys to reduce Chat AI credit spend
- Instant human takeover with full context preserved across channels
- Custom escalation, handoff and SLA routing rules
About Chatzy AI
Chatzy AI is an omnichannel AI agent platform built for businesses whose customers live in WhatsApp, Instagram and Messenger. You deploy agents across WhatsApp, voice calls, website chat, Instagram, Messenger and Telegram, and every conversation lands in one unified inbox where a human can take over mid-thread with the customer's history intact. The agents cover sales, support and operations: you feed them knowledge from website URLs, uploaded PDF/DOC/TXT files, images and videos, a synced Shopify catalog, or Google Sheets and Drive, then shape behaviour through knowledge, settings, actions and an optimization loop. Multi-agent squads auto-route by intent, sentiment or SLA. Voice agents handle inbound and outbound calls concurrently, Instagram comments get answered automatically, and LinkedIn outbound sequences sit alongside broadcast campaigns on WhatsApp and voice. Pricing is genuinely freemium: the Free plan renews 125 AI replies every month forever with no card, Starter at ₹3,499/month plus taxes adds your own WhatsApp number and 20,000 messages, Growth at ₹7,499/month plus taxes unlocks multiple WhatsApp numbers, WhatsApp calling via AI or human agent, the Chatzy AI Agents API and bring-your-own LLM keys, and Advanced at ₹18,499/month plus taxes removes core limits at 200,000 messages. It fits WhatsApp-first SMBs and Shopify/Instagram e-commerce brands; it fits less well if your customers never use those channels.
Behind the Verdict
Chatzy AI's wedge is channel coverage rather than model cleverness, and that is the right wedge for its market. WhatsApp, voice, web chat, Instagram, Messenger and Telegram all terminate in one inbox, and the handoff rules preserve customer history across channels — the detail that usually breaks WhatsApp-first support stacks. The knowledge layer accepts website URLs, PDF/DOC/TXT uploads, images, videos, a Shopify-synced catalog and Google Sheets/Drive imports, so you are not hand-writing FAQ entries. Growth-tier multi-agent squads route by intent, sentiment or SLA, which is a real operational feature rather than a marketing one: your billing agent and your returns agent can be different agents without you building a router. Where it gets expensive is the meter. Chatzy bills the platform subscription and the usage separately — voice minutes and Chat AI credits are recharged on top, with lifetime validity and no expiry. The vendor's own pricing page models 15,000 messages and 7,500 AI replies at ₹4,974/month plus taxes once you include 1,475 chargeable Chat AI credits at ₹1.00 each; 1 AI reply consumes 0.2 credits, so credit burn scales with reply volume, not conversation volume. Voice AI minutes start around ₹4.50/minute and drop as you buy in larger blocks. Growth and Advanced let you bring your own LLM keys, which is the lever that actually controls credit spend. The other honest constraint: the free tier is generous in replies but tight everywhere else — 1,000 messages, 150 journey runs, 1 team seat, 3 AI agents and 5 automation journeys. Connecting your own WhatsApp number requires a paid plan. Free-plan agents run on the shared model roster; the flexibility to choose across frontier models appears in paid tiers. And the ecosystem integrations people ask about — CRMs, webhooks, WhatsApp API — sit at Growth and above, so budget for the jump from Starter if you need to plug Chatzy into an existing stack. For WhatsApp-native SMBs the math usually works; for a lean team that wants one flat predictable bill, it does not.
Researching Chatzy AI? Get your full AI stack in 60 seconds.
Free, no signup — tell us your goal and get tools matched to your budget & existing stack.
Real-world workflow fit
Concrete scenarios for the personas Chatzy AI actually fits — and what changes day-one when you adopt it.
Connect the Shopify catalog and a website URL as knowledge sources on the Free plan, let the Website and Shopify agents answer product and order questions, and watch the 125 monthly AI replies reset each month.
Outcome: Product and order questions get answered without hiring, and you see the reply volume before committing to Starter at ₹3,499/month plus taxes.
Upgrade to Starter to attach your own WhatsApp number, set escalation and handoff rules in the unified inbox, then let Growth-tier multi-agent squads route by intent and SLA as ticket complexity grows.
Outcome: AI triages and resolves the routine half of inbound while humans take over mid-thread with the full customer history intact.
Run WhatsApp and Voice Broadcast Campaigns from Starter while Growth-tier LinkedIn outbound sequences and the Chatzy AI Agents API push qualified leads into your own CRM.
Outcome: One agent stack covers outbound on WhatsApp, voice and LinkedIn, with credits and voice minutes recharged only as campaigns actually consume them.
Use Cases
- Automate WhatsApp sales: AI agents qualify leads and book demos without a human in the loop.
- Answer and resolve inbound support calls with voice AI minutes billed per minute.
- Reply to Instagram comments and DMs automatically instead of leaving them to rot.
- Sync a Shopify catalog so agents answer order, product and return questions from real data.
- Create AI agent squads that route complex queries to specialised agents by intent or SLA.
- Recharge Chat AI credits to keep Free-plan agents running during a volume spike without upgrading.
- Run broadcast campaigns on WhatsApp and voice alongside LinkedIn outbound sequences.
Models Under the Hood
as of 2026-09-26
Limitations
- Pricing is subscription plus metered usage: the Free plan covers 125 AI replies and 1,000 messages per month with 150 journey runs, 1 team seat, 3 AI agents, 5 automation journeys and 3M knowledge-base characters.
- Voice AI minutes are charged from roughly ₹4.50/min and Chat AI credits at ₹1 = 1 credit (1 AI reply consumes 0.2 credits), recharged separately from the plan.
- Connecting your own WhatsApp number requires a paid plan; Starter is the entry point at ₹3,499/month plus taxes.
- WhatsApp API, CRM integrations and webhooks sit at Growth and above, and multiple WhatsApp numbers, multi-agent squads and bring-your-own LLM keys also start there.
- Setup is cloud-based; on-premise deployment is not offered.
as of 2026-10-07
Verification history
We have re-verified Chatzy AI 9 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-checked, vendor evidence unchanged
- — re-checked, vendor evidence unchanged
- — re-checked, vendor evidence unchanged
- — re-checked, vendor evidence unchanged
- — re-checked, vendor evidence unchanged
Showing the 6 most recent of 9 verification passes.
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Chatzy AI tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Free
₹0/month
Ideal for
Solo founders and boutique brands who want to prove AI agents answer real customers before spending anything.
What this tier adds
Starting tier: ₹0 forever with 125 AI replies, 1,000 messages, 1 team seat, 3 AI agents and 5 automation journeys, renewed monthly with no card.
Starter
₹3,499/month + taxes (30% off ₹4,999)
Ideal for
Low-volume WhatsApp chat and basic automation for a small team that needs its own business number.
What this tier adds
Adds your own WhatsApp number, 20,000 messages and 3,000 journey runs, 5 seats and 5 AI agents, WhatsApp and Voice Broadcast Campaigns, Instagram comment automation and LinkedIn outbound.
Growth
₹7,499/month + taxes (30% off ₹10,699)
Ideal for
Growing multi-channel teams that need API access, multiple WhatsApp numbers and control over model spend.
What this tier adds
Adds multiple WhatsApp numbers, WhatsApp calling via AI or human agent, multi-agent squads with auto-routing, WhatsApp API and Chatzy AI Agents API, bring-your-own LLM keys and all frontier models.
Advanced
₹18,499/month + taxes (30% off ₹26,499)
Ideal for
High-volume, multi-channel operations that want white-glove onboarding and a named account contact.
What this tier adds
Adds unlimited core-feature limits with 200,000 messages and 30,000 journey runs, 15 seats, a dedicated Customer Success Manager, custom integrations, priority onboarding and custom reporting.
Enterprise
Custom
Ideal for
Large organizations with procurement, security and compliance review requirements before they can buy.
What this tier adds
Adds dedicated infrastructure, negotiated 99.9% SLAs, SOC 2 Type II and GDPR compliance, SSO/SAML, no metric ceiling, annual contracts and volume discounts.
Where the pricing makes sense
The company stage and team size where Chatzy AI's pricing actually pencils out — and where peers do it cheaper.
Free at ₹0 covers solo founders testing the water with 125 AI replies a month; Starter at ₹3,499/month plus taxes suits low-volume WhatsApp chat; Growth at ₹7,499/month plus taxes is where API access, multi-agent squads and bring-your-own LLM keys appear and is the realistic tier for a growing multi-channel team; Advanced at ₹18,499/month plus taxes and Enterprise custom pricing serve high-volume and regulated buyers. Against Western omnichannel suites priced in USD, the rupee tiers are cheap —
Setup time & first value
How long it actually takes to get something useful out of Chatzy AI — broken out by persona, not the marketing-page minute.
On the Free plan you can connect a website URL or Shopify catalog and have a Website AI Agent answering in under 30 minutes; there is no credit card step. Attaching your own WhatsApp number and completing Official API, Blue Tick, CTWA Ads and CAPI setup is included from Growth, but expect that verification to take days rather than hours. Advanced buyers get white-glove onboarding positioned as
Switching to or from Chatzy AI
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From a WhatsApp API reseller: point your number at Chatzy on Starter or above, where Official API, Blue Tick, CTWA Ads and CAPI setup is included at the Growth tier.
- →From Tidio: import your FAQ content as a website URL or file upload in the knowledge step, then rebuild flows as Automation Journeys.
- →From an in-house chatbot: replace the rules engine with knowledge sources plus multi-agent squads that auto-route by intent and sentiment.
- →From a spreadsheet-driven support process: connect Google Sheets and Drive as knowledge sources so agents read live data instead of a static FAQ.
- ↗To a web-first helpdesk: export conversation history from the unified inbox and rebuild macros in the new tool; WhatsApp and voice coverage will need separate vendors.
- ↗To a build-your-own stack: use the Growth-tier Chatzy AI Agents API and WhatsApp API to keep your agents while moving orchestration in-house.
- ↗To an enterprise contact-centre suite: Enterprise-tier SOC 2 Type II and SSO/SAML means you can defer this migration until procurement actually requires it.
Integrations
Resources & Guides
Tutorials & Learning
YouTube returned 6 videos for “Chatzy AI”, and we withheld 6: 6 could not be judged, because “Chatzy AI” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about Chatzy AI.
Official links
Tools that pair well with Chatzy AI
Common stack mates teams adopt alongside Chatzy AI, with the specific reason each pairing earns its keep.
Ada
Ada builds AI customer service agents that resolve, act, and improve across voice, chat, email, and social.
Voiceflow
Visual platform for building, testing, deploying, and monitoring chat and voice agents across web, app, SMS, and telephony.
Synthflow AI
Synthflow AI runs enterprise voice AI agents on its own telephony network for automated phone calls at scale.
Featured Head-to-Head Comparisons
Chatzy Ai vs Truleo
Truleo and Chatzy AI serve completely different markets: Truleo is a specialized law enforcement intelligence platform for connecting siloed data and automating case leads, while Chatzy AI is a versatile omnichannel customer engagement tool for businesses. There is no overlap in use cases; choose based solely on your domain: public safety or customer support.
Chatzy Ai vs Presto Voice
If you run a QSR chain with drive-thrus and want to boost revenue via voice AI upselling, Presto Voice is the specialized choice, now backed by a Dairy Queen partnership. If you need an omnichannel AI platform covering WhatsApp, voice, web, Instagram, and LinkedIn for versatile customer engagement, Chatzy AI's freemium model and broad integrations win. Choose by channel focus and budget.
Chatzy Ai vs B Rokratt
If you're a business needing an omnichannel AI agent platform for global customer engagement, Chatzy AI is the clear choice—it offers extensive channel support, integrations, and customizable AI agents. If you're an Estonian resident or e-resident looking to streamline interactions with government services, Bürokratt is a unique, free, and purpose-built tool. Choose based on your audience and use case: Chatzy for commercial omnichannel automation, Bürokratt for Estonian public services.
Alternatives to Chatzy AI
View all
Ada
Ada builds AI customer service agents that resolve, act, and improve across voice, chat, email, and social.
Voiceflow
Visual platform for building, testing, deploying, and monitoring chat and voice agents across web, app, SMS, and telephony.
Synthflow AI
Synthflow AI runs enterprise voice AI agents on its own telephony network for automated phone calls at scale.
Frequently Asked Questions
Best-of guides
Used Chatzy AI? Help shape our editorial sentiment research.