Features
Omnichannel unified inbox (WhatsApp, voice, web, Instagram, Messenger, Telegram, LinkedIn)
AI agents with human takeover
Custom escalation and handoff rules
Knowledge base from URLs, files, Shopify, Google Sheets
Automation Journeys for customer lifecycle
Voice AI agents with concurrent calls
Broadcast campaigns (WhatsApp, voice)
Instagram comment automation
LinkedIn outbound sequences
Multi-agentic squads with auto-routing
Advanced conversation analytics
WhatsApp API with official API, Blue Tick, CTWA Ads & CAPI
Chatzy AI Agents API to embed agents in own products
Real-time API lookups and 2-way CRM sync
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
