Features
Omnichannel unified inbox (WhatsApp, voice, web, Instagram, Messenger, Telegram, LinkedIn)
AI agents with human takeover
Custom escalation and handoff rules
Knowledge base from URLs, files, Shopify, Google Sheets
Automation Journeys for customer lifecycle
Voice AI agents with concurrent calls
Broadcast campaigns (WhatsApp, voice)
Instagram comment automation
LinkedIn outbound sequences
Multi-agentic squads with auto-routing
Advanced conversation analytics
WhatsApp API with official API, Blue Tick, CTWA Ads & CAPI
Chatzy AI Agents API to embed agents in own products
Real-time API lookups and 2-way CRM sync
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
