Features
24/7 inbound call answering within 1.2 seconds
Intent recognition for sales, service, parts, finance
Automated appointment booking into team calendar
Outbound multi-channel follow-up (SMS, email, voice)
Stale lead reactivation and no-show follow-up
Service winback, recall, and maintenance outreach
AI-powered website chat with appointment booking
Automatic CRM logging and AI contact summaries
Multilingual voice and chat support
Analytics dashboard and pipeline management
Missed call and after-hours recovery
Department routing (sales, service, parts, finance)
Inventory lookup on calls
Call recording and transcription
Scheduler with calendar sync and DMS integration
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
