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Crisp vs Kayako
Side-by-side comparison of features, pricing, and ratings
Pricing
Freemium
Contact Sales
Plans
$0
$25/mo/workspace
$95/mo/workspace
Contact sales
Contact sales
Rating
—
—
Popularity
3.0k views
6.0k views
Skill Level
Beginner-friendly
Intermediate
API Available
Platforms
WebMobileAPI
WebAPI
Categories
💬 Customer Support
💬 Customer Support
Features
AI Agent builder with no-code workflow
Omnichannel shared inbox (web, email, WhatsApp, Messenger, Instagram)
Chat widget for website and mobile apps
Knowledge base / Help center
Support CRM with customer data sync
AI smart replies and auto-summaries
Support analytics and team performance metrics
Automations for internal workflows
AI Agent trained on website, PDFs, knowledge base
Pre-built workflow templates
AI Agent deployment to multiple messaging channels
Auto-browse website for training
Status page
Ticketing system
AI triage – auto-classify, prioritize, and route tickets
AI answers – draft replies and take actions automatically
Continuous learning from human resolutions
Phased rollout (triage → answers → autonomous resolution)
White-glove deployment team (implementation engineers, prompt experts, success managers)
Shared inbox for team collaboration
Knowledge base management
Ticketing system with prioritization
Customer journey tracking
Email, chat, and voice channel support
AI-powered refund and data update actions
Integration with existing help desks (Zendesk, Freshdesk, Intercom, Kayako)
Performance analytics and reporting
Escalation to human agents on edge cases
No-code integrations via Zapier
Integrations
WhatsApp
Messenger
Instagram
Email
Zendesk
Freshdesk
Intercom
Kayako helpdesk
Slack
Salesforce
Stripe
Shopify
Twilio
HubSpot
Zapier
Jira
GitHub
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