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Customerly vs Gorgias
Side-by-side comparison of features, pricing, and ratings
AI-powered customer support suite that automates 71% of requests for SaaS teams.
Visit WebsiteConversational AI platform for ecommerce that automates support and drives revenue.
Visit WebsitePricing
Freemium
Paid
Plans
$0
$9/mo
$49/mo
$10/mo
$50/mo (annual)
$300/mo (annual)
$750/mo (annual)
Custom
Popularity
5.1k views
4.6k views
Skill Level
Beginner-friendly
Beginner-friendly
API Available
Platforms
WebMobileAPI
WebAPI
Categories
💬 Customer Support
💬 Customer Support
Features
Aura AI Assistant for autonomous ticket resolution
Live chat with human-like AI responses
AI Missions for churn reduction, refund processing
Smart escalation to human agents with context
Unified help desk (inbox + help center)
Conversation topic insights (Aura Insights)
In-app surveys and NPS measurement
Smart contact segmentation (CRM/list)
Chatflows for automated messaging
Workflow automation (merge interaction data)
Help center / knowledge base creation
APIs, SDKs, and webhooks integration
iOS and Android mobile app support
Real-time analytics and performance insights
AI Agent trained on your brand policies and tone
Omnichannel inbox (email, chat, SMS, WhatsApp, Instagram, Facebook)
Automate 60% of support inquiries
Proactive engagement and product recommendations
AI coaching with real-time tips for agents
In-conversation actions (cancel, discount, upsell)
Native Shopify integration with full order/customer context
Revenue attribution reporting
Voice and SMS support
300+ integrations with ecommerce apps
Team collaboration with ticket routing and assignment
Zero downtime during peak seasons
Shopping Assistant to engage browsers
AI Agent for pre-sale to post-sale
Integrations
Shopify
BigCommerce
Magento
WooCommerce
Loop Returns
Yotpo
Recharge
Bloomreach
Attentive
Klaviyo
Instagram
Facebook
WhatsApp
SMS
Voice