Features
AI Agent for automated conversations
AI Auto Reply for 24/7 multilingual support
Visual Workflow builder (drag-and-drop)
Live Chat with human handoff
Help Desk and Ticket Management
Emotion and Intent Detection
Multi-source knowledge base (auto-train from conversations)
Lead Collection via AI forms
CSAT reports and team performance tracking
Mobile app for support on the go
10+ integrations (website, mobile, Facebook Messenger, Discord)
Consolidate Slack, Teams, Discord, email, in-app into one workspace
Ari AI agent for triage and resolution
Sidekick AI assistant in-app and in Slack
Sidekick actions across tools (Linear, Notion) with approval
Custom AI agents with own models and data
Multi-agent orchestration with human handoff
AI-driven auto-label, urgency detection, thread summaries
Automated trend detection and daily digests
Pause threads indefinitely
Machine users link Linear issues via API
AI workflow automation with manual triggers
Help Center with Ask AI self-service
CSAT surveys and sentiment analysis
SLAs, business hours, customer tiers
API-first: GraphQL, webhooks, events
