CX Genie is live · free plan, paid from $33.67/mo billed annually · last verified 5 Nov 2026 · viability monitor
CX Genie
CX Genie bundles an AI customer service agent, workflow automation, live chat, and helpdesk on one subscription.
Buy CX Genie if you want one bill for a bot, live chat, workflow automation, and a helpdesk — that bundle at $39.99/mo month-to-month for 5 seats and 5,000 conversations (or $33.67/mo billed annually) undercuts paying separately for Intercom-style chat plus a ticketing tool. The permanent free tier (1 seat, 200 conversations/month) lets you test the automation before paying. Skip it if you need SAML SSO or a custom-trained model — both are Enterprise-only — or if you'd rather have Tidio's
Verdict generatedVerified 9d ago · liveness 65/100 · cite: rightaichoice.com/tools/cx-genie
- Solo founders and small businesses automating support on a tight budget
- Small CS teams wanting an AI agent and helpdesk in one platform
- E-commerce stores using AI to qualify leads and recommend products
- Agencies needing white-label, multi-brand bots on the Business plan
- Operations exceeding 60,000 conversations/month without moving to Enterprise
- Organizations that require on-premise or self-hosted deployment
- Teams needing custom or fine-tuned AI models outside the Enterprise plan
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Skip CX Genie if you need SAML SSO, a custom-trained AI model, or a contractual 99.9% SLA on a self-serve plan — all three are Enterprise-only and quoted by sales.
Conversations are metered: 200/month on Free, then 5,000 on Starter, 15,000 on Team, and 60,000 on Business — a busy month pushes you into the next tier rather than a per-chat overage.
CX Genie is priced for small teams: Starter at $39.99/mo month-to-month ($33.67/mo billed annually) covers 5 seats, and Team at $89.99/mo ($75.67/mo billed annually) covers 15 seats with the Email box. Business at $249.99/mo ($219.67/mo billed annually) is where unlimited seats and white label start. Against Intercom's per-seat model this is cheap at 15 seats; against a free-tier-first chat tool like Tidio it's a heavier commitment once you pass 200 conversations/month.
In short
CX Genie — CX Genie bundles an AI customer service agent, workflow automation, live chat, and helpdesk on one subscription. Best for Solo founders and small businesses automating support on a tight budget, Small CS teams wanting an AI agent and helpdesk in one platform, E-commerce stores using AI to qualify leads and recommend products. Free to start; paid plans from $33.67/mo billed annually.
What is CX Genie?
CX Genie — CX Genie bundles an AI customer service agent, workflow automation, live chat, and helpdesk on one subscription. Best for Solo founders and small businesses automating support on a tight budget, Small CS teams wanting an AI agent and helpdesk in one platform, E-commerce stores using AI to qualify leads and recommend products. Free to start; paid plans from $33.67/mo billed annually.
CX Genie is a customer engagement platform that folds an AI agent, live chat, a no-code workflow builder, and a helpdesk into a single subscription. It targets solo founders, small support teams, e-commerce stores, and agencies that want 24/7 chat automation without an engineering project — the vendor reports 100,000+ users and a three-step setup: sign up free with no credit card, customize the agent or start from a workflow template, then connect it to your channels. The AI agent auto-replies in multiple languages in under 10 seconds and draws on a knowledge base of documents, product lists, and past conversations. Auto-training pulls from human agent replies, and the vendor says the bot can read your product list and recommend matching items to shoppers. Behind it sits a drag-and-drop workflow builder for branching chat flows, lead qualification, and human-handoff triggers, plus emotion and intent detection and AI auto-tagging of conversations. Helpdesk features include ticket management, an Email box on Team and up, flexible chat assignment, AI suggestions, CSAT reports, and team activity tracking. Flow steps capture phone or email automatically, and Business adds white-label branding and bots for multiple brands. Pricing runs from a permanent free tier (1 seat, 200 conversations/month) through Starter, Team, and Business, up to a contact-sales Enterprise tier with custom AI training, SAML SSO, and a 99.9% SLA commitment. Annual billing saves up to 16% on Starter, Team, and Business. Chatbot capacity scales from 20 documents on Free and 100 on Starter to unlimited on Team and above. It competes with Intercom and Tidio mainly by bundling bot, workflow, and helpdesk on one subscription.
Key features
- AI Agent for automated customer conversations
- AI Auto Reply in multiple languages in under 10 seconds
- No-code visual workflow builder with templates
- Live chat with AI-to-human agent handoff and agent notifications
- Helpdesk with ticket management and an Email box (Team and up)
- Multi-source knowledge base (documents, product lists, past conversations)
- Auto-training from human agent replies
- AI reads your product list and recommends matching products
- Emotion and intent detection
- AI auto-tagging of conversations
- AI Collect Lead Forms with automatic phone/email capture
- CSAT reports and team activity tracking
- White label and bots for multiple brands (Business tier)
- Mobile app for support agents
- Website widget and mobile app channels
Behind the verdict
CX Genie's pitch is consolidation, and for a small team the math is real. Instead of paying for a chatbot, a live-chat widget, and a ticketing tool separately, you get all three plus a visual workflow builder on one invoice. We'd reach for it when the person running support is also the person running marketing and ops — there's no engineer in the loop, and the template-first setup gets a working agent live in an afternoon. Where it earns its keep is the handoff. Human agents get notified when the bot hits a question it can't answer, or a flow step can trigger a handoff explicitly. Reviews from actual buyers consistently single this out, along with auto-training that pulls from past human replies. That second feature is the one to weigh carefully: it only pays off if your team actually feeds the knowledge base. The more you put in, the sharper the answers — skip that work and you get a generic bot. Pricing is straightforward and worth reading closely. Starter's $39.99/mo covers 5 seats and 5,000 conversations; Team jumps to $89.99 for 15 seats, 15,000 conversations, and the Email box and ticket management. Business at $249.99 unlocks unlimited seats, 60,000 conversations, white-label, and multi-brand bots — that's the agency tier. Annual billing knocks about 16% off all three, which is a meaningful saving if you're committing. The gaps are mostly enterprise-grade. SAML SSO and custom AI training models sit behind Enterprise, so if security review requires SSO you're in a sales conversation regardless of volume. There's no self-hosted option, and the conversation caps are hard limits — a support operation pushing past 60,000 conversations a month has to move up. The closest alternative depends on what you'd give up. Tidio is simpler and cheaper for chat-only needs,
Models under the hood
as of 2026-11-03
Limitations
- The Free plan is capped at 1 seat, 200 conversations per month, and 1 chatbot.
- Paid tiers cap conversations at 5,000 (Starter), 15,000 (Team), and 60,000 (Business) per month.
- White label and bots for multiple brands require Business at $249.99/mo month-to-month ($219.67/mo billed annually).
- Custom AI training model, SAML SSO, 24/7 support, the 99.9% SLA commitment, and dedicated infrastructure are Enterprise-only and quoted by sales.
as of 2026-10-31
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Is CX Genie still active?
CX Genie is live · free plan, paid from $33.67/mo billed annually · last verified 5 Nov 2026 · viability monitor.
Viability score
How well maintained and how widely used is CX Genie? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: November 2026
How we score →What do users say about CX Genie?
What people actually say about CX Genie — is it worth it?
We scanned public community sources for CX Genie on Sep 23, 2026 and could not establish that the discussion we found is about this tool rather than something else sharing its name. Only 0 of the posts we fetched could be positively tied to CX Genie. Rather than publish a sentiment score built on the wrong subject, we publish nothing here and re-run the scan.
How we verified this
Every listed fact about CX Genie — pricing, features, links, status — is re-read from the vendor's own pages by our verification pipeline and each change is logged with a date; the last pass ran on 5 Nov 2026. Analysis is drafted with AI models and checked against our editorial standards before publishing; see how we verify.
Verification history
We have re-verified CX Genie 12 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — changed pricing tiers, description, summary, our verdict
- — changed limitations, pricing page
- — changed pricing fit, pricing tiers, setup time, limitations, features, switching in, description, who should skip it, use cases, hidden costs, our verdict, switching out, summary
- — changed pricing page, limitations
- — changed pricing tiers, summary, description
- — changed our verdict, who should skip it, pricing tiers, summary, who it suits, features, description
Showing the 6 most recent of 12 verification passes.
Free to cite with attribution — this page re-verifies continuously.
How much does CX Genie cost in 2026?
CX Genie: Free to start; paid plans from $33.67/mo billed annually. Pricing last verified 5 Nov 2026.
Plans compared
Every published CX Genie tier, its price as the vendor publishes it, who it fits, and what it adds over the tier below. The 12-month cost projection follows.
| Plan | Price | Billing | Who it's for |
|---|---|---|---|
| Free | Free | — | A solo founder testing whether AI auto-reply works on their site before committing any budget.Adds: Free entry point: 1 seat, 1 chatbot, 200 conversations/month, and no credit card required — always free. |
| Starter | $33.67/mo billed annuallyVendor: “$39.99/mo (or $33.67/mo billed annually)” | monthly, billed annually | Solo founders and small businesses handling a few thousand chats a month with a 5-person team.Adds: Adds 5 seats, 5,000 conversations/month, and a 100-document knowledge base over Free, at $39.99/mo month-to-month. |
| Team | $75.67/mo billed annuallyVendor: “$89.99/mo (or $75.67/mo billed annually)” | monthly, billed annually | Small support teams of up to 15 agents who take tickets by email as well as chat.Adds: Adds the Email box, 15 seats, 15,000 conversations/month, and unlimited knowledge-base documents over Starter, at $89.99/mo month-to-month. |
| Business | $219.67/mo billed annuallyVendor: “$249.99/mo (or $219.67/mo billed annually)” | monthly, billed annually | E-commerce brands with a large CS team and agencies reselling support under their own brand.Adds: Adds unlimited seats, 60,000 conversations/month, white label, and bots for multiple brands over Team, at $249.99/mo month-to-month. |
| Enterprise | Custom | quote | Global operations needing custom model work, SAML SSO, and a contractual uptime commitment.Adds: Adds a custom AI training model, SAML SSO, 24/7 support, a 99.9% SLA commitment, and dedicated infrastructure over Business; quoted by sales. |
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Where the pricing makes sense
The company stage and team size where CX Genie's pricing actually pencils out — and where peers do it cheaper.
CX Genie is priced for small teams: Starter at $39.99/mo month-to-month ($33.67/mo billed annually) covers 5 seats, and Team at $89.99/mo ($75.67/mo billed annually) covers 15 seats with the Email box. Business at $249.99/mo ($219.67/mo billed annually) is where unlimited seats and white label start. Against Intercom's per-seat model this is cheap at 15 seats; against a free-tier-first chat tool like Tidio it's a heavier commitment once you pass 200 conversations/month.
Has CX Genie's pricing changed?
No plan price for CX Genie has moved since we began logging in Aug 2026; the pricing page is re-read on every verification pass.
Who should pick CX Genie?
Pick CX Genie if you are Solo founders and small businesses automating support on a tight budget, Small CS teams wanting an AI agent and helpdesk in one platform, E-commerce stores using AI to qualify leads and recommend products, Agencies needing white-label, multi-brand bots on the Business plan.
Look elsewhere if you are Operations exceeding 60,000 conversations/month without moving to Enterprise, Organizations that require on-premise or self-hosted deployment, Teams needing custom or fine-tuned AI models outside the Enterprise plan, Buyers who want a fully hands-off bot with zero ongoing training.
Skip it if Skip CX Genie if you need SAML SSO, a custom-trained AI model, or a contractual 99.9% SLA on a self-serve plan — all three are Enterprise-only and quoted by sales.
GeneratedReal-world workflow fit
Concrete scenarios for the personas CX Genie actually fits — and what changes day-one when you adopt it.
Sign up free, paste product and FAQ documents into the 100-document knowledge base on Starter, connect the website widget, and let the AI agent answer pre-sale questions and recommend matching products.
Outcome: Repetitive pre-sale chats get answered around the clock in multiple languages for $39.99/mo month-to-month, with the bot pushing qualified buyers toward specific catalog items.
Move to Team, turn on the Email box for ticket handling, use AI auto-tagging and emotion/intent detection to sort incoming chats, and set a workflow trigger that hands complex questions to a human agent.
Outcome: The team sees prioritized, tagged tickets and gets pulled in only when the bot can't answer — tracked through CSAT reports and team activity.
Use Business for white label plus bots for multiple brands, build one workflow template per client, and hand each client a branded chat widget without exposing CX Genie.
Outcome: One $249.99/mo month-to-month subscription replaces separate chat tools per client, with unlimited seats so every client's agents can log in.
Use cases
- Automate 24/7 multilingual customer support with an AI agent that answers in under 10 seconds.
- Qualify and route leads to sales teams using conversational AI and lead-collect forms.
- Manage support tickets and helpdesk operations from one platform with an Email box on Team and up.
- Scale engagement across a website widget and mobile app with the same bot.
- White-label the platform and run bots for multiple brands on Business.
- Track agent performance and customer satisfaction with built-in CSAT reports.
- Answer repetitive questions automatically so agents can focus on complex issues.
- Recommend products from your catalog to shoppers through chat.
Setup time & first value
How long it actually takes to get something useful out of CX Genie — broken out by persona, not the marketing-page minute.
Solo founders: roughly 15–30 minutes to sign up free, pick a template, and get the website widget live; the real time goes into loading knowledge-base documents. Small CS teams: an afternoon to configure workflow handoff triggers and assignment rules on Team. Agencies: a day or two per client brand to build white-labeled bots and workflows on Business.
Switching to or from CX Genie
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Intercom: rebuild your saved replies as knowledge-base documents and map your routing rules into the visual workflow builder, then connect the widget where Intercom sat.
- →From Tidio: export your FAQ answers into CX Genie's knowledge base (100 documents on Starter, unlimited from Team up) and recreate Tidio flows as workflow nodes.
- →From a standalone helpdesk: turn on the Email box on Team and up so ticket mail routes into CX Genie alongside live chat.
- →From Facebook Messenger-only support: add CX Genie's Messenger integration so the AI agent answers in the same channel your customers already use.
- ↗To Intercom: export conversations and knowledge-base documents, then rebuild workflow logic as Intercom series and resolution bot content.
- ↗To a standalone helpdesk: export tickets and CSAT reports before your Business or Team term renews, since conversation caps reset monthly.
- ↗To Enterprise-tier CX Genie: if you outgrow 60,000 conversations/month on Business, negotiate the Enterprise plan rather than migrating platforms.
Integrations
Resources & guides
Tutorials & Learning
YouTube returned 6 videos for “CX Genie”, and we withheld 6: 6 could not be judged, because “CX Genie” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about CX Genie.
Official links
What are the best CX Genie alternatives?
The closest alternatives to CX Genie we list are Intercom, Tidio and Re:amaze. Ranked by direct product-type match, not category overlap.
| Alternative | Pricing | Starts at | Last verified |
|---|---|---|---|
| Intercom | Paid | Pricing not published | — |
| Tidio | Freemium | Pricing not published | — |
| Re:amaze | Paid | Pricing not published | — |
Alternatives to CX Genie
View all
Tools that pair well with CX Genie
Common stack mates teams adopt alongside CX Genie, with the specific reason each pairing earns its keep.
Intercom
An omnichannel helpdesk where Fin, a natively built AI agent, resolves customer conversations alongside your human team.
Tidio
Tidio's Lyro AI agent answers ecommerce support questions from your store data and hands the hard ones to your team
Re:amaze
Re:amaze is a unified helpdesk and live-chat platform built for eCommerce, pairing a shared inbox with a trainable AI Agent.
CX Genie vs its closest rival
CX Genie's closest head-to-head is with Truleo.
Our CX Genie vs Truleo verdict written Jul 3, 2026 is more than 90 days old, so it is being re-reviewed against current data and is not shown.
Frequently asked questions
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