Alternatives to CX Genie

Enterprise AI agents for customer service automation with a no-code builder, designed for high-volume support teams.

Controllable AI chatbot for customer support with human handoff.

Open-source AI customer support with live chat, RAG knowledge, and human handoff.

Plain is AI support infrastructure for B2B teams to build custom workflows, consolidating all channels.

Agentic B2B support platform that automates Slack, Teams, email, and phone workflows.

AI platform for every customer conversation, augmenting human agents.

No-code AI agents for customer support across chat, email, and voice.

Agentic B2B support platform—direct AI agents to investigate, resolve, and act, not tickets.

Ecommerce AI agents that autonomously resolve up to 89% of support, sales, and social conversations.

Enterprise AI concierge for omnichannel customer support

Freshchat: AI-powered live chat and chatbots for modern support teams.

Channel-based team messaging that puts Slackbot AI and AI agents inside your daily work.

Enterprise multi-agent AI platform automating customer support end-to-end.

AI customer service agent that automates up to 67% of conversations with human backup

Full-stack AI agents for the entire customer experience journey, scoring 100% of interactions.

AI-native knowledge base with MCP Server for AI agents and support

AI-first customer service platform with autonomous agents that automate up to 80% of complex issues.

Multi-agent AI customer service with human oversight, live in 15 minutes.

Crisp: all-in-one AI customer support with flat per-workspace pricing

Unify WhatsApp, TikTok, Instagram & Facebook in a team inbox with AI Agents

Open-source AI agent platform for multi-channel customer service automation.

Enterprise CRM with Agentforce, embedding AI agents across sales, service, and marketing.

AI customer service platform that resolves complex tickets across every channel and learns from each interaction.

AI platform for local government resident engagement via voice, chat, and workflows.

AI support & conversion agent that resolves tickets and captures leads with cited answers and flat-rate pricing.

AI-first helpdesk with Freddy AI agents for up to 80% auto-resolution

AI chat agents for B2B that turn website visitors into pipeline via Salesloft.

Agentic AI platform for banks and credit unions, unifying customer and employee experiences.

Enterprise AI agent platform that resolves complex support tickets end-to-end, with no per-seat cost.

AI embedded across NICE CXone to analyze every interaction and coach agents in real time.