How much does Hiver cost per month?

Hiver offers a free plan with basic shared inbox and ticketing. The Growth plan is $25/user/month billed annually or $35 monthly, adding AI agents, analytics, and more. For omnichannel and advanced automation, the Pro and Pro+ plans start at $44 and $54 per user/month (annual). Custom Enterprise pricing is available.

Does Hiver have a free plan?

Yes, Hiver's Free plan includes shared inbox, ticketing, email/chat/help center channels, and 24/7 support for up to 2 users. It covers basic collaboration needs but lacks AI features and advanced automation.

Is there a free trial for Hiver paid plans?

You can try Hiver paid plans with a 14-day free trial. It gives full access to Growth or Pro features, including AI agents, omnichannel inbox, and workflows. No credit card is required to start.

What are the best alternatives to Hiver?

Top alternatives include Front, Freshdesk, Zendesk, and Help Scout. Front offers a shared inbox with similar collaboration, while Freshdesk and Zendesk provide robust ticketing and omnichannel support. Hiver stands out for its deep Gmail integration and AI-native automation.

Who is Hiver best for?

Hiver is ideal for customer support teams using Gmail or Microsoft 365, finance teams managing shared billing inboxes, ITSM teams needing internal request triage, and HR departments handling employee workflows. It suits SMBs to mid-market companies seeking AI-enhanced helpdesk without heavy customization.

Who should avoid Hiver?

Enterprise teams needing advanced custom reporting or BI may find Hiver limiting. Organizations seeking a standalone helpdesk without email integration, or those requiring heavy CRM customization or on-premise deployment, should consider other tools. Budget-constrained teams that cannot afford paid AI features might also look elsewhere.

What are the main limitations of Hiver?

Key limitations include limited custom reporting and BI capabilities, heavy reliance on Gmail or Microsoft 365 integration (no fully standalone helpdesk), and reliance on paid plans for AI features. Some users note the need for more advanced workflow triggers compared to enterprise giants.

What integrations does Hiver support?

Hiver integrates with CRM, ERP, and project management tools, as well as Gmail and Microsoft 365. Specific integrations include Salesforce, Shopify, Jira, Asana, Slack, and more. It also supports APIs and webhooks for custom integrations.

Is Hiver easy to set up and learn?

Yes, Hiver is designed for quick setup, especially for Gmail users. The Gmail-native version requires no new interface, just a Chrome extension. The Omni platform has a learning curve but is streamlined. Most teams are productive within days.

Is Hiver good for customer support teams?

Yes, Hiver is specifically built for customer support teams. It offers a shared inbox, ticketing with SLAs, omnichannel support (email, chat, voice, Slack), and AI agents that autonomously resolve simple tickets. Its collaboration features improve team response times and CSAT.

Does Hiver work with Gmail?

Yes, Hiver is native to Gmail and offers a dedicated 'Hiver in Gmail' product. It adds shared inboxes, assignment, collision detection, and ticketing directly inside Gmail, making it seamless for teams that already use Gmail.

Hiver

Freemium

AI-native customer service platform for complex, multi-system support

By Tanmay Verma, Founder · Last verified 03 Jul 2026

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Added 7d ago

77/100Safe Bet

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In short

Hiver — AI-native customer service platform for complex, multi-system support. Best for Customer support teams using Gmail or Microsoft 365, Finance teams managing shared billing inboxes, ITSM teams needing internal request triage. Free to start; paid plans from $2535/mo.

Compared withvs Truleo vs B Rokratt vs Presto Voice

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Editorial Verdict

Best for

Customer support teams using Gmail or Microsoft 365Finance teams managing shared billing inboxesITSM teams needing internal request triageHR departments handling employee workflowsSMBs to mid-market companies seeking AI-enhanced helpdesk

Not ideal for

Enterprise teams requiring advanced custom reporting or BIOrganizations seeking a purely standalone helpdesk without email integrationTeams needing heavy CRM customization or on-premise deploymentBudget-constrained teams that cannot afford paid AI featuresTeams looking for a free tier with full AI capabilities

Hiver's agentic AI and deep email integration make it a strong choice for teams that need complex workflow automation without leaving their inbox. However, AI features are paid, and reporting remains basic at lower tiers.

Compare with: Hiver vs Pylon AI, Hiver vs Voiceflow, Hiver vs Pylon

Last verified: July 2026

Viability Score

77/100

Safe Bet

How likely is Hiver to still be operational in 12 months? Based on 4 signals — momentum (how recently it shipped), wrapper dependency, revenue model, and web presence.

momentum

funding runway

website health

wrapper dependency

100

Last calculated: July 2026

How we score →

Key Features

AI Agents for end-to-end ticket resolution
AI Copilot for agent drafting and suggestions
AI QA for automatic quality scoring
AI Insights for topic clustering (coming soon)
AI Knowledge Hub (coming soon)
Omnichannel inbox (email, chat, voice, Slack)
Shared inboxes with assignment and collision detection
Workflow automation (rule-based and agentic)
Ticketing with SLAs and approvals
Knowledge base and customer portal
Live chat with AI
Customer portal for self-service
Mobile app for iOS/Android
Pre-built and custom analytics
CSAT surveys and SLA tracking

About Hiver

FreemiumIntermediateAPI availableWeb · Mobile · Plugin

Hiver is an AI-native customer service platform built for teams that handle complex, multi-system support across email, chat, Slack, and voice. It offers two products: Hiver in Gmail, which transforms Gmail into a helpdesk with shared inboxes and AI assistance, and Hiver Omni, a dedicated omnichannel platform for teams that need a standalone workspace. The platform is centered on agentic AI capabilities: AI Agents can autonomously resolve tickets by reading error codes, calling APIs, and taking actions across systems like Shopify and Salesforce. AI Copilot assists human agents by drafting replies and suggesting next steps. Additional features include AI QA for automatic quality evaluation, AI Insights for topic clustering, and AI Knowledge Hub to maintain a central knowledge base. Hiver also provides rule-based automation, shared inboxes with collision detection, ticketing with SLAs and approvals, live chat, knowledge base, customer portal, and analytics. Trusted by over 10,000 teams, Hiver is designed to improve collaboration and automate multi-step workflows, positioning itself as a solution for relationships over requests compared to traditional ticketing systems like Zendesk.

Behind the Verdict

Hiver is built for teams that live in email but want AI to handle the grunt work. Its AI Agents can execute API calls, update CRM records, and resolve tickets autonomously—something most competitors don't do as seamlessly. The Gmail-native approach is a plus if your team resists new interfaces. But for standalone omnichannel use, Hiver Omni is a separate product, so check which fits. The Free tier is limited to shared inboxes and basic channels; advanced AI requires the Growth plan at $25/user/month. If you need deep CRM or BI-style reporting, look elsewhere. For IT or finance teams managing internal workflows in Gmail/Outlook, Hiver is a solid bet.

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Use Cases

Automatically resolve login errors by reading error codes and calling APIs to refresh tokens
Triage and route support tickets based on sentiment and CRM data
Extract order IDs from PDFs and create records in ERP systems
Handle inbound customer calls alongside chat and email in one inbox
Manage shared billing inboxes like billing@ with AI-assisted responses
Build multi-step workflows in plain English that orchestrate across Shopify, Salesforce, and other tools

Limitations

Hiver's AI features (AI Agents, AI Copilot) are gated behind the Growth plan, limiting core value for free users.
The platform's agentic AI may have context window limitations and may not support every API.
Rule-based automations are listed as an add-on, potentially requiring additional cost.

12-month cost

Project the real annual outlay, including the implied monthly cost when only an annual tier is published.

Plan

Annual total

Free

Over 12 months

Effective monthly

Free

Billed monthly

Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.

Integrations

Google WorkspaceMicrosoft 365Slack ShopifySalesforceAsana Jira HubSpotOutlook

Resources & Guides

Frequently Asked Questions

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Common stack mates teams adopt alongside Hiver, with the specific reason each pairing earns its keep.

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No-code platform to build, launch, and scale AI agents for customer support and lead gen.

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