Alternatives to Hiver

Forethought's multi-agent customer support AI resolves chat, email, voice, and Slack tickets end-to-end.

AI support infrastructure that unifies Slack, Teams, email and in-app conversations into one queue where human and AI agents work the same

Ada builds AI customer service agents that resolve support tickets across chat, email, voice, and social.

Decagon builds enterprise AI concierge agents for chat, voice, and email that resolve customer support without engineering sprints.

Sierra builds conversational AI agents that resolve customer conversations across chat, voice, SMS, email, and WhatsApp.

Zendesk is an AI-first customer service platform whose autonomous AI agents resolve up to 80% of tickets across email, chat, voice, and

Chatbase builds no-code AI customer support agents for chat, email, and voice — trained on your data in minutes.

AI customer support agents that resolve, escalate human handoff, or decline to guess — deployed across chat, email and voice.

Pylon AI is an agentic B2B support platform that turns Slack, Teams, email and phone conversations into directed agent investigations.

Zendesk AI resolves service tickets autonomously across voice, chat, messaging and email — and gets sharper with every resolution.

NiCE Cognigy is an enterprise conversational AI platform for automating high-volume voice and chat customer service.

Wonderchat builds AI customer service and sales agents that cite your own docs in every reply and bill flat monthly rates.

Polimorphic is AI voice, chat, and permit workflow software built for government resident services.

Agentic B2B support platform where AI agents investigate, resolve, and act on every customer signal.

Freshdesk is Freshworks' customer service platform with a prebuilt Freddy AI agent that starts resolving email tickets from day one.

Agentic banking AI for banks and credit unions — voice, digital, and search agents on one governed knowledge layer

Re:amaze is a unified helpdesk and live-chat platform built for eCommerce, pairing a shared inbox with a trainable AI Agent.

Live chat software with an AI agent that answers customers and tracks revenue from every conversation.

Conduit AI runs AI chat and voice agents for hotel and short-term rental guest messaging, portals, and back-office operations.

Intercom pairs Fin, its customer-service AI agent, with a shared-inbox helpdesk so humans and AI work one customer record.

AI-native guest management platform for hotels — contactless arrivals, omnichannel guest messaging, AI voice and webchat, and revenue-driving upsells.

White-label AI chat and voice agents that agencies build, rebrand, and resell as their own product.

Open-source self-hosted customer service suite with AI live chat, ticketing, and call center in one deployment.

Official WhatsApp Business API platform with AI chatbots, mass campaigns, and native HubSpot/Salesforce sync for LATAM-focused teams.

LiveAgent is an AI-powered help desk that combines live chat, ticketing, a call center, and social messaging in one inbox.

Typewise is an AI customer experience platform where AI agents resolve support tickets end to end, set up in plain language with Nova.

1mind AI chat agents from Drift turn anonymous website visitors into Salesloft pipeline.

Fin is an AI customer agent that resolves 76% of service, sales, and ecommerce conversations at $0.99 per outcome.

Lyro AI Agent is Tidio's pay-per-conversation AI customer service agent that answers only from your knowledge base and guidances.

Customerly's Aura AI agent resolves support tickets end to end — refunds, churn recovery, lead qualification — not just replies.