Typewise

Typewise is an AI Agent Platform for customer service that automates support workflows through intelligent multi-agent orchestration. The product handles ticket resolution, knowledge retrieval, and system actions across CRM / ERP / billing / ITSM with explicit hybrid intelligence — AI escalates to humans when confidence drops or policy requires it. Natural-language workflow definition lets non-technical teams build automation in plain English without coding. Omnichannel delivery covers email, chat, WhatsApp, social, voice, and ChatGPT / Claude integration; multilingual support handles any language in / out; automated evaluations + simulation validate changes before live deployment to prevent regressions; the Knowledge & Actions Hub reads / writes across CRM, ERP, billing, ITSM, and 200+ native integrations plus 6,000+ Model Context Protocol (MCP) connectors. Pricing is success-based at $1 per resolution — no traditional monthly tiers. Typewise positions against Decagon (similar AI customer-service agent platform), Sierra (Bret Taylor's AI agent company), Ada (CS automation incumbent), Intercom Fin (in-product AI), and Forethought (CS automation specialist). Note: Typewise pivoted from earlier "AI typing assistant" positioning into enterprise CS agent automation in 2024–2025.