Basjoo is live · free · last verified 23 Oct 2026 · viability monitor
Basjoo
Self-hosted, MIT-licensed AI customer support combining a RAG knowledge base, multi-model agents, and an embeddable chat widget.
Basjoo is the right call if you want your AI support stack under your own roof and are willing to run it. The three things that justify the effort are the RAG knowledge base (URL crawl plus PDF/TXT/CSV/Markdown/DOCX upload), the vector search layer you can point at either Qdrant or pgvector, and provider-agnostic agent routing across OpenAI, DeepSeek, Anthropic, Gemini, Jina, and SiliconFlow. The MIT license and the FastAPI/Next.js/Qdrant architecture mean you can modify and extend it. The trade-off is operational: you supply hosting, model keys, origin config, and knowledge ingestion. For a managed, no-code alternative, look at Intercom or Zendesk AI; for teams already running Docker,
Verdict generatedVerified 7d ago · liveness 55/100 · cite: rightaichoice.com/tools/basjoo
- Product teams wanting self-hosted AI support with full data control
- Developers needing a customizable chat agent with multi-model flexibility
- Operations teams managing a controlled knowledge base and user sessions
- Privacy-conscious organizations avoiding third-party SaaS for support
- Non-technical teams looking for a fully managed, turnkey solution
- Teams requiring built-in CRM, ticketing, or advanced analytics
- Teams that cannot run and maintain Docker infrastructure
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Skip Basjoo if nobody on your team will own a Docker-hosted stack and you want a support tool you configure in an afternoon rather than deploy and maintain.
Basjoo itself is free under MIT, but every answer costs money at your LLM provider, so high chat volume turns into an ongoing API bill you manage separately.
Basjoo is free to self-host under an MIT license, so the cost comparison is not license versus license but infrastructure plus LLM API spend versus a per-seat managed support subscription. For a small technical team already running Docker and Postgres, that usually comes out well below per-seat seat pricing at Intercom or Zendesk AI. For a team without in-house DevOps, the engineering time to host and maintain the stack can exceed a managed plan.
In short
Basjoo — Self-hosted, MIT-licensed AI customer support combining a RAG knowledge base, multi-model agents, and an embeddable chat widget. Best for Product teams wanting self-hosted AI support with full data control, Developers needing a customizable chat agent with multi-model flexibility, Operations teams managing a controlled knowledge base and user sessions. Free to use.
What is Basjoo?
Basjoo — Self-hosted, MIT-licensed AI customer support combining a RAG knowledge base, multi-model agents, and an embeddable chat widget. Best for Product teams wanting self-hosted AI support with full data control, Developers needing a customizable chat agent with multi-model flexibility, Operations teams managing a controlled knowledge base and user sessions. Free to use.
Basjoo is an open-source, self-hosted AI customer support platform. You ingest your website, docs, and files (PDF, TXT, CSV, Markdown, DOCX) into a RAG knowledge base, build a semantic search index on Qdrant or pgvector, and let a multi-model agent answer customer questions through an embeddable multilingual chat widget. The agent can route to OpenAI, DeepSeek, Anthropic, Gemini, Jina, or SiliconFlow, and answers stream in real time via SSE. The stack is FastAPI, Next.js 14, React 18, Redis, nginx, and SQLite or PostgreSQL, deployed via Docker Compose. No GPU is required because inference runs through external LLM APIs. An admin console manages knowledge, sessions, users, and site config, with role-based access control (super admin, admin, agent), SSRF protection, and widget origin whitelisting. It is MIT licensed, so you can read, modify, and self-host the code. It suits developers and product teams who want full control over their support pipeline and are comfortable running Docker and managing infrastructure; teams wanting a fully managed, no-code help desk will find it heavy to operate.
Key features
- RAG knowledge base from URL crawling and PDF, TXT, CSV, Markdown, DOCX uploads
- Multi-model agent routing to OpenAI, DeepSeek, Anthropic, Gemini, Jina, SiliconFlow
- Embeddable multilingual chat widget with session persistence
- SSE streaming responses
- Vector search via Qdrant or pgvector
- Admin console for knowledge, sessions, users, and site configuration
- Role-based access control (super admin, admin, agent)
- SSRF protection and widget origin whitelisting
- Docker Compose deployment (FastAPI, Next.js, Redis, nginx)
- Self-hosted with no GPU required (inference via external APIs)
- SQLite or PostgreSQL database support
- MIT open-source license
- One-line install script deployment
Our long-form take written Jul 26, 2026 is more than 90 days old, so it is being re-reviewed against current data and is not shown.
Models under the hood
as of 2026-10-25
Limitations
- Basjoo is self-hosted and deploys via Docker, so your team handles hosting, upgrades, and ongoing maintenance.
- It requires no GPU because inference runs through external LLM API providers, which means response quality and availability depend on those providers and you pay their usage costs on top of your own infrastructure.
- It is a full support system spanning a widget, FastAPI backend, knowledge base, vector search, Redis sessions, and an admin console, so getting to first answer involves configuring model keys, site origins, and knowledge sources.
- There is no built-in CRM, ticketing, or advanced analytics, and no native mobile or desktop app.
as of 2026-10-03
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Is Basjoo still active?
Basjoo is live · free · last verified 23 Oct 2026 · viability monitor.
Viability score
How well maintained and how widely used is Basjoo? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →What do users say about Basjoo?
How we verified this
Every listed fact about Basjoo— pricing, features, links, status — is re-read from the vendor's own pages by our verification pipeline and each change is logged with a date; the last pass ran on 23 Oct 2026. Pages mix model-assisted synthesis with human review; see how we verify.
Verification history
We have re-verified Basjoo 11 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — changed SSL certificate
- — changed our verdict, features, hidden costs, use cases, integrations, limitations, switching in, switching out, who should skip it, pricing tiers, pricing fit, setup time, summary, description, platforms
- — changed who should skip it, pricing fit, hidden costs, features, switching out, setup time, switching in
- — changed SSL certificate
- — changed limitations, pricing page
Showing the 5 most recent of 11 verification passes.
Free to cite with attribution — this page re-verifies continuously.
How much does Basjoo cost in 2026?
Basjoo: Free to use. Pricing last verified 23 Oct 2026.
Plans compared
Every published Basjoo tier, its price as the vendor publishes it, who it fits, and what it adds over the tier below. The 12-month cost projection follows.
| Plan | Price | Billing | Who it's for |
|---|---|---|---|
| Open Source (Self-Hosted) | Free | — | Technical product teams and developers who will run their own Docker stack and want no license fee.Adds: The only published plan: MIT-licensed software at no cost, with your spend going to hosting and external LLM API usage. |
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Where the pricing makes sense
The company stage and team size where Basjoo's pricing actually pencils out — and where peers do it cheaper.
Basjoo is free to self-host under an MIT license, so the cost comparison is not license versus license but infrastructure plus LLM API spend versus a per-seat managed support subscription. For a small technical team already running Docker and Postgres, that usually comes out well below per-seat seat pricing at Intercom or Zendesk AI. For a team without in-house DevOps, the engineering time to host and maintain the stack can exceed a managed plan.
Has Basjoo's pricing changed?
No plan price for Basjoo has moved since we began logging in Aug 2026; the pricing page is re-read on every verification pass.
Who should pick Basjoo?
Pick Basjoo if you are Product teams wanting self-hosted AI support with full data control, Developers needing a customizable chat agent with multi-model flexibility, Operations teams managing a controlled knowledge base and user sessions, Privacy-conscious organizations avoiding third-party SaaS for support.
Look elsewhere if you are Non-technical teams looking for a fully managed, turnkey solution, Teams requiring built-in CRM, ticketing, or advanced analytics, Teams that cannot run and maintain Docker infrastructure, Those expecting pre-trained AI models running locally on GPU.
Skip it if Skip Basjoo if nobody on your team will own a Docker-hosted stack and you want a support tool you configure in an afternoon rather than deploy and maintain.
GeneratedReal-world workflow fit
Concrete scenarios for the personas Basjoo actually fits — and what changes day-one when you adopt it.
Run the one-line install script, point Basjoo at the product docs site and a folder of PDF FAQs, add an OpenAI and an Anthropic key, then build the pgvector index inside the existing Postgres instance.
Outcome: A working self-hosted support widget answering documentation questions on the marketing site within a day, with no per-seat SaaS bill.
Use the admin console to review incoming sessions, add new knowledge sources as the product changes, and assign agent-role accounts to the human support staff.
Outcome: A controlled knowledge base and a documented audit trail of what the AI told customers, with role separation between admins and agents.
Whitelist the production domains for the widget, rely on SSRF protection for URL ingestion, and route all inference through a single approved LLM provider.
Outcome: A public-facing chat widget whose data flow and answer generation stay inside a stack the team controls and can inspect.
Use cases
- Deploy a self-hosted AI help desk for your SaaS product with full data control.
- Ingest product documentation and FAQs into a chatbot that answers 24/7.
- Serve multilingual customer support through the widget while choosing your own LLM provider.
- Audit and control AI responses for compliance in regulated industries.
- Swap LLM providers without changing your support front end.
- Embed a support widget on a public site with origin whitelisting and SSRF protection.
Setup time & first value
How long it actually takes to get something useful out of Basjoo — broken out by persona, not the marketing-page minute.
A developer comfortable with Docker can run the install script and have the backend, widget, and admin console up in well under an hour; expect half a day to a day for the first production-ready widget once model keys, site origins, and knowledge sources are configured. Non-technical teams should budget considerably more, since hosting and Postgres or Qdrant setup land on them.
Switching to or from Basjoo
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Intercom: export your help center articles, ingest them as URLs or Markdown into the Basjoo knowledge base, and embed the widget on the same pages.
- →From Zendesk AI: move guide content into the RAG knowledge base and recreate agent-role accounts in the admin console.
- →From a scripted FAQ bot: replace the rules with URL crawl plus document upload, then drop in the Basjoo widget snippet.
- ↗To Intercom: export your knowledge base files and rebuild articles in the help center, then replace the Basjoo widget snippet.
- ↗To Zendesk AI: move ingested documents into the Zendesk guide and recreate routing in Zendesk's agent configuration.
- ↗To a managed AI support tool: take your source PDFs and Markdown files with you and re-ingest them in the new platform's knowledge base.
Integrations
Resources & guides
Tutorials & Learning
YouTube returned 6 videos for “Basjoo”, and we withheld 6: 6 could not be judged, because “Basjoo” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about Basjoo.
Official links
What are the best Basjoo alternatives?
The closest alternatives to Basjoo we list are Zendesk, Intercom and Chaport. Ranked by direct product-type match, not category overlap.
| Alternative | Pricing | Starts at | Last verified |
|---|---|---|---|
| Zendesk | Paid | Pricing not published | — |
| Intercom | Freemium | Pricing not published | — |
| Chaport | Freemium | Pricing not published | — |
Alternatives to Basjoo
View all
Tools that pair well with Basjoo
Common stack mates teams adopt alongside Basjoo, with the specific reason each pairing earns its keep.
Zendesk
AI customer service platform with autonomous AI agents on messaging, email, voice, and social, built on the Resolution Platform.
Intercom
Intercom is a helpdesk with Fin, a natively integrated AI agent that resolves customer conversations and hands off to your reps.
Chaport
Customer messaging software combining website live chat, email and social channels, rule-based chatbots, and a self-service knowledge base in one dashboard
Basjoo vs its closest rival
Basjoo's closest head-to-head is with B Rokratt — Choose Basjoo if you need a self-hosted, customizable AI support agent with full data control and multi-model flexibility for your product. Choose Bürokratt if you are an Estonian resident or e-resident seeking natural-language access to government services. These tools serve entirely different purposes and locations. Verdict generated
Head-to-head comparisons
Basjoo vs B Rokratt
Choose Basjoo if you need a self-hosted, customizable AI support agent with full data control and multi-model flexibility for your product. Choose Bürokratt if you are an Estonian resident or e-resident seeking natural-language access to government services. These tools serve entirely different purposes and locations.
GeneratedBasjoo vs Presto Voice
Basjoo is a free, open-source self-hosted option for developers wanting full control over a custom chatbot, while Presto Voice is a dedicated enterprise voice AI solution for QSR drive-thrus. Choose Basjoo if you need a customizable, data-private chatbot; choose Presto if you run a multi-location drive-thru chain and want proven revenue lift from voice upselling.
GeneratedBasjoo vs Truleo
Truleo and Basjoo serve entirely different domains—law enforcement intelligence vs. self-hosted customer support—so the choice reduces to your use case. If you run a police agency needing automated case leads from RMS, jail calls, and body cameras, Truleo's purpose-built features (e.g., report writing from 40 min to 7 min, real-time BOLO alerts) justify its paid per-user cost. For product teams wanting a customizable, privacy-first support chatbot with RAG, Basjoo's free open-source model offers unmatched control and multi-model flexibility—ideal for developers but not for non-technical users.
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