Hiver vs Presto Voice

Side-by-side comparison of features, pricing, and ratings

Analysis reviewed Live tool data as of 2026-10-18
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At a glance

DimensionHiverPresto Voice
Best ForCustomer support teams using GmailQSR drive-thru chains
Pricing ModelFreemium + paid AI featuresContact for pricing (enterprise)
Core AI FeatureAutonomous ticket resolution and AI copilotDrive-thru voice ordering with upselling
Key IntegrationGmail, Microsoft 365, SlackPOS and headset systems
Notable Customer10,000+ support teamsDairy Queen (new, 2026)
Latest NewsNo recent newsDairy Queen partnership (Apr 2026)

Choose Presto Voice if you run a QSR chain with drive-thrus and want automated ordering and upselling—its proven 95% non-intervention rate and new Dairy Queen deal show strong traction. Choose Hiver if you need an AI-native helpdesk that lives inside your existing email or omnichannel stack, with autonomous resolution and copilot features, especially for support, finance, or IT teams already using Gmail.

Try HiverTry Presto Voice
Hiver
Hiver

Hiver is an agentic customer service platform that unifies email, chat, Slack, voice and SMS into one shared queue.

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Presto Voice
Presto Voice

Presto Voice is drive-thru voice AI that takes QSR orders and upsells every car at the speaker post.

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Pricing
Freemium
Contact Sales
Plans
$0/mo
$25/user/mo (annual; $35 monthly)
$55/user/mo (annual; $65 monthly)
$85/user/mo (annual; $95 monthly)
—
Popularity
5 views
7.5k views
Skill Level
Intermediate
Intermediate
API Available
Platforms
WebMobilePluginAPI
API
Categories
💬 Customer Support
🍽️ Restaurant & Hospitality☎️ Voice AI Agents & Phone Automation
Features
AI Agents resolve multi-step, cross-system requests end to end
Skills: step-by-step Agent Operating Procedures written in plain language
AI Agents act in systems without APIs via browser operation
AI Copilot investigates issues, finds answers and drafts replies
AI Knowledge Builder detects missing docs and recommends content updates
AI QA automatically scores response quality and flags coaching gaps
AI Insights: chat with your support data to spot themes and quality gaps
Customer Intelligence tracks sentiment, account health and churn signals
Unified omnichannel queue across email, live chat, Slack, voice, SMS, WhatsApp and socials
Shared Inbox with collision detection and unified conversation history
Ticketing with ownership, SLAs and approvals
Slack channel management with conversations handled inside Hiver
Cross-team collaboration via internal notes and linked Jira or Linear issues
Rule-based automation for routing, triage, SLA alerts and cross-tool updates
Voice add-on for inbound and outbound calls alongside other channels
Automated drive-thru order taking via voice AI at the speaker post
Continuous upselling of add-ons and specials to raise average order value
Runs a spectrum of Voice AI approaches rather than a single model
Vendor-published up to 95% non-intervention rate on drive-thru orders
Vendor-published up to 88% upsell offer rate
Vendor-published up to 6% monthly incremental revenue increase
24/7 drive-thru ordering availability
Installation at scale without disrupting live drive-thru lanes
POS and headset provider integration handled by Presto
Available through the Toast Partner Ecosystem (Sept. 21, 2026)
Managed deployment with ongoing vendor support
ROI reporting across non-intervention, upsell, and revenue lift
Nationwide rollout experience at Wienerschnitzel, Taco John's, and Dairy Queen
15+ years of restaurant drive-thru automation experience since 2008
$10M raise (Sept. 28, 2026) funding Voice AI deployments
Integrations
Google Workspace
Microsoft 365
Slack
Salesforce
Shopify
Jira
Linear
NetSuite
Confluence
Notion
HubSpot
Asana
Stripe
Google Sheets
Toast

What real users say: Hiver vs Presto Voice

Not marketing copy and not our opinion — a structured sweep of public discussion (reviews, forums, communities and video comments), showing what people praise and what they complain about for each tool.

Hiver

46 mentions across 5 sources · 19% positive — critical (averaged across 5 sources)

Hacker News, Product Hunt, App Store, Bluesky, Lemmy

What users praise

  • • Gmail-native shared inbox works well for teams according to positive reviews.
  • • Labels and shared inboxes enhance collaborative email management.
  • • Product Hunt launch received some positive interest for making Gmail more powerful.
  • • iPhone notifications and basic Hiver features work decently on mobile.

What frustrates them

  • • Critical bug sends emails from wrong address, unfixed for over a year.
  • • Mobile app missing archive, move, trash for main Gmail inbox.
  • • Notes feature silently fails, losing important data without warning.
  • • Assignment and sign-in broken in recent versions.

Researched Jul 3, 2026

Presto Voice

37 mentions across 3 sources · 32% positive — critical (weighted across 3 sources)

YouTube, App Store, Lemmy

What users praise

  • • Handles POS and headset integration itself, so voice AI goes live in an active lane without pausing service
  • • Built specifically for multi-location QSR franchise groups, not single shops or dine-in concepts
  • • Continuous upselling of add-ons and specials on every transaction targets average-order-value lift
  • • 24/7 drive-thru ordering availability removes the labor constraint of shift coverage at the speaker post

What frustrates them

  • • Almost no independent, on-topic community reviews — the dataset is dominated by unrelated same-name products
  • • Vendor-published KPIs (95% non-intervention, 88% upsell, 6% lift) lack third-party verification
  • • Won't hand over the model to tune, which blocks teams that want to own and iterate on the voice stack
  • • Only Toast is documented as a named POS integration in the available data

Researched Oct 14, 2026

Who should pick which

  • QSR chain owner (50+ drive-thru locations)
    Pick: Presto Voice

    Presto Voice is built for drive-thru automation with proven upselling ROI and ease of multi-location deployment, as shown by new partnership with Dairy Queen.

  • Customer support manager at a mid-size company using Gmail
    Pick: Hiver

    Hiver in Gmail integrates directly into Gmail, providing shared inboxes, AI copilot, and ticket management without switching tools. Free tier available.

  • ITSM team leader handling internal requests
    Pick: Hiver

    Hiver's AI Agents can autonomously triage and resolve IT tickets by connecting to ERP and project management systems, reducing manual work.

  • Franchise operator of a single drive-thru location
    Pick: Presto Voice

    Even single locations can benefit from Presto Voice's up to 95% non-intervention rate and revenue lift, though pricing may require negotiation.

  • Finance team managing shared billing inbox
    Pick: Hiver

    Hiver's shared inboxes with collision detection and automation are ideal for finance workflows, and AI can extract data from invoices and emails.

Frequently Asked Questions

Hiver vs Presto Voice: which should you choose?

Choose Presto Voice if you run a QSR chain with drive-thrus and want automated ordering and upselling—its proven 95% non-intervention rate and new Dairy Queen deal show strong traction. Choose Hiver if you need an AI-native helpdesk that lives inside your existing email or omnichannel stack, with autonomous resolution and copilot features, especially for support, finance, or IT teams already using Gmail.

Can Presto Voice work for a single location?

Yes, but pricing is contact-based and likely optimized for chains; single locations may find it costly.

Does Hiver support voice calls?

Yes, Hiver Omni includes voice, along with email, live chat, and Slack.

Which tool has better AI autonomy?

Hiver's AI Agents can resolve tickets end-to-end by taking actions across systems; Presto's AI focuses on drive-thru ordering and upselling.

Are there free trials?

Hiver has a free shared inbox tier; Presto requires contacting sales for a demo.

Can Presto Voice integrate with any POS?

It integrates with major POS and headset systems; specific brands are not listed but include common QSR systems.

Does Hiver work without Gmail?

Hiver Omni works as a standalone omnichannel platform, but the Gmail-native product requires Gmail.

What is the latest news for Presto Voice?

In April 2026, Dairy Queen partnered with Presto for drive-thru voice AI.

Is there any news for Hiver?

No recent news captured.

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Explore each tool further

Hiver
View Hiver reviewHiver alternatives
Presto Voice
View Presto Voice reviewPresto Voice alternatives

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Last reviewed: July 2, 2026