Hiver vs Presto Voice

Side-by-side comparison of features, pricing, and ratings

Analysis reviewed Live tool data as of 2026-09-01
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At a glance

DimensionHiverPresto Voice
Best ForCustomer support teams using GmailQSR drive-thru chains
Pricing ModelFreemium + paid AI featuresContact for pricing (enterprise)
Core AI FeatureAutonomous ticket resolution and AI copilotDrive-thru voice ordering with upselling
Key IntegrationGmail, Microsoft 365, SlackPOS and headset systems
Notable Customer10,000+ support teamsDairy Queen (new, 2026)
Latest NewsNo recent newsDairy Queen partnership (Apr 2026)

Choose Presto Voice if you run a QSR chain with drive-thrus and want automated ordering and upselling—its proven 95% non-intervention rate and new Dairy Queen deal show strong traction. Choose Hiver if you need an AI-native helpdesk that lives inside your existing email or omnichannel stack, with autonomous resolution and copilot features, especially for support, finance, or IT teams already using Gmail.

Try HiverTry Presto Voice
Hiver
Hiver

Agentic omnichannel customer service platform with AI Agents, email, chat, Slack, and voice

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Presto Voice
Presto Voice

Managed drive-thru voice AI for large QSR chains, boosting orders and cutting labor.

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Pricing
Freemium
Contact Sales
Plans
$0/mo
$25/user/month (annual) or $35/user/month (monthly)
$55/user/month (annual) or $65/user/month (monthly)
$85/user/month (annual) or $95/user/month (monthly)
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Popularity
1 views
7.5k views
Skill Level
Intermediate
Intermediate
API Available
Platforms
WebMobilePluginAPI
API
Categories
💬 Customer Support
🍽️ Restaurant & Hospitality☎️ Voice AI Agents & Phone Automation
Features
Agentic AI that executes multi-step procedures across systems
AI Copilot that drafts replies and suggests next steps
AI QA for automatic response quality scoring
AI Insights for chatting with support data
AI Help Center that auto-generates articles from resolved tickets
Omnichannel inbox: email, chat, Slack, voice, SMS, WhatsApp, social
Shared inboxes with collision detection
Ticketing with SLAs and approvals
Customer portal for self-service
Live chat
Rule-based automation for routing and triage
Voice and SMS support (add-on)
Mobile app for iOS and Android
API access for custom integrations
Cross-team collaboration with internal notes and Slack threads
Automated drive-thru order taking via voice AI
Spectrum of Voice AI models for multi-brand adaptation
Upselling engine for add-ons and specials
Up to 95% non-intervention rate on orders
Up to 88% upsell offer acceptance rate
Up to 6% monthly incremental revenue increase
24/7 drive-thru availability
Installation at scale with minimal disruption
Integration with major POS and headset providers
Measurable ROI metrics (non-intervention, upsell, revenue lift)
Managed deployment and ongoing support
Optimizes staff efficiency and order accuracy
National rollout experience (Taco John's, Wienerschnitzel, Dairy Queen)
15+ years restaurant industry experience
Integrations
Google Workspace
Microsoft 365
Slack
Salesforce
Shopify
Jira
Linear
NetSuite
Confluence
Notion
HubSpot
Asana
MCP

What real users say: Hiver vs Presto Voice

Not marketing copy and not our opinion — a structured sweep of public discussion (reviews, forums, communities and video comments), showing what people praise and what they complain about for each tool.

Hiver

46 mentions across 5 sources · 19% positive — critical

Hacker News, Product Hunt, App Store, Bluesky, Lemmy

What users praise

  • • Gmail-native shared inbox works well for teams according to positive reviews.
  • • Labels and shared inboxes enhance collaborative email management.
  • • Product Hunt launch received some positive interest for making Gmail more powerful.
  • • iPhone notifications and basic Hiver features work decently on mobile.

What frustrates them

  • • Critical bug sends emails from wrong address, unfixed for over a year.
  • • Mobile app missing archive, move, trash for main Gmail inbox.
  • • Notes feature silently fails, losing important data without warning.
  • • Assignment and sign-in broken in recent versions.

Researched Jul 3, 2026

Presto Voice

37 mentions across 3 sources · 26% positive — critical

YouTube, App Store, Lemmy

What users praise

  • • Vendor claims up to 95% non-intervention on drive-thru orders, saving labor costs.
  • • Claims an upselling engine with 88% offer acceptance and 6% revenue lift.
  • • Runs a spectrum of Voice AI models to adapt to different menus and speech patterns.
  • • Has 15+ years of restaurant-industry experience and national rollout references.

What frustrates them

  • • No independent user reviews or community validation of the vendor's claims.
  • • Brand name 'Presto' is confused with unrelated products like canners and transit cards.
  • • App Store reviews for a similarly named app cite glitches, autoload failures, and connection errors.
  • • Tourists report being locked out of the related Presto transit app without a Canadian address.

Researched Aug 26, 2026

Who should pick which

  • QSR chain owner (50+ drive-thru locations)
    Pick: Presto Voice

    Presto Voice is built for drive-thru automation with proven upselling ROI and ease of multi-location deployment, as shown by new partnership with Dairy Queen.

  • Customer support manager at a mid-size company using Gmail
    Pick: Hiver

    Hiver in Gmail integrates directly into Gmail, providing shared inboxes, AI copilot, and ticket management without switching tools. Free tier available.

  • ITSM team leader handling internal requests
    Pick: Hiver

    Hiver's AI Agents can autonomously triage and resolve IT tickets by connecting to ERP and project management systems, reducing manual work.

  • Franchise operator of a single drive-thru location
    Pick: Presto Voice

    Even single locations can benefit from Presto Voice's up to 95% non-intervention rate and revenue lift, though pricing may require negotiation.

  • Finance team managing shared billing inbox
    Pick: Hiver

    Hiver's shared inboxes with collision detection and automation are ideal for finance workflows, and AI can extract data from invoices and emails.

Frequently Asked Questions

Hiver vs Presto Voice: which should you choose?

Choose Presto Voice if you run a QSR chain with drive-thrus and want automated ordering and upselling—its proven 95% non-intervention rate and new Dairy Queen deal show strong traction. Choose Hiver if you need an AI-native helpdesk that lives inside your existing email or omnichannel stack, with autonomous resolution and copilot features, especially for support, finance, or IT teams already using Gmail.

Can Presto Voice work for a single location?

Yes, but pricing is contact-based and likely optimized for chains; single locations may find it costly.

Does Hiver support voice calls?

Yes, Hiver Omni includes voice, along with email, live chat, and Slack.

Which tool has better AI autonomy?

Hiver's AI Agents can resolve tickets end-to-end by taking actions across systems; Presto's AI focuses on drive-thru ordering and upselling.

Are there free trials?

Hiver has a free shared inbox tier; Presto requires contacting sales for a demo.

Can Presto Voice integrate with any POS?

It integrates with major POS and headset systems; specific brands are not listed but include common QSR systems.

Does Hiver work without Gmail?

Hiver Omni works as a standalone omnichannel platform, but the Gmail-native product requires Gmail.

What is the latest news for Presto Voice?

In April 2026, Dairy Queen partnered with Presto for drive-thru voice AI.

Is there any news for Hiver?

No recent news captured.

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Explore each tool further

Hiver
View Hiver reviewHiver alternatives
Presto Voice
View Presto Voice reviewPresto Voice alternatives

Browse these categories

Best AI Customer Support toolsBest AI Restaurant & Hospitality toolsBest AI Voice AI Agents & Phone Automation tools
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Last reviewed: July 2, 2026