LiveChat
PaidLive chat software with AI copilot and chatbot automation.
By Tanmay Verma, Founder · Last verified 03 Jul 2026
5.1k views
Added 4/3/2026
77/100Safe BetIn short
LiveChat — Live chat software with AI copilot and chatbot automation. Best for E-commerce stores wanting to increase sales via live chat and product recommendations, Customer support teams needing AI agent assistance and quick setup, Businesses wanting chatbot automation for common questions. Plans from $19/mo.
Is LiveChat actually worth it?
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Editorial Verdict
Best for
E-commerce stores wanting to increase sales via live chat and product recommendationsCustomer support teams needing AI agent assistance and quick setupBusinesses wanting chatbot automation for common questionsCompanies requiring Shopify, WordPress, or Mailchimp integrationSmall to medium businesses looking for an easy-to-deploy live chat tool
Not ideal for
Enterprise teams needing advanced ticketing or workflow automationBudget-conscious startups wanting transparent free tierUsers seeking a free live chat solution with full featuresTeams requiring native voice or video supportLarge support teams needing unlimited agent pricing
LiveChat delivers solid AI-assisted live chat with Copilot and ChatBot, but pricing per agent can add up. Best for SMBs that want quick setup and strong ecommerce integrations. Not ideal for budget teams or those needing free tier.
Skip LiveChat if Skip LiveChat if you need a free forever plan or advanced enterprise ticketing and workflow automation.
Compare with: LiveChat vs Wonderchat, LiveChat vs Treble.ai, LiveChat vs LiveAgent
Last verified: July 2026
What's new in LiveChat
Checked 4 days agoAcross the latest 3 updates: 3 news mentions.
NewsBlog·Feb 20Newest
11 Reasons Why Customers Don’t Trust Your Online Business [And What You Can Do To Fix It]
Article discussing customer trust factors for online businesses.
NewsBlog·Feb 13
10+ Best Typing Speed Tests for 2026
List of typing speed tests for 2026.
NewsBlog·Jan 9
Best Shopify Apps to Build an Online Store: 10 Essential Apps for Scalability in 2026
Recommendations for Shopify apps to scale online stores.
Viability Score
77/100
Safe BetHow likely is LiveChat to still be operational in 12 months? Based on 4 signals — momentum (how recently it shipped), wrapper dependency, revenue model, and web presence.
momentum
55
funding runway
80
website health
90
wrapper dependency
100
Last calculated: July 2026
How we score →Key Features
- AI Copilot: text enhancement, tag suggestions, chat summaries
- ChatBot integration for automated responses
- Revenue counter in inbox (LiveChat 2.0)
- Pre-set messages and proactive chat triggers
- Product recommendations in chat
- Real-time customer info display
- Multi-channel: WhatsApp, Facebook, SMS, Apple Messages
- 200+ app integrations (Shopify, WordPress, Mailchimp)
- Analytics and reporting dashboards
- Work scheduler and staffing prediction
- Canned responses and macros
- Chat history (60 days Starter, unlimited Team/ Business)
- 14-day free trial, no credit card required
- Mobile apps for iOS and Android
- Customizable chat widget
About LiveChat
PaidBeginner-friendlyAPI availableWeb · Desktop · Mobile · API
LiveChat is AI-powered live chat software that helps businesses boost online sales and automate customer service. Trusted by 35,000+ companies including Sephora and Luxury Estates International, it combines real-time chat with AI-driven Copilot features like text enhancement, tag suggestions, and chat summaries, plus chatbot automation via ChatBot. The platform integrates with 200+ tools such as Shopify, WordPress, and Mailchimp, and offers multi-channel support through WhatsApp, Facebook Messenger, and SMS. LiveChat's new 2.0 inbox includes a revenue counter for both human and AI agents. The platform provides a 14-day free trial without credit card. Compared to alternatives, LiveChat prioritizes ease of setup, AI agent assistance, and a wide integration ecosystem, making it ideal for ecommerce, software, education, and finance industries.
Behind the Verdict
LiveChat has evolved from a simple chat widget into a full-featured customer service platform with AI Copilot and chatbot automation. For ecommerce stores using Shopify or WooCommerce, the product recommendations and proactive chat are real sales drivers. The revenue counter in the 2.0 inbox is novel — you see exactly how much money each chat brings in. However, the per-agent pricing is steep for larger teams, and the lower tiers limit historical data. Compared to Intercom, LiveChat is easier to set up but less flexible for complex workflows. We'd recommend it for small to mid-size businesses wanting to improve conversion rates without heavy IT involvement. Where it bites: the 'free trial' is time-limited, not feature-limited — you still need a credit card after 14 days. If you need advanced ticketing or omnichannel routing, look at Zendesk or Freshdesk instead. Overall, it's a solid pick for sales-focused live chat with AI boosts.
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Real-world workflow fit
Concrete scenarios for the personas LiveChat actually fits — and what changes day-one when you adopt it.
E-commerce store owner
You install LiveChat's Shopify integration, set up pre-set messages to greet visitors looking at specific products, and use product recommendations to upsell. Copilot suggests chat summaries for follow-ups.
Outcome: 25% increase in average order value and faster response times, driving more sales within the first week.
Customer support manager
You connect LiveChat with Mailchimp and WhatsApp, enable Copilot for tag suggestions and automated responses, and set up a ChatBot for common FAQs after hours.
Outcome: Support team handles 30% more tickets with reduced agent effort, and customer satisfaction scores improve due to faster resolutions.
Use Cases
- E-commerce stores boosting sales through proactive live chat and product recommendations.
- Support teams managing high-volume inquiries across chat, email, and social channels.
- Sales teams engaging website visitors with targeted messages and chat triggers.
- Companies integrating live chat with CRM and helpdesk tools to streamline workflows.
- Mid-market businesses needing a reliable, customizable chat widget with detailed analytics.
Models Under the Hood
proprietary (Copilot AI)
as of 2026-07-06
Limitations
- AI features are incremental; no native chatbot requires separate ChatBot integration.
- Pricing is per agent and can be expensive for larger teams.
- Advanced reporting and some features require higher-tier plans (Team or Business).
- Starter plan has a 60-day chat history limit.
- No free tier beyond a 14-day trial.
as of 2026-06-24
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Annual total
$228 / agent
Over 12 months, per agent
Effective monthly
$19 / agent
Billed monthly
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published LiveChat tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Starter
$19/agent/mo billed annually
Ideal for
Solo entrepreneur or small business with a single agent wanting basic live chat and AI text features.
What this tier adds
Starting tier; includes Text Intelligence but limits chat history to 60 days and 100 tracked visitors.
Team
$49/agent/mo billed annually
Ideal for
Growing support team of multiple agents needing unlimited chat history, full widget customization, and basic reporting.
What this tier adds
Adds unlimited campaigns, chat history, and basic reporting over Starter; scales to unlimited agents.
Business
$79/agent/mo billed annually
Ideal for
Customer service department handling high-volume chats and requiring advanced scheduling, staffing prediction, and SMS channels.
What this tier adds
Adds work scheduler, staffing prediction, advanced reporting, agent performance tracking, and SMS/Apple Messages.
Enterprise
Contact sales
Integrations
Where the pricing makes sense
The company stage and team size where LiveChat's pricing actually pencils out — and where peers do it cheaper.
LiveChat's pricing starts at $19/agent/mo billed annually (Starter), which is competitive for small businesses. However, the Team plan at $49/agent/mo and Business plan at $79/agent/mo are mid-range compared to Intercom (starts at $39/seat/mo) or Zendesk (starts at $55/agent/mo). For larger teams, costs add up quickly. There is no free tier beyond trial, so budget-conscious startups may prefer alternatives like Tidio or Tawk.to.
Setup time & first value
How long it actually takes to get something useful out of LiveChat — broken out by persona, not the marketing-page minute.
E-commerce store owners can get LiveChat running in under an hour via Shopify or Squarespace plug-ins. Full integration with multiple channels (WhatsApp, Facebook) may take a day. For teams, setting up Copilot and ChatBot requires an additional hour of configuration.
Switching to or from LiveChat
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
Migrating in
- →From Tawk.to: Export chat transcripts via CSV, then import to LiveChat using the built-in import tool.
- →From Zendesk Chat: Use the native migration guide or API to move historical chats and settings.
Migrating out
- ↗To Intercom: Export chat data via LiveChat's API, then use Intercom's import tools for agents and conversations.
- ↗To Tidio: Download chat logs as CSV and manually import into Tidio's system.
Resources & Guides
- Resourcelivechat.com
Help Center
Check out our LiveChat help center - live chat support and help articles for LiveChat users.
- Documentationlivechat.com
Text Platform Docs
Text enables entrepreneurs to build data-intelligent products for customer service apps. Browse the Platform docs to learn about developer tools and APIs.
- Resourcelivechat.com
Business Communication Explained - Success by LiveChat®
We filter out the noise and focus on what works. Follow the best online communication advice, tips, and tricks straight from those who wow their customers every day.
- Resourcelivechat.com
Help Center
Check out our LiveChat help center - live chat support and help articles for LiveChat users.
- Resourcelivechat.com
Help Center
Check out our LiveChat help center - live chat support and help articles for LiveChat users.
Frequently Asked Questions
Tools that pair well with LiveChat
Common stack mates teams adopt alongside LiveChat, with the specific reason each pairing earns its keep.
Alternatives to LiveChat
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