LiveChat
PaidLive chat software with AI-assisted replies and omni-channel messaging for sales and support.
By Tanmay Verma, Founder · Last verified 15 May 2026
5.1k views
Added 4/3/2026
80/100Safe BetLive chat software with AI-assisted replies and omni-channel messaging for sales and support.
By Tanmay Verma, Founder · Last verified 15 May 2026
Affiliate disclosure: We earn a commission when you use our links. Editorial picks are independent. How we choose.
LiveChat is a reliable, mature live chat platform for mid-market businesses and e-commerce teams. AI suggestions (Text Intelligence) are helpful but incremental; this is primarily a human-agent tool. If you need deep AI automation, consider Intercom or Drift. LiveChat excels in high-volume support and sales environments needing customizable chat widgets and strong CRM/e-commerce integrations.
Compare with: LiveChat vs Drift, LiveChat vs Tidio, LiveChat vs Kommunicate
Last verified: May 2026
LiveChat is a solid, established live chat tool that focuses on human agent performance. Its strengths include a highly customizable chat widget, wide channel support, and deep integrations with major CRM and e-commerce platforms. The AI Copilot features (text enhancement, tag suggestions, chat summary) improve agent efficiency but don't replace a separate chatbot. Weaknesses include per-agent pricing that can get expensive for larger teams, a 60-day chat history limit on the Starter plan, and no native chatbot—you'd need to integrate ChatBot separately. Ideal for mid-market companies with dedicated support and sales teams that want a robust, configurable chat solution with proven ROI (e.g., 25% increase in average order value reported by some customers). Not ideal for bootstrapped solo operators or teams needing advanced AI automation out of the box.
Skip LiveChat if Skip LiveChat if you are a solo operator on a tight budget or need a fully automated AI chatbot without integrating a separate product.
How likely is LiveChat to still be operational in 12 months? Based on 6 signals including funding, development activity, and platform risk.
LiveChat is a live chat platform used by over 35,000 businesses. It offers customizable chat widgets, AI-powered reply suggestions (Text Intelligence), ticketing, chat routing, and omni-channel messaging including WhatsApp, Facebook Messenger, SMS, email, and Apple Messages. Designed for sales and support teams, it focuses on human-agent interactions augmented by AI, with over 200 integrations including Shopify, Salesforce, and HubSpot. Deep automation requires the sibling product ChatBot. Pricing starts at $19/agent/month (billed annually).
Concrete scenarios for the personas LiveChat actually fits — and what changes day-one when you adopt it.
A customer asks about shipping times via the chat widget.
Outcome: Agent uses a canned response, views order info via Shopify integration, and quickly resolves the query. Chat is tagged for reporting.
Proactive chat triggers when a visitor spends >30 seconds on the pricing page.
Outcome: Agent receives a pre-written message to engage, introduces a product demo, and captures a lead. Follow-up scheduled via email integration.
High volume of queries from multiple channels (Facebook, WhatsApp, email).
Outcome: All messages appear in LiveChat's unified inbox. Agent uses AI reply suggestions to respond faster. Manager views reports on response times and customer satisfaction.
AI features are incremental; no native chatbot requires separate ChatBot integration. Pricing is per agent and can be expensive for larger teams. Advanced reporting and some features require higher-tier plans (Team or Business). Starter plan has a 60-day chat history limit.
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
For each published LiveChat tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Starter
$20/agent/mo
Ideal for
Small businesses with 1-2 agents who need basic live chat and email support without advanced reporting.
What this tier adds
Starting tier: 60-day chat history, 100 visitor tracking, 1 recurring campaign, basic widget customization.
Team
$41/agent/mo
Ideal for
Growing support teams (3-10 agents) that need unlimited chat history, full widget customization, and basic reporting.
What this tier adds
Adds unlimited chat history, unlimited campaigns, 400 visitor tracking, and full widget customization versus Starter.
Business
$59/agent/mo
Ideal for
Customer service departments (10+ agents) that require work scheduling, staffing predictions, and Apple Messages for Business.
What this tier adds
The company stage and team size where LiveChat's pricing actually pencils out — and where peers do it cheaper.
LiveChat's pricing is competitive for mid-market teams but pricier than alternatives like Crisp or Tidio. Freelancers or very small teams may find $19/agent/mo (Starter) affordable, but feature limitations push you to $49 or $79/agent/mo. For comparison, Intercom starts at $74/agent/mo with more automation; Drift starts at $2,500/mo for full sales features.
How long it actually takes to get something useful out of LiveChat — broken out by persona, not the marketing-page minute.
For a single agent: add a JavaScript snippet to your website and customize the widget in under 30 minutes. For teams: invite agents, configure routing rules, and set up integrations (e.g., Shopify, Salesforce) within a few hours. Advanced customization and workflows may take a day.
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
Pricing, brand, ownership, or deprecation changes worth knowing before you commit. Most-recent first.
Common stack mates teams adopt alongside LiveChat, with the specific reason each pairing earns its keep.
Used LiveChat? Help shape our editorial sentiment research.
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Last calculated: May 2026
How we score →Adds work scheduler, staffing prediction, 1000 visitor tracking, advanced reporting, SMS, and Apple Messages versus Team.
AI chatbot & human handoff platform for customer support automation.