LiveChat
Live chat software with AI agents and a revenue counter that tracks sales per conversation.
If chat needs to prove it earns money, LiveChat's revenue attribution for AI and human agents is the most concrete answer in the SMB chat market — few rivals report attributed sales for an AI agent at all. The $19 Essential tier is genuinely usable for a small store, but the real AI capacity sits on the $79 Growth plan with 10 AI agents and 200 AI resolutions. Teams that need multi-level ticketing and deep workflow branching should look at Zendesk or Intercom instead.
Verified 20m ago · liveness 92/100 · cite: rightaichoice.com/tools/livechat
- E-commerce stores that need chat tied to attributed revenue per conversation
- SMB support teams of 1-10 agents that want chat live in days, not quarters
- Sales teams running proactive campaigns to recover abandoned carts
- Merchants already on Shopify, WordPress, Webflow, or Wix
- Enterprises needing multi-level ticketing and SLA-driven escalations
- Teams whose API-heavy custom builds will blow past the 10,000-call Essential limit
- Support orgs where per-user pricing across dozens of seats gets expensive fast
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Skip LiveChat if you need multi-tier ticketing, SLA routing, and deep workflow automation — that's Zendesk or Intercom territory — or if per-person pricing across a large agent roster will cost more than a flat-rate alternative.
Per-person billing means every new agent adds $19–$79/mo, so a growing support team raises the bill linearly with headcount.
At $19–$79 per person per month billed annually, LiveChat is priced for small and mid-sized teams — roughly $228/yr for one Starter seat up to about $948/yr per Business seat. It undercuts enterprise help desks like Zendesk and Intercom on entry cost, but per-person pricing means a 10-agent Business team runs about $9,480/yr, which is where flat-rate chat tools such as Crisp or Tidio start to look cheaper.
In short
LiveChat — Live chat software with AI agents and a revenue counter that tracks sales per conversation. Best for E-commerce stores that need chat tied to attributed revenue per conversation, SMB support teams of 1-10 agents that want chat live in days, not quarters, Sales teams running proactive campaigns to recover abandoned carts. Plans from $19/user/mo.
What's new in LiveChat
Checked 9 days agoAcross the latest 3 updates: 1 feature update and 2 news mentions.
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What people actually say about LiveChat — is it worth it?
We ran a structured research pass across product reviews, community discussions, and post-purchase forum threads to surface the patterns vendors won't publish themselves. Below: the recurring strengths, the hidden costs people mention most, and the cohort that consistently regrets adopting this tool.
42 mentions across 6 sources (Hacker News, YouTube, Product Hunt, App Store, Stack Overflow, Lemmy) · researched Aug 6, 2026.
Average across the 6 sources that answered — each source counts once, not each post.
- +Plain and practical for sales teams; revenue counter gives clear ROI.
- +Unified inbox handles multi-channel (WhatsApp, Facebook, SMS) well.
- +Deploys quickly—no credit card for 14-day trial; easy setup.
- +AI Copilot speeds replies with text enhancement and chat summaries.
- +200+ integrations including Shopify, WordPress, and Slack.
- −Latest update breaks iPad app; forces portrait, iPhone-sized display.
- −Removed chat notification; core purpose compromised for mobile users.
- −Billing system is broken; subscribing is nearly impossible for some.
- −Customer support is unhelpful, often just bots; no human response.
- −Mobile 'lite' app is unusable; screen shifts when typing.
- • Per-agent pricing means costs multiply quickly with team size
- • AI features may require higher tier; ChatBot is a separate add-on
- • Annual billing required for lower rates; monthly costs more
- • Extra fees for integrations like Salesforce or advanced analytics
Viability Score
How well maintained and how widely used is LiveChat? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →Key Features
- AI Agent answers routine customer questions when your team is busy or offline
- Revenue counter attributes sales to AI and human agent conversations
- AI Copilot generates reply suggestions inside the agent workspace
- Automatic chat and ticket summaries attached to conversations
- AI Agent checks Shopify or WooCommerce order status for 'where's my order?'
- Hand off conversations from AI to a human agent or create a ticket
- Omnichannel inbox covering chat, WhatsApp, Messenger, and tickets
- Real-time visitor tracking with pages viewed and time on page
- Live cart preview showing contents, recent orders, and payment status
- Proactive campaigns triggered by visitor behavior to recover abandoned carts
- Workflow automation for routing chats and tickets across departments
- MCP integration connects AI assistants to retrieve data and generate reports
- Chat API for building custom chat flows
- Reporting on attributed revenue, orders, and conversion rate by agent type
- Mobile and desktop apps for agents
About LiveChat
Text by LiveChat is live chat software that puts an AI agent and human agents in the same inbox, then tracks which conversations actually produced revenue. The pitch is aimed at small and mid-market commerce and support teams: install the widget, watch visitors browse in real time, and let the AI agent answer routine questions while your people close the ones that matter. The AI agent handles recurring queries, checks order status through Shopify or WooCommerce, and hands off to a person or files a ticket when a chat needs follow-up — with the summary attached. On the agent side, AI Copilot contributes reply suggestions, chat and ticket summaries, and AI resolutions you can compare against human performance. Reporting puts attributed revenue, orders, and conversion rates for AI agents and people in one view. Channel and platform coverage is broad enough for most online stores: Shopify, WordPress, Webflow, Wix, plus WhatsApp and Messenger from one inbox. Tickets, a customer data platform, proactive campaigns, MCP access for AI assistants, and a Chat API round out the feature list, with mobile and desktop apps for agents. Pricing starts at $19 per user per month on Essential and $79 per user per month on Growth, billed annually, with an Enterprise tier priced on an annual agreement. This is deliberately lighter than a full help desk — think Tidio and Crisp territory rather than Zendesk or Intercom. Setup speed and the revenue-per-chat reporting are the trade you make against deeper ticketing and workflow automation.
Behind the Verdict
The interesting thing here isn't the chat widget — everyone has one. It's the reporting. LiveChat's pitch is that you can see attributed revenue, orders, and conversion rate split between your AI agent and your human agents in a single report. If you've ever tried to justify chat headcount to a CFO, that's the number you were missing. Pick this when you're an e-commerce or SMB support team that wants chat running in days and you care about the line between conversations and money. The Essential plan at $19 per user per month covers chat, the omnichannel inbox, Shopify selling, ticketing, and a starter AI agent with 10 AI resolutions — enough to test whether AI deflection works for your traffic before you commit budget. Growth at $79 per user per month is where it becomes a real operation: 10 AI agents, 200 AI resolutions, 50 reply suggestions, chat supervision and takeover, unlimited chat history, and team performance reports. Chat supervision matters more than it sounds — reviewing AI conversations before they embarrass you is the difference between a pilot and a deployment. Where it bites: per-user pricing adds up fast past roughly ten seats, and the 10,000 API calls on Essential will feel tight if you're wiring this into anything custom. If you need multi-tier ticketing, SLA-driven escalations, or deeply branched workflow automation, this isn't the tool — Zendesk and Intercom own that ground and charge accordingly. The closest alternatives are Tidio and Crisp for budget-conscious SMBs, and ChatBot.com for pure automation. Worth knowing: ChatBot.com is from the same company, so if your instinct is that chat and bot should be one native product, check how the two bill together before you sign. In practice, teams that measure chat by conversations handled end up
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Real-world workflow fit
Concrete scenarios for the personas LiveChat actually fits — and what changes day-one when you adopt it.
Install the LiveChat widget via the Shopify integration, load pre-set messages for shipping and sizing questions, and switch on proactive triggers for cart pages plus in-chat product recommendations.
Outcome: Chat starts capturing pre-purchase questions within a day, and the revenue counter shows which conversations converted — the pattern behind the vendor's cited 25% average order value lift at Sephora.
Move WhatsApp, Messenger, and website chat into the shared inbox on the Team plan, connect ChatBot.com to deflect routine questions, and use Copilot chat summaries and tag suggestions so agents stop writing notes from scratch.
Outcome: Agents handle more threads per shift, unlimited chat history keeps the full customer record, and the work scheduler and staffing prediction on Business become the next upgrade when volume grows.
Use the LiveChat 2.0 revenue counter to compare conversations closed by human agents against those handled by AI agents, and pull advanced reporting and agent performance data on the Business plan.
Outcome: You can show which channels and which agents — human or AI — produce sales, which is the argument for keeping the chat budget funded.
Use Cases
- E-commerce stores using proactive chat and in-chat product recommendations to raise average order value.
- Support teams consolidating chat, WhatsApp, Messenger, SMS, and Apple Messages into one inbox.
- Sales teams engaging visitors with pre-set messages and targeted chat triggers.
- SMBs automating repetitive questions with ChatBot.com instead of hiring more agents.
- Managers attributing revenue to specific human and AI conversations with the LiveChat 2.0 revenue counter.
- Teams that need chat live on a Shopify or WordPress site within days, not a migration project.
Models Under the Hood
as of 2026-09-15
Limitations
- LiveChat is chat-first, not a help desk.
- Ticketing depth and workflow automation are thinner than Zendesk or Intercom, and automation depends on the separate ChatBot.com product rather than being built into the same engine.
- Every tier is per person billed annually — $19 Starter, $49 Team, $79 Business — so headcount growth raises the bill linearly.
- Visitor tracking is capped at 100 on Starter, 400 on Team, and 1,000 on Business, which pushes busy sites up a tier.
- Starter also limits you to one user, one recurring campaign, and 60-day chat history.
- There is no free plan, only a 14-day trial with no credit card required.
- SMS and Apple Messages for Business are Business-tier features.
as of 2026-09-14
Verification history
We have re-verified LiveChat 19 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-checked, vendor evidence unchanged
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Showing the 6 most recent of 19 verification passes.
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published LiveChat tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Essential
$19 per user/mo billed annually
Growth
$79 per user/mo billed annually
Enterprise
Custom (annual agreement)
Ideal for
Multi-market organizations that need customization and hands-on vendor support.
What this tier adds
Quote-based top tier adding dedicated sales support, personalized onboarding, and customization to individual needs.
Where the pricing makes sense
The company stage and team size where LiveChat's pricing actually pencils out — and where peers do it cheaper.
At $19–$79 per person per month billed annually, LiveChat is priced for small and mid-sized teams — roughly $228/yr for one Starter seat up to about $948/yr per Business seat. It undercuts enterprise help desks like Zendesk and Intercom on entry cost, but per-person pricing means a 10-agent Business team runs about $9,480/yr, which is where flat-rate chat tools such as Crisp or Tidio start to look cheaper.
Setup time & first value
How long it actually takes to get something useful out of LiveChat — broken out by persona, not the marketing-page minute.
An SMB can usually have the widget live in under an hour: create the account, paste the tracking snippet or use the Shopify/WordPress integration, and set pre-set messages. A full Team-plan rollout with ChatBot.com automation and multi-channel routing is typically a day or two of configuration. The 14-day trial needs no credit card, so nothing blocks a same-day test.
Switching to or from LiveChat
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From a generic chat widget: replace the embed snippet and recreate canned responses as pre-set messages, then connect your existing channels.
- →From Tidio: rebuild your bot flows in ChatBot.com, since LiveChat routes automation through that separate product.
- →From Intercom: map your inbox and teambased routing into LiveChat's shared inbox, and accept that multi-tier ticketing will not carry over.
- →From Zendesk Chat: port the widget and agent roster quickly, but keep Zendesk for ticketing if you rely on workflows.
- →From WhatsApp or Messenger alone: connect those channels to the LiveChat inbox to add website chat alongside them.
- ↗To Zendesk: move if you need multi-tier ticketing, SLA routing, and deep workflow automation.
- ↗To Intercom: move if you want a combined help desk, product tours, and outbound messaging in one platform.
- ↗To Crisp or Tidio: move if per-agent pricing has outgrown your budget or you need a free tier.
- ↗To HelpDesk: the vendor's own ticketing product is the path if you want more structure but want to stay in the Text ecosystem.
Integrations
Resources & Guides
- Resourcelivechat.com
Help Center
Check out our LiveChat help center - live chat support and help articles for LiveChat users.
- Documentationlivechat.com
Text Platform Docs
Text enables entrepreneurs to build data-intelligent products for customer service apps. Browse the Platform docs to learn about developer tools and APIs.
- Resourcelivechat.com
Business Communication Explained - Success by LiveChat®
We filter out the noise and focus on what works. Follow the best online communication advice, tips, and tricks straight from those who wow their customers every day.
- Resourcelivechat.com
Help Center
Check out our LiveChat help center - live chat support and help articles for LiveChat users.
- Resourcelivechat.com
Help Center
Check out our LiveChat help center - live chat support and help articles for LiveChat users.
Tutorials & Learning
YouTube returned 6 videos for “LiveChat”, and we withheld 5: 5 could not be judged, because “LiveChat” is a single word that other videos use for other things. Showing the 1 we can prove is about LiveChat.
Official links
Tools that pair well with LiveChat
Common stack mates teams adopt alongside LiveChat, with the specific reason each pairing earns its keep.
Drift
Drift is now 1mind — AI chat agents inside Salesloft that turn website visitors into pipeline.
Tawk.to
Free live chat with unlimited agents, bundled CRM, ticketing, and $1/hour human agents.
SayWhatt
AI sales assistant for e-commerce that runs expert buying conversations and lifts revenue by an average 12%
Alternatives to LiveChat
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