LiveChat
AI live chat software with a revenue counter for human and AI agents
LiveChat is a smart pick for SMBs that want a quick, sales-friendly live chat with AI copilot and chatbot automation. The revenue counter is a differentiator, letting you tie conversations to conversions. But watch per-agent costs—they climb fast for larger teams, and power users needing deep workflow automation should look to Zendesk or Intercom instead.
Verified 8d ago · liveness 93/100 · cite: rightaichoice.com/tools/livechat
- Ecommerce stores wanting to boost sales with product recommendations and proactive chat
- Customer support teams needing AI agent assistance and quick setup
- Businesses that want chatbot automation for common questions
- Companies already using Shopify, WordPress, or Mailchimp
- Enterprise teams needing advanced ticketing or workflow automation
- Budget-conscious startups wanting a free tier with full features
- Teams requiring native voice or video support
We scan live Reddit threads, YouTube comments, X posts, G2 reviews and other communities — and hand you an honest verdict in under a minute.
- Honest verdict, not marketing
- Real pros & cons from real users
- Attributed quotes with receipts
3 free scans · no card needed
Skip LiveChat if you need advanced ticketing, workflow automation, or a free tier with full features—or if your support team is large enough that per-agent pricing balloons your budget.
Per-agent pricing climbs fast: at $79/mo per person for Business, a 10-person team runs $790/mo, which can surprise growing teams.
LiveChat's pricing fits small to mid-sized teams needing a sales-focused chat tool. At $19–$79/mo per agent, it's cheaper than Intercom (which starts around $39/seat) but pricier than simple chat widgets like Tawk.to. For ecommerce SMBs with a handful of agents, LiveChat offers strong ROI—but larger teams should compare with Zendesk's bundled support suite.
In short
LiveChat — AI live chat software with a revenue counter for human and AI agents. Best for Ecommerce stores wanting to boost sales with product recommendations and proactive chat, Customer support teams needing AI agent assistance and quick setup, Businesses that want chatbot automation for common questions. Plans from $19/mo.
What people actually say about LiveChat — is it worth it?
We ran a structured research pass across product reviews, community discussions, and post-purchase forum threads to surface the patterns vendors won't publish themselves. Below: the recurring strengths, the hidden costs people mention most, and the cohort that consistently regrets adopting this tool.
42 mentions across 6 sources (Hacker News, YouTube, Product Hunt, App Store, Stack Overflow, Lemmy) · researched Aug 6, 2026.
- +Plain and practical for sales teams; revenue counter gives clear ROI.
- +Unified inbox handles multi-channel (WhatsApp, Facebook, SMS) well.
- +Deploys quickly—no credit card for 14-day trial; easy setup.
- +AI Copilot speeds replies with text enhancement and chat summaries.
- +200+ integrations including Shopify, WordPress, and Slack.
- −Latest update breaks iPad app; forces portrait, iPhone-sized display.
- −Removed chat notification; core purpose compromised for mobile users.
- −Billing system is broken; subscribing is nearly impossible for some.
- −Customer support is unhelpful, often just bots; no human response.
- −Mobile 'lite' app is unusable; screen shifts when typing.
- • Per-agent pricing means costs multiply quickly with team size
- • AI features may require higher tier; ChatBot is a separate add-on
- • Annual billing required for lower rates; monthly costs more
- • Extra fees for integrations like Salesforce or advanced analytics
Viability Score
How well maintained and how widely used is LiveChat? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: August 2026
How we score →Key Features
- AI Copilot with text enhancement, tag suggestions, chat summaries
- Revenue counter in unified inbox for human and AI agents
- ChatBot integration for automating routine inquiries
- Pre-set messages and proactive chat triggers
- Product recommendations in chat
- Multi-channel: WhatsApp, Facebook, SMS, Apple Messages for Business
- Track up to 1000 visitors (Business plan)
- Work scheduler and staffing prediction
- 200+ integrations including Shopify, WordPress, Mailchimp
- Analytics and reporting dashboards
- Canned responses and macros
- Chat history retention (60 days Starter, unlimited Team+)
- Customizable chat widget
- Mobile apps for iOS and Android
- 14-day free trial, no credit card required
About LiveChat
LiveChat is a live chat and customer service platform that combines real-time conversations with AI assistance, giving sales and support teams a unified inbox to close deals and resolve tickets. Designed for SMBs and ecommerce, it helps over 35,000 companies increase online sales, improve customer satisfaction, and automate routine service. The centerpiece of LiveChat 2.0 is a unified inbox with a revenue counter for both human and AI agents, so managers can see which conversations drive conversions. Key features include AI Copilot, which offers text enhancement, tag suggestions, and chat summaries so agents can respond faster with confidence. ChatBot integration lets you automate repetitive queries, while pre-set messages and proactive chat triggers guide visitors toward a purchase. The platform supports multi-channel communication via WhatsApp, Facebook, SMS, and Apple Messages for Business, and it tracks up to 1000 visitors on the Business plan. With 200+ integrations including Shopify, Squarespace, Mailchimp, and WordPress, LiveChat slots into your existing stack and goes live quickly—14-day free trial, no credit card required. It's a favorite for ecommerce, software, education, and finance, cited by Sephora for a 25% increase in average order value and by Luxury Estates International for a 30% boost in conversion. Compared to Intercom or Zendesk, LiveChat focuses on simplicity and sales-focused tools. It's lighter on advanced ticketing and workflow automation, and its per-agent pricing can add up as your team grows. Still, for teams that want fast deployment and AI-assisted support, LiveChat is a practical, proven choice.
Behind the Verdict
LiveChat makes sense when your priority is sales and support in one easy-to-manage inbox. The revenue counter introduced in LiveChat 2.0 is genuinely useful: it shows you which conversations, human or AI, actually closed deals, so you can justify the subscription to your boss. Where it falls short is scale. Per-agent pricing means costs balloon as your team grows—a 20-person support team on the Business plan is $1,580/month, and that's before add-ons. If you need advanced ticketing, SLAs, or deep workflow automation, Zendesk or Intercom will handle it better, but they're more complex to set up. For ecommerce stores, the product recommendations and proactive chat triggers are strong sales tools. Sephora's 25% lift in average order value is a solid proof point. The AI Copilot features—text enhancement, tags, summaries—help new agents ramp up quickly, though they won't replace human judgment on tricky tickets. Channel coverage is solid: WhatsApp, Facebook, SMS, and Apple Messages for Business on higher tiers. But if you need video chat or voice, LiveChat isn't the right fit—those aren't native. Bottom line: choose LiveChat for fast deployment and a focus on revenue impact. Pass if you're a large org with complex workflows or a tiny budget that needs a rich free tier.
Researching LiveChat? Get your full AI stack in 60 seconds.
Free, no signup — tell us your goal and get tools matched to your budget & existing stack.
Real-world workflow fit
Concrete scenarios for the personas LiveChat actually fits — and what changes day-one when you adopt it.
Set up LiveChat, connect to Shopify, and use proactive chat triggers on product pages to offer assistance and recommend products, aiming to increase average order value.
Outcome: Engage visitors in real-time, answer questions, and push them toward checkout, leading to a measurable lift in conversions like Sephora's 25% AOV increase.
Configure AI Copilot to suggest tags and summarize chats, and integrate with ChatBot to handle common questions, freeing agents for complex issues.
Outcome: Agents respond faster with consistent quality, reducing handle times and improving CSAT while the revenue counter tracks which AI conversations drive upgrades.
Use the unified inbox to manage WhatsApp and Facebook messages, and leverage the Business plan's advanced reporting to measure campaign impact.
Outcome: All customer interactions centralize, letting the team see which channels generate revenue and adjust strategy using on-demand reports.
Use Cases
- E-commerce stores boosting sales through proactive live chat and product recommendations.
- Support teams managing high-volume inquiries across chat, email, and social channels.
- Sales teams engaging website visitors with targeted messages and chat triggers.
- Companies integrating live chat with CRM and helpdesk tools to streamline workflows.
- Mid-market businesses needing a reliable, customizable chat widget with detailed analytics.
Models Under the Hood
as of 2026-08-14
Limitations
- LiveChat offers AI-driven features such as text enhancement, tag suggestions, and chat summaries, and integrates with a separate ChatBot for automated responses.
- Pricing is per agent and some advanced features require higher-tier plans.
- The Starter plan has a 60-day chat history limit.
- A 14-day free trial is available with no credit card required.
as of 2026-08-06
Verification history
We have re-verified LiveChat 16 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-checked, vendor evidence unchanged
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Showing the 6 most recent of 16 verification passes.
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published LiveChat tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Starter
$19/mo per person billed annually
Ideal for
Small businesses with a single agent who need basic live chat and AI text intelligence on a budget.
What this tier adds
Entry point at $19/mo per person, includes Text Intelligence, 1 recurring campaign, 60-day chat history, and tracks up to 100 visitors.
Team
$49/mo per person billed annually
Ideal for
Full-time support teams that need unlimited campaigns, full widget customization, and unlimited chat history.
What this tier adds
Adds unlimited campaigns, unlimited chat history, basic reporting, and tracks up to 400 visitors for $49/mo per person.
Business
$79/mo per person billed annually
Ideal for
Customer service departments that need advanced reporting, work scheduling, and multi-channel support including SMS.
What this tier adds
Adds work scheduler, staffing prediction, on-demand/advanced reporting, SMS and Apple Messages for Business, and tracks up to 1000 visitors for $79/mo per person.
Enterprise
Contact sales
Ideal for
Global companies that need custom deployment, sales consultation, and tailored solutions.
What this tier adds
Tailored to global needs with custom deployment options and sales consultation; pricing is contact sales.
Where the pricing makes sense
The company stage and team size where LiveChat's pricing actually pencils out — and where peers do it cheaper.
LiveChat's pricing fits small to mid-sized teams needing a sales-focused chat tool. At $19–$79/mo per agent, it's cheaper than Intercom (which starts around $39/seat) but pricier than simple chat widgets like Tawk.to. For ecommerce SMBs with a handful of agents, LiveChat offers strong ROI—but larger teams should compare with Zendesk's bundled support suite.
Setup time & first value
How long it actually takes to get something useful out of LiveChat — broken out by persona, not the marketing-page minute.
LiveChat is quick to set up: copy-paste a snippet into your site to go live in under 15 minutes. Integrations with Shopify, WordPress, and Mailchimp take a few clicks each. Expect a full day for custom widget styling, chatbot setup, and team onboarding—no coding required.
Switching to or from LiveChat
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Intercom: Export chat transcriptions via Intercom's CSV export, then import into LiveChat's help center or manually as needed.
- →From Zendesk Chat: Use Zendesk's export tools to grab chat logs, then add them to LiveChat's history; custom fields may need re-mapping.
- →From Tawk.to: Manually copy key scripts and use LiveChat's API to rebuild visitor data; no automatic migration tool.
- ↗To Zendesk: Export chat history via LiveChat's reporting API, then import into Zendesk; re-create macros and triggers.
- ↗To Intercom: Use LiveChat's API to pull conversations and push into Intercom via its import tools; expect manual mapping of tags.
Integrations
Resources & Guides
- Resourcelivechat.com
Help Center
Check out our LiveChat help center - live chat support and help articles for LiveChat users.
- Documentationlivechat.com
Text Platform Docs
Text enables entrepreneurs to build data-intelligent products for customer service apps. Browse the Platform docs to learn about developer tools and APIs.
- Resourcelivechat.com
Business Communication Explained - Success by LiveChat®
We filter out the noise and focus on what works. Follow the best online communication advice, tips, and tricks straight from those who wow their customers every day.
- Resourcelivechat.com
Help Center
Check out our LiveChat help center - live chat support and help articles for LiveChat users.
- Resourcelivechat.com
Help Center
Check out our LiveChat help center - live chat support and help articles for LiveChat users.
Tutorials & Learning
![Practical Guide to Building LiveChat Apps: Plan the app development [1/4]](https://img.youtube.com/vi/ncKVOy2OSbw/mqdefault.jpg)
Official links
Tools that pair well with LiveChat
Common stack mates teams adopt alongside LiveChat, with the specific reason each pairing earns its keep.
Alternatives to LiveChat
View all
SalesCloser AI
AI sales agent that runs live product demos over video, phone, and chat.
Kommunicate
Controllable AI chatbot with human handoff for customer support teams.
Frequently Asked Questions
Categories
Best-of guides
Topics
Used LiveChat? Help shape our editorial sentiment research.