LiveAgent is live · pricing from $11/agent/mo billed annually · last verified 9 Nov 2026 · viability healthy
LiveAgent
LiveAgent is an AI-powered help desk that puts live chat, ticketing, and a built-in call center in one inbox.
If your support stack is three subscriptions duct-taped together, LiveAgent's per-seat price for chat, ticketing, social, and an IVR call center is hard to argue with, especially with AI drafting bundled and billed through your own provider. The agent interface looks dated next to Intercom, and recent releases still ship handoff and limit fixes. Pick it for channel breadth and predictable costs, not for the prettiest UI.
Verdict generatedVerified 4d ago · liveness 87/100 · cite: rightaichoice.com/tools/liveagent
- SMB support teams that want live chat, ticketing and an IVR call center on one per-agent bill
- Teams drowning in tier-1 tickets who want AI drafting and triage from their own knowledge base
- Companies consolidating email, phone, WhatsApp and social channels into a single agent inbox
- Buyers who want AI included at provider cost instead of a per-resolution fee (LiveAgent charges nothing for AI)
- Agents who pick tools on interface quality — the UI lags newer rivals like Intercom
- Enterprises needing on-premise deployment or custom model fine-tuning
- Teams already deep in Zendesk or Intercom who don't want to migrate ticket history
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Skip LiveAgent if interface polish is your top buying criterion or you need model-level AI tuning and on-premise deployment, since the agent UI is dated next to newer rivals and AI customization stops at pre-built agents plus provider choice.
Our "biggest gripe" note written Oct 9, 2026 quotes $69, $85, which no longer matches the verified price table, so it is being re-reviewed and is not shown.
Our price-reality note written Oct 9, 2026 quotes $69, $85, which no longer matches the verified price table, so it is being re-reviewed and is not shown.
In short
LiveAgent — LiveAgent is an AI-powered help desk that puts live chat, ticketing, and a built-in call center in one inbox. Best for SMB support teams that want live chat, ticketing and an IVR call center on one per-agent bill, Teams drowning in tier-1 tickets who want AI drafting and triage from their own knowledge base, Companies consolidating email, phone, WhatsApp and social channels into a single agent inbox. Plans from $11/agent/mo billed annually.
No head-to-head comparison for LiveAgent yet — the alternatives below are the closest matches we list.
What is LiveAgent?
LiveAgent — LiveAgent is an AI-powered help desk that puts live chat, ticketing, and a built-in call center in one inbox. Best for SMB support teams that want live chat, ticketing and an IVR call center on one per-agent bill, Teams drowning in tier-1 tickets who want AI drafting and triage from their own knowledge base, Companies consolidating email, phone, WhatsApp and social channels into a single agent inbox. Plans from $11/agent/mo billed annually.
LiveAgent is cloud help desk software from Quality Unit, a Bratislava company that has been shipping support tools since 2004. More than 7,000 businesses use it to run email, live chat, phone, and social messages through a single agent dashboard, with a self-service knowledge base sitting underneath. Every conversation becomes a ticket you can assign, tag, and track to resolution, and 200+ integrations cover tools like Shopify, Slack, and HubSpot. The AI layer ships on every plan, including Starter. An AI Chatbot answers chats at any hour from your knowledge base, website, and documents, then hands over to a person with the full thread. The AI Answer Assistant drafts or tightens replies for agent review, the AI Ticket Summary distills long threads into Issue, Resolution, and Open Items, and an autoresponder plus spam filter handle the top and bottom of the queue. You connect your own AI provider account, so LiveAgent charges nothing for AI and your cost tracks your provider's per-token rates. Release 5.71.3 pushed the AI further into the product: a live-chat bot that runs as a chat operator over MCP, an AI bot for the call center, and stage-1 on-demand inbound message translation. Business adds a personal MCP server for your own AI tools, alongside branding removal, audit logs, and department roles. Data can be hosted in Frankfurt, the US, or Singapore, with a GDPR and DPA page on file. Pricing is per agent with a flat Enterprise tier. Starter caps at 5 agents with email, chat, and AI; Team unlocks social channels, the IVR call center, and SLA rules; Business removes the agent cap and adds MCP. Against Zendesk and Intercom, LiveAgent sells breadth per seat rather than interface polish, and free migration from Zendesk, Freshdesk, Help Scout, Intercom, Zoho Desk, HubSpot, or a shared Gmail inbox lowers the switching cost.
Key features
- AI chatbot answering chats 24/7 from knowledge base, website and documents
- Live-chat bot running as a chat operator over MCP (v5.71.3)
- AI bot for the call center (v5.71.3)
- AI Answer Assistant drafting, extending or simplifying replies for agent review
- AI Ticket Summary turning long threads into Issue, Resolution and Open Items
- AI autoresponder sending instant first replies to new tickets
- AI spam filter keeping irrelevant mail out of the queue
- Human handover passing chats to an agent with full history
- On-demand inbound message translation, stage 1 (v5.71.3)
- Personal MCP server with OAuth on Business plan
- Choice of AI providers: OpenAI, Google Gemini, Anthropic, Mistral AI (EU-hosted)
- Omnichannel ticketing across email, chat, phone and social media
- Built-in call center with IVR, call routing and recording
- Live chat widget with visitor typing preview
- Knowledge base with self-service articles and FAQs
Behind the verdict
We'd reach for LiveAgent when the deciding factor is how many channels one seat price covers. Phone menus, call routing, call recording, WhatsApp, Instagram, Telegram, and email all live inside the same ticket view, and that matters to a five-person team that cannot afford four vendors or four logins. The AI billing model is the second reason. You connect OpenAI, Gemini, Anthropic, or Mistral AI on your own account, so LiveAgent adds no AI fee and no per-resolution charge. Compare that with vendors metering AI resolutions and the math gets interesting fast, though you now carry two invoices and two sets of rate limits to watch. Where it bites is the interface. Agents coming from Zendesk or Intercom will notice the older UI immediately, and onboarding time reflects it. The AI layer is also moving release by release: 5.71.3 brought an MCP-driven chat bot, an AI bot for the call center, and stage-1 inbound translation, which tells you some pieces are still maturing. Pick LiveAgent if you want an IVR without bolting on a phone system, or if you are migrating off Zendesk, Freshdesk, Help Scout, Intercom, Zoho Desk, or HubSpot and want the history moved for free. Pass if your team judges tools on interface quality or if you need on-premise deployment and model fine-tuning. One caveat on pricing: the current Starter, Team, and Business rates are special-offer prices running until November 22, 2026, and regular rates are higher. Budget against the regular number, not the offer.
Models under the hood
as of 2026-11-08
Limitations
- The AI layer is provider-based — you bring and pay your own AI provider directly (OpenAI, Google Gemini, Anthropic, Mistral AI) rather than a single fixed model, and LiveAgent charges nothing for AI itself.
- The changelog shows frequent releases with a steady stream of fixes and improvements, so expect ongoing version updates.
as of 2026-10-09
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Is LiveAgent still active?
LiveAgent is live · pricing from $11/agent/mo billed annually · last verified 9 Nov 2026 · viability healthy.
Viability score
How well maintained and how widely used is LiveAgent? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: November 2026
How we score →What's new in LiveAgent
Checked 6 days agoAcross the latest 1 update: 1 changelog entry.
What do users say about LiveAgent?
What people actually say about LiveAgent — is it worth it?
We ran a structured research pass across product reviews, community discussions, and post-purchase forum threads to surface the patterns vendors won't publish themselves. Below: the recurring strengths, the hidden costs people mention most, and the cohort that consistently regrets adopting this tool.
ResearchedDiscussed by users across 4 sources (Hacker News, YouTube, Product Hunt, App Store) · researched Oct 10, 2026.
Weighted by the 27 posts each of 4 sources contributed.
- +Web help desk reviewers call it well-built and fairly priced across all tiers
- +Unifies email, chat, phone, WhatsApp, Viber, and social in one inbox
- +Starts at $15/agent/month annually — noticeably cheaper than Intercom and Zendesk
- +Built-in call center with IVR and recording saves buying a separate phone system
- +AI layer spans chatbot, answer composer, improver, and ticket responder
- −Mobile app panned as broken: loading loops, forced logouts, outdated UI
- −Long-time users report a year or more with no meaningful app updates
- −Alleged email offering a $30 gift card for five-star reviews
- −One reviewer calls it the worst mobile app they've ever used
- −No optimization for devices newer than iPhone 8 per a developer reviewer
- • Annual billing required to hit the advertised $15–$69 rate; monthly runs $19–$85
- • Call center features may push teams into higher tiers depending on IVR and recording needs
- • No public evidence of overage or add-on fees, but the community data is too thin to confirm
How we verified this
Every listed fact about LiveAgent — pricing, features, links, status — is re-read from the vendor's own pages by our verification pipeline and each change is logged with a date; the last pass ran on 9 Nov 2026. Analysis is drafted with AI models and checked against our editorial standards before publishing; see how we verify.
Verification history
We have re-verified LiveAgent 20 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — changed description, summary, pricing tiers, who should skip it, who it suits, features, our verdict
- — changed limitations, models, platforms, pricing page
- — changed who it suits, summary, pricing tiers, who should skip it, description, integrations, our verdict, features
- — changed link health
- — changed pricing page, models, limitations
- — changed pricing model, who should skip it, who it suits, features, our verdict, summary, description, pricing tiers
Showing the 6 most recent of 20 verification passes.
Free to cite with attribution — this page re-verifies continuously.
How much does LiveAgent cost in 2026?
LiveAgent: Plans from $11/agent/mo billed annually. Pricing last verified 9 Nov 2026.
Plans compared
Every published LiveAgent tier, its price as the vendor publishes it, who it fits, and what it adds over the tier below. The 12-month cost projection follows.
| Plan | Price | Billing | Who it's for |
|---|---|---|---|
| Starter | $11/agent/mo billed annuallyVendor: “$11/agent/mo annual offer (regular $15) · $19/mo monthly” | monthly, billed annually, per seat | — |
| Team | $22/agent/mo billed annuallyVendor: “$22/agent/mo annual offer (regular $29) · $35/mo monthly” | monthly, billed annually, per seat | — |
| Business | $38/agent/mo billed annuallyVendor: “$38/agent/mo annual offer (regular $49) · $59/mo monthly” | monthly, billed annually, per seat | — |
| Enterprise | $3,199/mo billed annuallyVendor: “$3,199/mo annual flat · $3,999/mo monthly” | monthly, billed annually | Larger organizations that want near-unlimited limits, white-label branding, priority support, and a named account manager.Adds: Adds almost unlimited limits, a dedicated account manager, priority support, assisted channels integration, branding, custom billing setup, and scheduled release management over Large business, at $69 per agent/month billed annually ($85 billed monthly). |
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Our hidden-costs note written Oct 9, 2026 quotes $69, $85, which no longer matches the verified price table, so it is being re-reviewed and is not shown.
Our price-fit note written Oct 9, 2026 quotes $69, $85, which no longer matches the verified price table, so it is being re-reviewed and is not shown.
Has LiveAgent's pricing changed?
LiveAgent has had 5+ price changes since Aug 2026.
| Date | Change |
|---|---|
| Small business: $10 → $15 /agent/mo | |
| Medium business: $19 → $29 /agent/mo | |
| Large business: $33 → $49 /agent/mo | |
| Enterprise: $46 → $69 /agent/mo | |
| Plan removed: Free |
Who should pick LiveAgent?
Pick LiveAgent if you are SMB support teams that want live chat, ticketing and an IVR call center on one per-agent bill, Teams drowning in tier-1 tickets who want AI drafting and triage from their own knowledge base, Companies consolidating email, phone, WhatsApp and social channels into a single agent inbox, Buyers who want AI included at provider cost instead of a per-resolution fee (LiveAgent charges nothing for AI).
Look elsewhere if you are Agents who pick tools on interface quality — the UI lags newer rivals like Intercom, Enterprises needing on-premise deployment or custom model fine-tuning, Teams already deep in Zendesk or Intercom who don't want to migrate ticket history, Solo businesses that only need a chat widget and will never touch ticketing or IVR.
Skip it if Skip LiveAgent if interface polish is your top buying criterion or you need model-level AI tuning and on-premise deployment, since the agent UI is dated next to newer rivals and AI customization stops at pre-built agents plus provider choice.
GeneratedReal-world workflow fit
Concrete scenarios for the personas LiveAgent actually fits — and what changes day-one when you adopt it.
You move email, a standalone chat widget, and a phone line into LiveAgent on Medium business, connect the knowledge base, and let AI Answer Composer draft replies while the AI Chatbot handles after-hours chats in 100+ languages.
Outcome: One agent inbox replaces three logins, your per-seat cost sits at $29 per agent/month billed annually ($35 billed monthly), and after-hours coverage no longer needs a night shift.
You enable AI Ticket Responder with spam prevention, set automation rules that turn incoming messages into tickets, and let the AI Self-Learning Loop convert resolved tickets into knowledge base articles.
Outcome: Repetitive tickets get answered automatically and your knowledge base grows from real resolutions instead of manual writing sessions.
On Large business you switch on Facebook, Instagram, X, Viber, Telegram, and WhatsApp plus time tracking and audit log, then track SLA compliance for calls and chats in one dashboard.
Outcome: Social queues and audit trails sit in the same system as email and voice, at $49 per agent/month billed annually ($59 billed monthly) instead of a separate social tool plus a phone vendor.
Use cases
- Consolidate a chat widget, ticketing tool, and phone system into one help desk from $29 per agent/month billed annually ($35 billed monthly).
- Run a multilingual support team with an AI chatbot that covers 100+ languages.
- Deploy a built-in call center with IVR and call recording without a separate voice vendor.
- Track SLA compliance and CSAT across email, chat, and phone in one dashboard.
- Automate repetitive tickets with the AI Ticket Responder and AI Autoresponder.
- Handle Facebook, Instagram, X, Viber, Telegram, and WhatsApp messages in one agent inbox.
- Turn resolved tickets into structured knowledge base articles with the AI Self-Learning Loop.
- Let agents draft replies faster with the AI Answer Composer and AI Answer Improver.
Setup time & first value
How long it actually takes to get something useful out of LiveAgent — broken out by persona, not the marketing-page minute.
A single-agent trial on Small business can be live the same day: create the account, drop the chat widget snippet on your site, and connect email. Medium business adds call center and IVR setup, which typically takes a few days depending on your number porting and routing rules, while Enterprise onboarding with assisted channel integration and a dedicated account manager runs on a scheduled
Switching to or from LiveAgent
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Zendesk: export tickets and contacts, then rebuild triggers as LiveAgent automation rules and map channels to the equivalent email, chat, and social queues.
- →From Intercom: move articles into the LiveAgent knowledge base, reconnect Messenger and email channels, and translate your saved replies into AI Answer Composer prompts.
- →From a standalone chat widget: embed the LiveAgent widget snippet, then let the AI Chatbot and live chat take over the same visitor flow.
- →From a separate phone system: port numbers into the built-in call center and recreate IVR trees, then use call recording and live transcription in the same ticket view.
- →From a shared inbox tool: forward mailboxes into LiveAgent so messages auto-convert into tickets with SLA rules applied.
- ↗To Zendesk: export tickets and contacts, then rebuild automation rules as triggers and map your knowledge base articles to Guide.
- ↗To Intercom: move contacts and conversations over, recreate your AI drafting flows with Fin, and rebuild SLA tracking outside LiveAgent.
- ↗To Freshdesk: transfer tickets via CSV, recreate SLA policies and automation rules, and re-add social channels individually.
- ↗To a standalone help desk plus separate voice vendor: export tickets, stand up a phone system elsewhere, and accept that call recording and IVR no longer live beside the ticket.
- ↗To an email-only shared inbox: archive the knowledge base, disable the chat widget, and downgrade to a simpler tool if omnichannel support is no longer needed.
Integrations
Resources & guides
- Resourceliveagent.com
LiveAgent Academy
Helpful link from liveagent.com
- Resourceliveagent.com
Help Desk Software & Live Chat
Helpful link from liveagent.com
- Resourceliveagent.com
Home
The LiveAgent development team pushes out new features, improvements and bug fixes several times per day. Take a look at our latest updates listed here.
- Resourceliveagent.com
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
- Resourceliveagent.com
Customer Service Templates
Helpful link from liveagent.com
- Resourceliveagent.com
Checklists
Helpful link from liveagent.com
Tutorials & Learning
YouTube returned 6 videos for “LiveAgent”, and we withheld 6: 6 could not be judged, because “LiveAgent” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about LiveAgent.
What are the best LiveAgent alternatives?
The closest alternatives to LiveAgent we list are Intercom, Freshdesk and Zendesk. Ranked by direct product-type match, not category overlap.
| Alternative | Pricing | Starts at | Last verified |
|---|---|---|---|
| Intercom | Paid | Pricing not published | — |
| Freshdesk | Freemium | Pricing not published | — |
| Zendesk | Paid | Pricing not published | — |
Alternatives to LiveAgent
View allTools that pair well with LiveAgent
Common stack mates teams adopt alongside LiveAgent, with the specific reason each pairing earns its keep.
Intercom
An omnichannel helpdesk where Fin, a natively built AI agent, resolves customer conversations alongside your human team.
Freshdesk
Freshdesk is Freshworks' customer service platform with a prebuilt Freddy AI agent that starts resolving email tickets from day one.
Zendesk
AI customer service platform that resolves tickets across messaging, email, voice, and social.
Frequently asked questions
Categories
Best-of guides
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