LiveAgent
All-in-one help desk with AI chatbot, ticketing, and built-in call center.
LiveAgent is a strong value pick for SMBs wanting an all-in-one help desk with AI automation and a call center at a lower price than Intercom or Zendesk. The 33% discount and free AI Agent tip the scales further, but if you need a modern interface or deep AI customization, look at Intercom Fin or Zendesk AI instead.
Verified 11h ago · liveness 87/100 · cite: rightaichoice.com/tools/liveagent
- SMBs needing an all-in-one support platform with AI automation
- Teams consolidating multiple channels into one dashboard
- Organizations looking to reduce support workload with AI chatbots
- Companies wanting a built-in call center without third-party integration
- Micro-businesses needing only a simple chat widget (overkill features)
- Enterprises requiring advanced AI customization or on-premise deployment
- Teams preferring best-of-breed standalone tools like Intercom or Zendesk
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Skip LiveAgent if you need a modern, highly customizable AI assistant (like Intercom Fin) or a very simple chat-only widget with no extra features.
Pricing is per agent per month, so costs scale with team size; large teams may find cheaper per-seat alternatives.
LiveAgent's pricing fits SMBs and budget-conscious teams, with a free plan and annual pricing starting at $10/agent/month (promo). This undercuts Zendesk's $19/agent/month and Intercom's $39/agent/month entry points, but those offer more modern UIs and deeper AI customization.
In short
LiveAgent — All-in-one help desk with AI chatbot, ticketing, and built-in call center. Best for SMBs needing an all-in-one support platform with AI automation, Teams consolidating multiple channels into one dashboard, Organizations looking to reduce support workload with AI chatbots. Free to start; paid plans from $1015/mo.
What's new in LiveAgent
Checked todayAcross the latest 5 updates: 1 feature update, 1 pricing change and 3 changelog entries.
LiveAgent monthly product update: August edition
August updates feature launch of AI agents, new API v4, and unlimited Answer suggestions.
LiveAgent 5.67.7 and 5.66.5 released with CRM notification fix
Fixes include CRM notification stoppage, Gmail quote parsing, two-factor QR error, and legacy email ticket unopenable issue.
LiveAgent 5.67.7 and 5.66.5 patch: ticket search crashes and Facebook ticket poison
Fixes for background ticket search crashes on missing messages and Facebook tickets poisoning reindex batches.
LiveAgent 5.67.7: AI Agent UI improvements and fixes
Design improvements to AI Agent Run Details, rename of work state to Submitted, and fixes for notes, reports, and AppSumo account creation.
Summer promotion: 33% off + free AI Agent
LiveAgent extends summer deal: 33% off subscriptions plus a free AI Agent through August 31 with codes SUMMER-33M/Y.
Viability Score
How well maintained and how widely used is LiveAgent? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: August 2026
How we score →Key Features
- AI chatbot for 24/7 support in 100+ languages
- AI Answer Assistant for instant reply polishing
- AI Answer Composer generates replies from knowledge base
- AI Human Handover for agent escalation
- AI Autoresponder for auto-ticket resolution
- Omnichannel ticketing (email, chat, phone, social)
- Built-in call center with IVR and recording
- Knowledge base for self-service
- Social media messaging (Facebook, Instagram, X, WhatsApp, Viber, Telegram)
- Live chat with proactive invitations
- MCP API for custom connectors (Claude.ai integration)
- Mobile app (LivePhone, July 2026)
- SLA management and reporting
- SSO and custom roles (Large plan+)
- Automated ticket distribution and rules
About LiveAgent
LiveAgent is an all-in-one customer service platform that consolidates email, live chat, phone, social media, and messaging apps into a single dashboard. Aimed at SMBs and mid-market teams, it combines a help desk ticketing system, knowledge base, and a built-in call center with AI tools designed to cut repetitive work. The AI chatbot resolves inquiries 24/7 in over 100 languages, while the AI Answer Assistant polishes agent replies instantly, and the AI Answer Composer generates complete responses from your knowledge base. A recent July 2026 update added the LivePhone mobile app and Let's Encrypt SSL support, alongside continued AI improvements. The platform claims to automate up to 75% of conversations and increase support team productivity by up to 20% through automation rules, proactive chat invitations, and social media messaging across Facebook, Instagram, X, WhatsApp, Viber, and Telegram. A built-in call center with IVR and recording, SLA management, and 200+ integrations round out the offering. With a freemium model and a 30-day free trial, it's a practical choice for budget-conscious teams, though the interface feels dated and AI customization depth is limited for enterprise needs. For comparison, alternatives like Intercom and Zendesk offer more modern UIs and deeper AI customization, but LiveAgent wins on price and all-in-one value.
Behind the Verdict
LiveAgent delivers a lot for the money, making it a compelling choice for SMBs and mid-market teams that want to consolidate email, chat, phone, and social channels into one interface. The AI chatbot, Answer Assistant, and Answer Composer genuinely reduce repetitive work, and the built-in call center with IVR and recording removes the need for a separate voice vendor. The interface has a dated feel compared to newer competitors, and AI customization depth is limited for enterprise needs, but the price point and all-in-one value are hard to beat. For teams already using Zendesk or Intercom, the migration path is straightforward, and the 200+ integrations cover most common stacks. However, if you need advanced AI customization or a modern, polished UI, you may be better served by Intercom Fin or Zendesk AI, even at a higher cost.
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Real-world workflow fit
Concrete scenarios for the personas LiveAgent actually fits — and what changes day-one when you adopt it.
Migrate from a basic email-only support inbox to a full help desk.
Outcome: Set up LiveAgent in minutes, create a shared inbox that automatically turns emails into tickets, and use automation rules to assign and prioritize requests, cutting first-response time by 50%.
Add live chat and social media support to existing phone support.
Outcome: Integrate Shopify and Facebook Messenger, enable proactive chat invitations, and manage all conversations in one dashboard, increasing conversion rates by up to 3x and responding to social messages 75% faster.
Deploy AI chatbot and call center to handle high volume and reduce costs.
Outcome: Launch the AI chatbot to resolve up to 75% of common queries 24/7 in 100+ languages, use AI Answer Assistant to speed up human replies by 20%, and manage calls via IVR and recording—all without extra vendors.
Use Cases
- Consolidate Zendesk, Aircall, and Intercom into one help desk at $49/agent/month.
- Run a multilingual support team with AI translation across 100+ languages.
- Deploy a built-in call center with IVR and recording without a separate voice vendor.
- Track SLA compliance and CSAT across email, chat, and phone in one dashboard.
- Automate up to 75% of conversations using AI chatbot and autoresponder.
- Handle social media messages from Facebook, Instagram, and X in a single inbox.
Limitations
- AI features include AI Agent, AI Chatbot, AI Answer Assistant, AI Human Handover, and AI Autoresponder, but no specific underlying model names are provided on the site.
- The AI Agent requires human handover for escalation and there is a report noting confusing duplicate columns in the AI Agent Runs report.
- The tool is a help desk with omnichannel support including ticketing, live chat, call center, and social media.
as of 2026-08-15
Verification history
We have re-verified LiveAgent 13 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, features, integrations, who it suits, who should skip it
Showing the 6 most recent of 13 verification passes.
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published LiveAgent tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Small business
$10/agent/mo billed annually (promo, was $15) |
Ideal for
Small support teams (up to 10 agents) needing basic ticketing, live chat, AI chatbots, and email management at a low cost.
What this tier adds
Starting tier with core help desk features like ticketing, live chat, knowledge base, and AI Agents—no call center or advanced reporting.
Medium business
$19/agent/mo billed annually (promo, was $29) |
Ideal for
Growing teams that need call center capabilities, SLA management, and more advanced reporting to scale support.
What this tier adds
Adds call center with IVR, service levels, time rules, reports, proactive chat invitations, and agent ratings—most popular for full-scale support.
Large business
$33/agent/mo billed annually (promo, was $49) |
Ideal for
Larger teams needing advanced security (SSO), custom roles, social media integrations, and audit logs for compliance.
What this tier adds
Adds SSO, custom roles, time tracking, audit log, and social media channels (Facebook, Instagram, X, Viber, Telegram, WhatsApp).
Enterprise
$46/agent/mo billed annually (promo, was $69) |
Ideal for
High-volume operations that need dedicated support, custom branding, and advanced integration assistance.
What this tier adds
Adds dedicated account manager, priority support, assisted channels integration, branding removal, custom billing, and scheduled release management.
Where the pricing makes sense
The company stage and team size where LiveAgent's pricing actually pencils out — and where peers do it cheaper.
LiveAgent's pricing fits SMBs and budget-conscious teams, with a free plan and annual pricing starting at $10/agent/month (promo). This undercuts Zendesk's $19/agent/month and Intercom's $39/agent/month entry points, but those offer more modern UIs and deeper AI customization.
Setup time & first value
How long it actually takes to get something useful out of LiveAgent — broken out by persona, not the marketing-page minute.
You can have LiveAgent up and running within a day: email forwarding and basic ticketing take about an hour, live chat and social channels can be configured in a few hours, and the AI chatbot can be trained on your knowledge base over a day or two. The built-in call center may take a bit longer to configure, but most teams are fully operational within a week.
Switching to or from LiveAgent
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Zendesk: Use LiveAgent's built-in import tool to bring over tickets, knowledge base articles, and customer data, plus a migration guide and support from their team.
- →From Freshdesk: Export your tickets and contacts as CSV, then use LiveAgent's import wizard to bring them into the system.
- ↗To Zendesk: Export your tickets and knowledge base articles as CSV or via the API, then import into Zendesk's help center.
- ↗To Intercom: Use the API to migrate conversations and contacts, and recreate your knowledge base in Intercom's Articles.
Integrations
Resources & Guides
- Resourceliveagent.com
LiveAgent Academy
Helpful link from liveagent.com
- Resourceliveagent.com
Help Desk Software & Live Chat
Helpful link from liveagent.com
- Resourceliveagent.com
Home
The LiveAgent development team pushes out new features, improvements and bug fixes several times per day. Take a look at our latest updates listed here.
- Resourceliveagent.com
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
- Resourceliveagent.com
Customer Service Templates
Helpful link from liveagent.com
- Resourceliveagent.com
Checklists
Helpful link from liveagent.com
- Resourceliveagent.com
Typing Test Tool: Measure Your Speed
Helpful link from liveagent.com
Tutorials & Learning
![LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]](https://img.youtube.com/vi/l6LHeIrD5Vs/mqdefault.jpg)
Official links
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Common stack mates teams adopt alongside LiveAgent, with the specific reason each pairing earns its keep.
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