Features
AI Agent for automated conversations
AI Auto Reply for 24/7 multilingual support
Visual Workflow builder (drag-and-drop)
Live Chat with human handoff
Help Desk and Ticket Management
Emotion and Intent Detection
Multi-source knowledge base (auto-train from conversations)
Lead Collection via AI forms
CSAT reports and team performance tracking
Mobile app for support on the go
10+ integrations (website, mobile, Facebook Messenger, Discord)
Voice Agent with AI call handling and routing
AI Chatbot & Search supporting 75+ languages
Workflow automation for permits and licenses
Constituent Relationship Manager (CRM)
Outbound Communications for proactive alerts and notifications
Real-time service performance analytics
ArcGIS integration for spatial data
Municipal code lookup integration
Payment gateway integration
VoIP phone system integration
ADA-compliant accessibility
24/7 self-service across web, mobile, and voice
Automated case routing and escalation
Real-time status updates for residents
Dedicated customer success manager (Unify tier)
