Features
AI call answering 24/7 with natural conversation
Appointment booking into Google Calendar, Microsoft, Calendly, Square, Acuity
Call summarization and priority ranking
Customizable intake questions (up to 10)
Smart data capture that normalizes spoken input
Instant notifications via SMS and email
Message categorization (cancellation, callback, etc.)
Live web search during calls
Business knowledge training (services, hours, pricing, policies)
Multilingual support (20+ languages)
Custom voice cloning from 30-second audio sample
Spam filtering and low-priority flagging
Warm outbound follow-up campaigns (Pro/Max plans)
Staff lookup via chat and voice (Assist feature)
Front Desk Kiosk for in-person check-in (Max plan)
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
