Features
Over 100 adaptive agent personalities for voice, email, SMS
A/B testing at scale for agent behavior optimization
Real-time dashboard for performance and agent activity monitoring
Omnichannel coordination across voice, email, and SMS
SOC 2 Type II compliance certification
CFPB-compliant controls for consumer protection
TCPA-compliant consent management
PCI-compliant payment data security
Human-in-the-loop escalation and oversight controls
Audit trails and model governance lineage
Hallucination guardrails in AI conversations
Policy stress-testing for regulatory scenarios
Fail-safe mapping for deviation detection
High-precision inbound and outbound campaign execution
Self-service collections capabilities
SMS-based Conversational FNOL
Secure two-way text messaging with photo/video capture
Total Loss Assist automation
AI Coaching with sentiment analytics
Automated transcript uploads to claim files
Integration with Guidewire ClaimCenter
Integration with Verisk XactAnalysis
Integration with Verisk Workflow Assist
Policy service conversation capabilities
Real-time claim status visibility
Customizable notification templates
Multi-line support (Auto, Property, Workers' Comp)
100 fewer calls per rep per month
4.8/5 average rating per claim
Conversational Network for ecosystem collaboration
