Features
Auto-hide spam, scam, hate speech, and competitor comments with 98.7% accuracy on Instagram, Facebook, TikTok, and
AI replies to buyer questions in brand voice, grounded in product data
Keyword-triggered automated DMs and custom workflows
Crisis management: sensitive comments auto-routed to humans with full context
Approval workflows and real-time monitoring dashboards
Set guardrails (block discount promises, competitor mentions, shipping guarantees)
Pre-sale comment audit available on Business+ plans
Headcount savings and ROI reports on Business+ plans
Unlimited users on all plans
SOC 2 compliant, encrypted, zero training on customer data
Connect unlimited social channels across Instagram, Facebook, TikTok, Bluesky
API access on Growth and above
Multiple workspaces (up to 3 on Growth, 15 on Business, unlimited on Enterprise)
Done-for-you setup essentials on all plans, white glove on Enterprise
Auto-like positive comments to boost engagement
ReputationIQ natural language querying on feedback data
Review aggregation with AI-suggested responses
Review Booster: automated review generation campaigns
Listings management and local SEO tracking
Generative Engine Optimization (GEO) readiness analysis
Competitive Insights: benchmark against competitors
Surveys: capture private feedback with customizable templates
Social Suite: centralized publishing and engagement across social channels
Actions: convert feedback into tickets for resolution
Rep Score: unified trust and performance metric across locations
Real-time alerts for negative feedback or rating drops
Multi-location roll-up reporting and executive dashboards
Industry-specific solutions for auto, healthcare, real estate, etc.
HIPAA and CCPA compliance support
Multi-language support (English, French, German)
