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Freshservice AI vs Formula Bot
Side-by-side comparison of features, pricing, and ratings
Pricing
Paid
Freemium
Plans
$0/mo (up to 10 agents)
$29/agent/month (billed annually)
$59/agent/month (billed annually)
$115/agent/month (billed annually)
$0/mo
Contact for pricing
Popularity
6.2k views
7.1k views
Skill Level
Intermediate
Beginner-friendly
API Available
Platforms
WebMobileAPI
Web
Categories
💬 Customer Support🤖 Automation & Agents⚡ Productivity
📊 Data & Analytics⚡ Productivity
Features
AI-powered self service and ticket deflection (66% deflection rate)
Freddy AI Agents that resolve end-to-end requests
IT Service Management with built-in workflows and automation
IT Asset Management with auto-updating CMDB
IT Operations Management for end-to-end visibility and alerts
Enterprise Service Management for HR, Facilities, Finance
Omnichannel support for employee requests
Actionable analytics and proactive insights
Prebuilt integrations with marketplace
Role-based governance and compliance controls
AI Data Analytics in plain English
AI Dashboard Generator
AI Chart Maker
AI Spreadsheet Generator
PDF to Excel Converter
Bank Statement to Excel
Sentiment Analysis Tool
AI SQL Query Generator
VBA Code Generator
Google Sheets Formula Generator
Google Apps Script Generator
Regex Generator
Data Transformation and Cleaning
Text Analysis (keyword extraction, translation)
Scheduled Reporting (Playbooks)
Integrations
Slack
Microsoft Teams
Jira
ServiceNow
Zapier
Okta
SAP
Google Analytics
Google Search Console
Google Sheets
Google Drive
OneDrive
SharePoint
BigQuery
Snowflake
MySQL
PostgreSQL
Supabase
MSSQL
Excel
PDF