Features
Unified customer timeline across 20+ tools
Trace AI monitors all accounts 24/7 automatically
Health scoring with explainable signal breakdown
Churn risk detection up to 45 days early
Expansion signal identification and alerting
Automated playbooks triggered by risk or expansion
Pre-built health scores and workflows
Revenue analytics including NRR forecasting
Automated task creation on renewal risk
Integrates with Salesforce, Stripe, Intercom, Mixpanel, Slack, Gong, HubSpot, Snowflake, BigQuery, and more
Overage via BYOK or $0.10/action
EU-resident data storage by default (eu-west-1/Frankfurt)
OIDC SSO and SAML on Enterprise
Automated journey orchestrators
Predictive churn analytics
AI-powered next best action recommendations
Comprehensive CS metrics dashboards
Engagement tracking and management
Outcome and goal tracking
Playbooks and task automation
Customer community integration
Data import and sync connectors
Customizable reporting and analytics
Real-time alerts and notifications
Customer segmentation and filtering
NPS and survey management
