GainTrace
AI customer success software that unifies Salesforce, Stripe, Intercom and Mixpanel into one customer health score so you catch churn before the renewal call.
For mid-market SaaS under about 2,500 tracked companies, GainTrace is one of the few churn-prediction tools a CSM can stand up solo — free forever on 25 companies, then $82/mo for 100 companies billed annually. Unlimited teammates on every paid tier removes the usual seat-negotiation headache that Gainsight and Planhat buyers know well, and the signal-by-signal score explanations are the feature that separates it from bare risk flags. Just model the per-company bill before you sign: it climbs linearly, 2,500 companies lands at $832/mo, and above that you are in custom territory at $1,500+/mo.
Verified 7d ago · liveness 69/100 · cite: rightaichoice.com/tools/gaintrace
- CS leaders at B2B SaaS tracking 100-2,500 accounts who want churn risk triaged without hiring a CS Ops admin
- RevOps teams already running Salesforce or HubSpot plus Stripe that want health scores live in days
- Solo CSMs and early teams proving value on the free tier for up to 25 companies
- Leaders who need explainable risk — the specific signals behind a red account, not just a flag
- Teams needing on-prem deployment or data residency outside the EU
- Organizations that want a configuration canvas for custom objects, bespoke scoring logic and deep branching workflows
- Companies tracking thousands of very low-ARR accounts, where per-company pricing climbs faster than a flat fee
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Skip GainTrace if you track thousands of very low-ARR accounts where per-company pricing outruns the value, need data residency outside the EU, require sub-two-hour connector sync, or want a mobile app for field CS work.
Trace AI scales with your plan and anything past that is opt-in billed at cost, so heavy AI usage adds a variable line to a bill that otherwise looks flat.
Pricing fits mid-market B2B SaaS tracking 100-2,500 companies: $82/mo for 100 companies and $249/mo for 500, both billed annually, with unlimited teammates included. Gainsight and Planhat typically start in five figures a year before implementation fees, while dedicated churn tools often cost more per account. Above 2,500 companies you leave published pricing for custom annual billing at $1,500+/mo.
In short
GainTrace — AI customer success software that unifies Salesforce, Stripe, Intercom and Mixpanel into one customer health score so you catch churn before the renewal call. Best for CS leaders at B2B SaaS tracking 100-2,500 accounts who want churn risk triaged without hiring a CS Ops admin, RevOps teams already running Salesforce or HubSpot plus Stripe that want health scores live in days, Solo CSMs and early teams proving value on the free tier for up to 25 companies. Free to start; paid plans from $82/mo.
What's new in GainTrace
Checked 7 days agoAcross the latest 4 updates: 4 news mentions.
GainTrace compares free trials across nine customer success platforms
The comparison examines what vendors call a free trial and which platforms allow access without a sales meeting, positioning GainTrace's own no-credit-card free tier against the field.
GainTrace compares expansion revenue tooling across nine CS platforms
A documentation-level review of nine CS platforms on expansion scoring found two model it as its own signal, four claim it without publishing detail, and three don't claim it at all.
GainTrace reviews churn prediction disclosures from nine tools
The review notes one tool publishes a prediction window and one names a model, but none do both — a transparency comparison of how churn prediction is documented.
GainTrace publishes customer health score software comparison
A review of nine health score tools covering cost and staffing needs, noting six market real-time scoring but none publish a refresh interval.
Viability Score
How well maintained and how widely used is GainTrace? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →Key Features
- AI customer health scoring across every tracked account
- Explainable scores with a signal-by-signal breakdown of why an account is red
- Churn risk triage ranked by severity then ARR, with days to renewal shown
- Trace AI agent monitors every account continuously without manual note-taking
- Expansion signal detection from product usage and billing data
- Automated playbooks triggered by adoption drops, stalled onboarding and renewal risk
- Nineteen pre-built playbooks and flows, no blank canvas
- Real-time two-way sync with Salesforce and HubSpot
- 20+ data sources including Stripe, Intercom, Mixpanel, Snowflake, BigQuery, Segment and Slack
- NPS and surveys included on every plan with no per-response fee
- Champion tracking and champion-departure detection
- Renewal forecasting and NRR analytics
- API access and webhooks on every plan
- SAML single sign-on included on every paid plan
- EU data residency (Ireland) with a DPA on every plan
About GainTrace
GainTrace is customer success software for B2B SaaS teams that want churn prediction without running a CS platform project. It pulls Salesforce, HubSpot, Stripe, Intercom, Mixpanel, Slack, Snowflake, BigQuery and other sources into one live customer timeline, then scores every account automatically. Trace AI, the vendor's monitoring agent, reads product usage, billing and support data continuously and tells you who to act on and why — each red account comes with the signals behind it, such as a champion departure, logins down 38% in 30 days, or a card on file expiring in 12 days. Playbooks fire off those same signals: adoption drops, launch an intervention; onboarding stalls, trigger a follow-up; renewal risk rises, create tasks. Setup is self-serve. The vendor markets pre-built health scores and nineteen shipped playbooks and flows rather than a blank configuration canvas, and claims teams are live in days with no CS Ops hire. Real-time two-way sync with Salesforce or HubSpot keeps scores aligned with your CRM. Data residency is EU (Ireland) with a DPA on every plan, and SAML SSO is included on paid tiers. Pricing follows the size of your book, not your headcount: $0 forever for 25 companies, $82/mo for 100 companies billed annually, $165/mo for 250, $249/mo for 500, $415/mo for 1,000, $832/mo for 2,500, and $1,500+/mo above that via sales. Every tier gets unlimited teammates and every platform feature — no seat maths, no feature paywalls. Optional extras include Trace AI Teammate at $199/mo, whitelabel customer portals at $99/mo, a dedicated success manager at $99/mo, advanced compliance controls at $99/mo, and one-time white-glove onboarding at $999. The vendor positions GainTrace as a lighter, faster-deploying alternative to Gainsight and Planhat for mid-market teams, not a replacement for shops that need custom objects and long implementation projects. It fits CS leaders tracking roughly 100 to 2,500 accounts who want risk triaged without hiring an admin — and it is explicitly built for desktop, with no mobile app claimed.
Behind the Verdict
GainTrace's clearest strength is that it refuses to be a configuration project. Pre-built health scores and nineteen shipped playbooks mean a CSM connects Salesforce, Stripe and product data and gets a scored book the same week. The vendor's own framing — the power of a CS platform without the 0.5 to 1.0 FTE ops hire most platforms quietly assume — is the honest version of that claim, and the free tier on 25 companies lets you verify it on your own data without a credit card. Explainability is the second real differentiator. Scores come with named signals: champion left, logins down 38% in 30 days, seat utilization fell to 0 on 8 of 25 seats, card on file expires in 12 days. That is the difference between a red flag a CSM acts on and one they ignore. Real-time two-way sync with Salesforce and HubSpot keeps scores from drifting away from the CRM of record, and unlimited teammates at every paid tier means the whole CS and RevOps org can look at the same numbers. The trade-offs are structural, not cosmetic. Pricing scales with the size of the tracked book rather than the team, so accounts carrying very low ARR get expensive on a per-account basis — 500 companies at $249/mo is easy to justify if the average contract is five figures, harder if you track thousands of small self-serve logos. Connector sync runs every two hours on paid plans and every twelve on Free, which is slower than event-level streaming and will matter to teams who want a score to move within minutes of an in-product action. The vendor states plainly that GainTrace is built for desktop, so field-heavy CS teams have no mobile option. Where it fits: B2B SaaS with 100 to 2,500 accounts, an existing Salesforce or HubSpot plus Stripe stack, and a CS leader who wants churn triage and NRR reporting without a platform implementation. Where it does not: organizations that need on-prem deployment or data residency outside the EU, teams whose scoring logic requires custom objects and deep branching workflows, and anyone who needs a configuration canvas rather than opinionated defaults. The usefulness of the whole product also depends on connecting your sources — 20+ integrations is a lot, but a disconnected stack means an empty timeline.
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Real-world workflow fit
Concrete scenarios for the personas GainTrace actually fits — and what changes day-one when you adopt it.
On day one they connect Salesforce, Stripe and product data, and GainTrace scores every account, ranking the at-risk ones by severity then ARR with days to renewal shown.
Outcome: They walk into the Monday pipeline meeting with a ranked churn list and the specific signals behind each red account instead of a spreadsheet built by hand.
Trace AI detects a champion leaving one account and seat utilization falling to zero on 8 of 25 seats in another, and creates tasks for both from the pre-built playbooks.
Outcome: The CSM works a prioritised task list each morning and runs the save play on the champion-departure account before the renewal call is booked.
They pull renewal forecasting and NRR analytics from the same health scores the CS team works from, with Salesforce and HubSpot syncing two-way every two hours.
Outcome: The board deck is built from live retention data rather than a quarterly export, and the CS team and finance are looking at the same numbers.
Use Cases
- See which accounts are slipping weeks before the renewal call, ranked by severity and ARR.
- Fire an intervention playbook automatically when product adoption drops in an account.
- Detect a champion leaving an account and route the save play to the account owner.
- Consolidate Salesforce, Stripe, Intercom and product usage into one live customer timeline.
- Spot expansion signals such as seat utilization hitting 92% of contracted seats.
- Run NPS and surveys that move the health score rather than living in a separate tool.
- Produce QBR reviews and renewal forecasts without building the deck by hand.
- Track every renewal date and forecast NRR across the whole book.
Models Under the Hood
as of 2026-10-09
Limitations
- GainTrace's pricing scales with the size of the tracked book rather than the team: the free tier caps at 25 companies, 100 companies is $82/mo, 500 companies is $249/mo, 2,500 companies is $832/mo, and 2,500+ is $1,500+/mo.
- The vendor states the product is built for desktop, so mobile use is positioned around booking a demo rather than a native app.
- Data residency is EU (Ireland), and the platform depends on aggregating signals from external tools — Salesforce, Intercom, Mixpanel, Stripe, Slack and 28 sources total — so its usefulness depends on connecting those sources.
as of 2026-10-04
Verification history
We have re-verified GainTrace 9 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Showing the 6 most recent of 9 verification passes.
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published GainTrace tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Free
$0/mo
Ideal for
Solo CSM or early CS team proving churn prediction on up to 25 companies, with no credit card and no trial clock.
What this tier adds
Starting tier: 25 companies tracked, 3 live connectors, Trace AI scoring, 100 automations per month and 3 months of history.
One plan (100 companies)
$82/mo billed annually
Ideal for
A CS leader with roughly 100 accounts who wants the whole team on one score without seat negotiation.
What this tier adds
Adds unlimited members and viewers, 400 people tracked, 20,000 events per month, 200 automations, SAML SSO, API and webhooks, 2-hour sync and 24 months of history — $82/mo billed annually.
One plan (250 companies)
$165/mo billed annually
Ideal for
Mid-market SaaS past the first hundred accounts, running NPS and QBRs off the same health score.
What this tier adds
Raises the tracked book to 250 companies with every platform feature and surveys and NPS at no per-response fee — $165/mo billed annually, quarterly billing available.
One plan (500 companies)
$249/mo billed annually
Ideal for
A CS org of several CSMs plus RevOps tracking a few hundred accounts with automated playbooks.
What this tier adds
Covers 500 companies with the full automations and pre-built playbook library, Trace AI scoring and SAML SSO at no extra cost — $249/mo billed annually or month-to-month.
One plan (1,000 companies)
$415/mo billed annually
Ideal for
Scale-stage SaaS whose book has passed a thousand accounts and needs live CRM sync.
What this tier adds
Doubles the tracked book to 1,000 companies and adds real-time two-way Salesforce and HubSpot sync across the whole book — $415/mo billed annually.
One plan (2,500 companies)
$832/mo billed annually
Ideal for
Larger mid-market CS and revenue teams tracking a few thousand accounts without an enterprise contract.
What this tier adds
Extends to 2,500 companies with all platform features and Trace AI included, with usage past plan limits opt-in at cost — $832/mo, annual billing saving 2 months versus monthly.
Enterprise
$1,500+/mo
Ideal for
Organizations above 2,500 companies that need custom annual terms and a sales conversation on scope.
What this tier adds
Custom annual billing above the 2,500-company published ceiling, with all platform features, standard integrations, EU data residency and DPA — $1,500+/mo.
Where the pricing makes sense
The company stage and team size where GainTrace's pricing actually pencils out — and where peers do it cheaper.
Pricing fits mid-market B2B SaaS tracking 100-2,500 companies: $82/mo for 100 companies and $249/mo for 500, both billed annually, with unlimited teammates included. Gainsight and Planhat typically start in five figures a year before implementation fees, while dedicated churn tools often cost more per account. Above 2,500 companies you leave published pricing for custom annual billing at $1,500+/mo.
Setup time & first value
How long it actually takes to get something useful out of GainTrace — broken out by persona, not the marketing-page minute.
Self-serve setup: solo CSMs on the free tier get their first health scores after connecting three sources, typically an afternoon. A CS leader integrating Salesforce, Stripe and product data usually sees a scored book within days, which is the vendor's 'live in days' claim. Nothing requires a professional-services engagement, though optional white-glove onboarding is available at $999 one-time.
Switching to or from GainTrace
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Gainsight: export account and health-score definitions, then connect Salesforce, Stripe and product sources and let GainTrace's pre-built scores run while you reconcile the two views.
- →From Planhat: map your existing health score criteria onto GainTrace's signal-based scoring and rebuild the playbooks using the nineteen shipped flows as templates.
- →From spreadsheets: connect the CRM, billing and product sources and let Trace AI score the book automatically, replacing the manual health column.
- →From Vitally or ChurnZero: keep the CRM as the system of record, enable two-way Salesforce or HubSpot sync, and run the pre-built playbooks for the first renewal cycle.
- ↗To Gainsight: export the customer timeline, signal history and playbook definitions, since Gainsight's configuration canvas expects you to rebuild scoring logic from scratch.
- ↗To Planhat: pull account health history and champion records via the API and webhooks before the subscription ends, as both products price on the tracked book.
- ↗To a spreadsheet or in-house tool: use API access and webhooks — included on every plan — to export health scores, signals and renewal dates.
- ↗To Totango or Catalyst: export the customer timeline and event history and remap sources, since connector coverage differs between platforms.
Integrations
Resources & Guides
Tutorials & Learning
YouTube returned 6 videos for “GainTrace”, and we withheld 6: 6 could not be judged, because “GainTrace” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about GainTrace.
Official links
Tools that pair well with GainTrace
Common stack mates teams adopt alongside GainTrace, with the specific reason each pairing earns its keep.
Gainsight
Gainsight is a customer success platform using agentic AI to help enterprise teams retain and grow revenue.
Sierra
Sierra builds conversational AI agents that resolve customer conversations across chat, voice, SMS, email, and WhatsApp.
Userpilot
Userpilot is a product growth platform that pairs product analytics with no-code in-app engagement, feedback, and session replay.
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