Alternatives to GainTrace

Gainsight is a customer success platform using agentic AI to help enterprise teams retain and grow revenue.

Sierra builds conversational AI agents that resolve customer conversations across chat, voice, SMS, email, and WhatsApp.

Userpilot is a product growth platform that pairs product analytics with no-code in-app engagement, feedback, and session replay.

AI-powered customer success platform that unifies customer data, CS workflows, and AI copilot actions for B2B SaaS teams.

Inkeep builds AI agents for customer experience and ops teams that read your docs, CRM, and tools before they answer.

Catalyst is a customer success platform for outcome-driven CS and sales teams, now a Totango product.

Salesforce AI puts Agentforce autonomous agents on your live Customer 360 records — no integration tax.

Sprinklr unifies AI-native customer experience management across service, social, insights, and marketing in one platform.

Official WhatsApp Business API platform with AI chatbots, mass campaigns, and native HubSpot/Salesforce sync for LATAM-focused teams.

Okendo bundles Shopify reviews, loyalty, quizzes, referrals, and surveys into one customer marketing platform

Agentic B2B support platform that unifies Slack, Teams, email, chat, SMS, WhatsApp and phone into one inbox.

Insider One is an agentic customer engagement platform that runs AI-driven personalization and journey orchestration across every channel.

AI contact center intelligence that captures and audits 100% of calls, chats, and tickets.

Ada builds AI customer service agents that resolve, act, and improve across voice, chat, email, and social.

AI embedded across NICE CXone that scores every interaction, flags complaint risk, and coaches agents on behaviors that move CSAT.

Assembled unifies workforce management for in-house agents, BPO vendors, and AI agents in one platform

Medallia is enterprise experience management software that turns customer, employee, and contact center feedback into AI-driven action.

Brevo unifies email, SMS, WhatsApp, push and CRM with Aura AI agents, on freemium pricing built for SMBs and ecommerce brands.

Tidio pairs the Lyro AI customer service agent with a shared human help desk for small and midsize teams

Level AI scores 100% of contact-center interactions with CX-specific models for Auto-QA and full-stack AI agents.

SentiSum is CX intelligence software that reads every customer conversation and prices each failure in dollars.

AI-native customer service platform and CRM that optimizes every conversation for retention and revenue

SalesCloser AI runs live product demos on video calls—screen share, camera on—and answers every lead by phone or web in seconds.

Chatbase builds no-code AI customer support agents across chat, email, and voice — trained on your data in minutes.

Treasure AI turns enterprise customer data into cross-channel campaigns from a single conversation, under human-set guardrails.

Wonderchat builds AI support and sales agents that cite your own docs in every reply and bill flat monthly rates.

AI security questionnaire automation that answers with citations, fills Trust Center requests, and drafts RFP responses.

Freshservice AI layers Freddy copilots, no-code AI agents, and an MCP Gateway onto ITIL-aligned ITSM, ITAM, and ITOM for IT teams.

Agentic banking AI for banks and credit unions — voice, digital, and employee agents on one governed knowledge layer

Freshchat is Freshworks' AI live chat and Freddy AI chatbot product for web, in-app, and messaging channels.