Intelli
AI WhatsApp assistant with a shared inbox, broadcast campaigns, and in-chat commerce for lean B2C teams.
If your revenue already runs through WhatsApp and your budget is hundreds, not tens of thousands, Intelli is a serious candidate — the $350/year Assistant tier covers AI conversations, a team inbox, and one API number for less than most rivals charge monthly. The MCP connector is the standout: you can trigger a real campaign by typing a sentence into Claude, with a confirmation step before anything sends. Just don't expect Salesforce-grade plumbing or voice support.
Verified 2d ago · liveness 77/100 · cite: rightaichoice.com/tools/intelli
- SMBs in Ghana, Kenya, and Nigeria selling and supporting customers on WhatsApp on a lean budget
- E-commerce stores running WhatsApp catalogues, orders, and Paystack or Flutterwave payments inside chat
- Support teams replacing the WhatsApp Business App with a shared inbox, AI assist, and human handoff
- Marketing teams running WhatsApp broadcast campaigns that need delivery, read, and CTR reporting
- Enterprises needing deep CRM or ITSM integrations such as Salesforce or Zendesk out of the box
- Teams that require voice or video support inside the platform
- Organizations needing SSO, SCIM, audit logs, or RBAC without moving to Enterprise
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Skip Intelli if you need SSO, SCIM, or audit logs without moving to Enterprise, or if your customers expect voice and video support — those sit outside the platform.
Meta charges its own WhatsApp messaging fees on top of your Intelli plan, and they scale with how many messages you send.
Intelli is priced for solo operators and small B2C teams: $200–$550 per year, per workspace, billed annually, which undercuts WATI and Intercom by a wide margin for a WhatsApp-first workflow. The trade is scope — SSO, SCIM, audit logs, RBAC, and custom SLAs only exist on the Enterprise plan, which is custom-priced. If you need broad multichannel enterprise integrations, budget for Intercom; if you just need WhatsApp plus AI and payments, Intelli's annual tiers are among the cheapest credible
In short
Intelli — AI WhatsApp assistant with a shared inbox, broadcast campaigns, and in-chat commerce for lean B2C teams. Best for SMBs in Ghana, Kenya, and Nigeria selling and supporting customers on WhatsApp on a lean budget, E-commerce stores running WhatsApp catalogues, orders, and Paystack or Flutterwave payments inside chat, Support teams replacing the WhatsApp Business App with a shared inbox, AI assist, and human handoff. Plans from $200/yr.
What's new in Intelli
Checked todayAcross the latest 4 updates: 2 feature updates, 1 launch and 1 changelog entry.
Intelli now installable as a ChatGPT plugin
Intelli added to the ChatGPT plugin directory, replacing the previous developer-mode custom connector setup. Sign in with an Intelli account to run WhatsApp inbox and campaigns from ChatGPT.
IntelliPortal launches with single multichannel REST API
Developer portal combines WhatsApp and Instagram into one multi-tenant API, with signed real-time webhooks, scoped API keys, sandbox testing and client onboarding via built-in signup flow.
Intelli adds MCP support for Claude and ChatGPT
Users can send WhatsApp campaigns by typing a sentence in Claude or ChatGPT via Intelli's MCP integration.
Instagram and Facebook comment and DM automation added
Intelli assistants can now handle Instagram and Facebook comments and direct messages alongside WhatsApp.
What people actually say about Intelli — is it worth it?
We ran a structured research pass across product reviews, community discussions, and post-purchase forum threads to surface the patterns vendors won't publish themselves. Below: the recurring strengths, the hidden costs people mention most, and the cohort that consistently regrets adopting this tool.
60 mentions across 4 sources (Hacker News, Product Hunt, App Store, Lemmy) · researched Jul 2, 2026.
Average across the 4 sources that answered — each source counts once, not each post.
- +AI assistant trained on your business data for automated support.
- +Multichannel shared inbox consolidating WhatsApp, website, Instagram, Messenger, email.
- +Low-code setup and visual flow builder make it accessible to non-technical teams.
- +WhatsApp broadcast campaigns with template management included.
- +Commerce workflows (catalogue, orders, payments) integrate into conversations.
- −No credible community reviews or real user testimonials available.
- −Product Hunt listing received zero upvotes, indicating low early traction.
- −Website contains confusion with unrelated product (Eloi7/Dream Machine).
- −App Store reviews are for a completely different insurance telematics app.
- −Hacker News and Lemmy mentions are entirely off-topic—no real discussion.
- • Potential Meta WhatsApp template approval fees not clarified.
- • No information on overage charges or scaling costs.
Viability Score
How well maintained and how widely used is Intelli? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →Key Features
- AI assistants trained on your files (PDF, XLSX, MD) with per-assistant knowledge bases
- Shared team inbox across WhatsApp, website chat, Instagram, Messenger, Facebook, and Mail
- AI-suggested replies shown beside customer messages with confidence scores
- AI handoff to human agents when the assistant hits its limit
- Visual flow builder for designing conversation paths without code
- WhatsApp broadcast campaigns with template management and delivery, read, and CTR analytics
- Instagram and Facebook comment automation with a dedicated Comments inbox
- Comment reply modes: off, public only, public + private, private only, with per-post AI pause
- Intelli MCP: run WhatsApp from Claude or ChatGPT with sign-in only, 67 tools, no API keys
- IntelliPortal REST API for embedding WhatsApp and Instagram messaging with signed webhooks
- Scoped API keys, multi-tenant client onboarding, and sandbox testing via IntelliPortal
- Low-code WhatsApp Business API setup via Meta embedded signup
- Commerce suite: orders, products, inventory, storefront, and WhatsApp catalogue sync
- Payments inside WhatsApp via Paystack and Flutterwave
- Website chat widget shows filed tickets and contact details inside the conversation thread
About Intelli
Intelli is an AI customer engagement platform for B2C businesses that run sales, support, and marketing on WhatsApp. It pipes WhatsApp Business API, website chat, Facebook, Instagram, Messenger, and Mail into one shared inbox, then layers trained AI assistants on top to answer FAQs, qualify leads, and route to a human when the bot runs out of road. You teach assistants your own material — PDFs, spreadsheets, markdown — and design conversation paths in a visual builder rather than writing code. Three assistants ship by default (Sales Bot, Support Agent, Onboarding Guide), each with its own knowledge base and AI-suggested replies shown beside customer messages. Recent releases push it well past a WhatsApp-only tool. Intelli MCP (Oct 1, 2026) connects Claude, ChatGPT, or any AI assistant to your account with sign-in only — no API keys — exposing 67 tools across conversations, campaigns, contacts, assistants, flows, widgets, and commerce, with reads instant and anything that sends, creates, edits, or deletes waiting for your confirmation. IntelliPortal (Oct 8, 2026) adds a single multichannel REST API at intelliconcierge.dev for embedding WhatsApp and Instagram messaging, with signed real-time webhooks, scoped API keys, multi-tenant client onboarding, and sandbox testing. Instagram and Facebook comments plus DMs now route to assistants too, with public replies, private follow-up DMs, per-post AI pause, and configurable comment modes. Pricing is per workspace, billed annually, with a 7-day free trial and no credit card. WhatsApp Broadcasts runs $200/year, WhatsApp AI Assistant $350/year, and WhatsApp Grow $550/year; add-ons layer on top (website chat widget $15/mo, Instagram $20/mo, extra WhatsApp numbers $20/mo each, automation triggers $20/mo, webhook integration $5/mo, extra AI credits $9/mo). The fit is freelancers, startups, and SMBs — especially in Ghana, Kenya, and Nigeria, where Paystack and Flutterwave rail payments straight into WhatsApp commerce. Against
Behind the Verdict
Intelli makes most sense when WhatsApp is the business, not a channel you dabble in. A three-person travel agency or an online store in Accra that takes orders on WhatsApp gets an AI assistant, a shared inbox, broadcast analytics, and in-chat Paystack payments for $550/year on the Grow tier — commerce suite included. That's the number to compare against WATI's or Intercom's monthly bills, and it usually isn't close. The two 2026 releases are what would move me off the fence. IntelliPortal gives agencies one REST API with signed webhooks and sandbox testing to embed WhatsApp and Instagram messaging for clients — a real product for software vendors, not a marketing bullet. Intelli MCP lets you run the platform from Claude or ChatGPT with sign-in only, and I like the safety design: read actions are instant, anything that sends or deletes pauses for your confirmation. If you already live in an AI assistant, that's a genuinely faster way to fire a campaign. Where it bites: this is not a CRM. There's no pipeline forecasting, no account management layer, and the security stack buyers ask for (SSO, SCIM, audit logs, RBAC) sits behind Enterprise. If your procurement team mandates Zendesk or Salesforce integration out of the box, Intelli will frustrate you. Pick it if you're small, WhatsApp-first, and cost-sensitive — particularly if you need Africa-ready payment rails inside chat. Pass if you need voice or video support, deep enterprise integrations, or a full sales CRM in the same seat. The closest alternative is WATI for broader integrations at a higher price; Intelli trades that breadth for affordability and local payment coverage.
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Real-world workflow fit
Concrete scenarios for the personas Intelli actually fits — and what changes day-one when you adopt it.
Connects a WhatsApp Business number via Meta embedded signup, uploads the product spreadsheet as the Sales Bot's knowledge base, and turns on Grow's commerce suite so the catalogue syncs into chat. Payment links fire through Paystack inside the conversation.
Outcome: Qualified leads get product answers and a payment link without the founder typing, and orders land in the commerce dashboard with catalogue sync kept in step.
Moves WhatsApp, Instagram, and website chat into the shared inbox on Assistant Basic, assigns chats by tag, and lets the Support Agent handle FAQs with AI-suggested replies until confidence drops, at which point the chat hands off to a human.
Outcome: First-response time drops because FAQs resolve automatically and the team only touches conversations the assistant escalates, all inside the 1,000 AI credits/month the tier includes.
Signs up at intelliconcierge.dev, creates scoped API keys, connects the client's WhatsApp and Instagram accounts through IntelliPortal's signup flow, wires the signed webhook endpoint, and tests the whole flow in the sandbox before going live.
Outcome: Omnichannel messaging ships inside the client's product without standing up separate per-channel providers, and every onboarded client stays isolated under its own tenant reference.
Use Cases
- Qualify inbound WhatsApp leads with an AI assistant trained on your product catalogue.
- Run personalized broadcast campaigns to segmented audiences for promotions or event reminders.
- Provide 24/7 customer support across WhatsApp, web chat, and Instagram with AI-first responses.
- Automate Instagram and Facebook comment replies plus private follow-up DMs from one inbox.
- Accept payments directly inside WhatsApp chat via Paystack or Flutterwave.
- Sync your WhatsApp catalogue and sell from chat with the Grow plan's commerce suite.
- Run WhatsApp campaigns and check unanswered chats from Claude or ChatGPT via Intelli MCP.
- Embed WhatsApp and Instagram messaging into your own product via IntelliPortal's REST API.
Models Under the Hood
as of 2026-10-17
Limitations
- Intelli is built around WhatsApp plus web chat, Instagram, and Messenger, with the lower plans capping contacts (2,000 on Broadcasts, 5,000 on the Basic AI Assistant plan) and team seats (1–2 seats depending on tier).
- AI credits are limited to 1,000 per month on the Basic Assistant plan, so higher-volume assistants may exhaust them.
- Commerce (orders, products, inventory, storefront, payments) and larger contact allowances require the higher-priced Grow plan, while capabilities such as RBAC roles and permissions, custom API integration, white-labeling, and custom SLAs sit on the Enterprise tier.
- Meta's messaging fees are billed separately and scale with volume, and several channels (website chat widget, Instagram) are sold as add-ons rather than included.
as of 2026-10-10
Verification history
We have re-verified Intelli 9 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Showing the 6 most recent of 9 verification passes.
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Intelli tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
WhatsApp Broadcasts
$200/year, per workspace (billed annually)
Ideal for
Marketing-led teams that only need WhatsApp broadcast sends and Business API access without the AI assistant layer.
What this tier adds
Starting tier: broadcast module, template and campaign management, up to 2,000 contacts, 1 seat, billed annually at $200/year per workspace.
WhatsApp AI Assistant (Basic)
$350/year, per workspace (billed annually)
Ideal for
Growing businesses whose WhatsApp inbox needs AI answers, qualification, and routing rather than just broadcasts.
What this tier adds
Adds AI-powered conversations, 1,000 AI credits/month, live chat with team inbox, and up to 5,000 contacts at $350/year per workspace, billed annually.
WhatsApp Grow
$550/year, per workspace (billed annually)
Ideal for
E-commerce teams selling inside WhatsApp who need catalogue sync, orders, and Paystack or Flutterwave payments in chat.
What this tier adds
Adds the commerce suite (orders, products, inventory, storefront), WhatsApp catalogue sync, commerce analytics, up to 25,000 contacts, and 2 seats at $550/year per workspace, billed annually.
Enterprise
Custom
Ideal for
Large or regulated organizations that need custom AI development, identity controls, white-labeling, and contractual SLAs.
What this tier adds
Adds custom AI solution development, dedicated account manager, premium support, custom API integration, RBAC roles and permissions, white-labeling, and custom SLAs; custom-priced.
Where the pricing makes sense
The company stage and team size where Intelli's pricing actually pencils out — and where peers do it cheaper.
Intelli is priced for solo operators and small B2C teams: $200–$550 per year, per workspace, billed annually, which undercuts WATI and Intercom by a wide margin for a WhatsApp-first workflow. The trade is scope — SSO, SCIM, audit logs, RBAC, and custom SLAs only exist on the Enterprise plan, which is custom-priced. If you need broad multichannel enterprise integrations, budget for Intercom; if you just need WhatsApp plus AI and payments, Intelli's annual tiers are among the cheapest credible
Setup time & first value
How long it actually takes to get something useful out of Intelli — broken out by persona, not the marketing-page minute.
Solo founders connecting a first WhatsApp number and uploading a knowledge file to an assistant typically reach first value in under an hour — the docs describe setting up an AI assistant in five minutes. Support teams adding web chat and Instagram alongside WhatsApp should plan half a day to tune tags, routing, and handoff rules. Developers building on IntelliPortal should budget a day to create
Switching to or from Intelli
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From the WhatsApp Business App: connect your number through Intelli's Meta embedded signup flow, then import contacts and templates into the shared inbox.
- →From WATI: recreate templates and broadcast campaigns in Intelli, map tags to Intelli's conversation tags, and move your assistant knowledge files across.
- →From Intercom or a generic helpdesk: keep the helpdesk for email and web, and route WhatsApp and Instagram into Intelli where the AI assistant layer is the value.
- →From a custom WhatsApp API build: replace bespoke message plumbing with IntelliPortal's single REST API, scoped keys, and signed webhooks.
- →From spreadsheets and manual broadcasts: load contacts into the Contacts module, build segments, then re-issue recurring campaign sends as Intelli broadcast campaigns.
- ↗To WATI: export contacts and recreate templates and campaign cadences manually, then reconnect your WhatsApp Business number to WATI.
- ↗To Intercom: keep Intercom for email and web support and rebuild WhatsApp automation there if you need one vendor across all channels.
- ↗To a custom build: use IntelliPortal's REST API and webhooks during a parallel-run period, then cut over once your own messaging layer is stable.
- ↗To a full CRM plus messaging stack: export contacts and conversation history to CSV first, since Intelli is not a CRM and won't sync pipelines out of the box.
- ↗To the WhatsApp Business App: downgrade by disconnecting your number in Intelli, but expect to lose AI answers, broadcast analytics, and the shared inbox.
Integrations
Resources & Guides
Tutorials & Learning
YouTube returned 6 videos for “Intelli”, and we withheld 6: 6 could not be judged, because “Intelli” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about Intelli.
Official links
Tools that pair well with Intelli
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Featured Head-to-Head Comparisons
Intelli vs Presto Voice
Presto Voice is for QSR chains wanting to automate drive-thru ordering with proven upselling, while Intelli serves SMBs in emerging markets needing WhatsApp-centric automation. There's no overlap – your choice depends on whether you operate a drive-thru chain or a WhatsApp-first business abroad.
Intelli vs Truleo
Truleo and Intelli serve completely different markets and use cases, so the choice depends on your organization type. If you are a law enforcement agency seeking to connect siloed data (RMS, CAD, jail calls) and automate report writing, Truleo is the only option. If you are an SMB in an emerging market (Ghana, Kenya, Nigeria) needing WhatsApp automation, shared inbox, and AI-powered customer engagement, Intelli is purpose-built for you. There is no overlap—buy the tool aligned with your industry.
Intelli vs B Rokratt
Bürokratt is a free, niche assistant for Estonian government services; Intelli is a paid WhatsApp-centric platform for SMBs in emerging markets. Choose Bürokratt if you're an Estonian resident needing streamlined access to e-services. Choose Intelli if you're a small business in Ghana, Kenya, or Nigeria looking to automate WhatsApp sales, support, and broadcasts.
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Treble.ai
Official WhatsApp Business API platform with AI chatbots, mass campaigns, and native HubSpot/Salesforce sync for LATAM-focused teams.
Wonderchat
Wonderchat builds AI customer service and sales agents that cite your own docs in every reply and bill flat monthly rates.
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