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Gorgias vs Freshdesk
Side-by-side comparison of features, pricing, and ratings
Pricing
Paid
Freemium
Plans
$10/mo
$60/mo
$360/mo
$0
$15/agent/mo
$49/agent/mo
Rating
—
—
Popularity
4.6k views
5.8k views
Skill Level
Beginner-friendly
Beginner-friendly
API Available
Platforms
WebAPI
WebMobileAPI
Categories
💬 Customer Support
💬 Customer Support
Features
AI Agent trained on your brand
Unified omnichannel inbox
Shopping Assistant (proactive upsell)
AI-powered macro suggestions
Help center with unlimited articles
Automated returns and exchanges
Revenue tracking and attribution
Sentiment analysis and intent detection
Multi-channel: email, live chat, SMS, voice, social media
Custom rules, views, and routing
Order and customer data sidebar
Satisfaction surveys
Team management with SSO
Live monitoring and performance analytics
Helpdesk 2.0 chat-style interface with customer timeline
Freddy AI Agent for autonomous ticket resolution
Freddy AI Copilot with summaries, translations, suggestions
Freddy AI Insights for analytics dashboards
Shared inbox for collaborative ticket management
Omnichannel ticketing (email, chat, phone, social)
SLA management and escalation policies
Knowledge base with multilingual support
Self-service customer portal and community forums
Automation workflows for routing and prioritization
Custom fields and ticket templates
Approval workflows for knowledge base articles
External collaborators for cross-team input
Threads and tasks for focused discussions
Skill-based ticket assignment
Custom real-time dashboards
Integrations
Shopify
BigCommerce
Magento
WooCommerce
Loop Returns
Yotpo
Recharge
Bloomreach
Attentive
Klaviyo
AfterShip
Aircall
Alloy Automation
Ada
ChannelReply
Slack
Microsoft Teams
Salesforce
Jira
Playvox
Freshcaller
Freshchat
Freshsales
Freshworks Marketplace (1,000+ apps)