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Gorgias vs Freshdesk
Side-by-side comparison of features, pricing, and ratings
Pricing
Paid
Freemium
Plans
$10/mo
$60/mo monthly / $50/mo yearly
$360/mo monthly / $300/mo yearly
$750/mo monthly / ~$625/mo yearly
Custom
$0 for 1-2 agents for 6 months
$19/agent/month, billed annually
$55/agent/month, billed annually
$89/agent/month, billed annually
Popularity
4.6k views
5.8k views
Skill Level
Beginner-friendly
Beginner-friendly
API Available
Platforms
WebAPI
WebMobileAPI
Categories
📈 Marketing & SEO💬 Customer Support
💬 Customer Support
Features
Unified omnichannel inbox (email, chat, SMS, WhatsApp, Instagram, Facebook)
AI Agent pre-trained on 1B+ ecommerce conversations
Automate up to 60% of support tickets with AI
Native Shopify order management (view, cancel, discount, upsell)
Proactive engagement triggers based on shopper behavior
AI coaching with real-time agent tips
In-conversation actions (refund, edit order, generate discount)
Revenue attribution reporting for support-driven sales
50-in-50 program to reach 50% automation in 50 days
Voice support integrated into helpdesk
SMS inbound and outbound messaging
Customizable AI guardrails (tone, policies, SOPs)
Gorgias MCP (open beta) to connect to Claude, ChatGPT, etc.
Team collaboration (routing, assignment, ticket management)
300+ integrations including Klaviyo, Recharge, Yotpo
Omnichannel ticketing (email, chat, phone, social)
Freddy AI Agent for auto-resolution
Vertical AI Agents for complex queries
Freshdesk Command Center unified view
Freddy AI Copilot with summaries and translations
Freddy AI Insights for leadership visibility
Self-service knowledge base
Collaboration tools for multi-team resolution
Advanced workflow automation with SLAs
AI chatbots answering up to 30% of queries
50+ prebuilt agentic workflows
Real-time sentiment routing
Multilingual help desk
Customer portal
Mobile app (iOS/Android)
Integrations
Shopify
BigCommerce
Magento
WooCommerce
Klaviyo
Recharge
Yotpo
Loop Returns
Bloomreach
Attentive
Instagram
Facebook
WhatsApp
Twilio
AfterShip
Slack
Salesforce
Jira
HubSpot
Mailchimp
Zapier
Zoom
Microsoft Teams
Asana
Trello
Segment
Calendly
Freshsales
Freshservice