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Gorgias vs Kayako
Side-by-side comparison of features, pricing, and ratings
Pricing
Paid
Paid
Plans
$10/mo
$60/mo monthly / $50/mo yearly
$360/mo monthly / $300/mo yearly
$750/mo monthly / ~$625/mo yearly
Custom
$1/resolved ticket
Contact for pricing
Popularity
4.6k views
6.0k views
Skill Level
Beginner-friendly
Intermediate
API Available
Platforms
WebAPI
WebAPI
Categories
📈 Marketing & SEO💬 Customer Support
💬 Customer Support
Features
Unified omnichannel inbox (email, chat, SMS, WhatsApp, Instagram, Facebook)
AI Agent pre-trained on 1B+ ecommerce conversations
Automate up to 60% of support tickets with AI
Native Shopify order management (view, cancel, discount, upsell)
Proactive engagement triggers based on shopper behavior
AI coaching with real-time agent tips
In-conversation actions (refund, edit order, generate discount)
Revenue attribution reporting for support-driven sales
50-in-50 program to reach 50% automation in 50 days
Voice support integrated into helpdesk
SMS inbound and outbound messaging
Customizable AI guardrails (tone, policies, SOPs)
Gorgias MCP (open beta) to connect to Claude, ChatGPT, etc.
Team collaboration (routing, assignment, ticket management)
300+ integrations including Klaviyo, Recharge, Yotpo
AI triage with 99.1% accuracy
Automated AI replies and actions (refunds, updates, etc.)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage -> answers -> autonomous)
White-glove implementation (team of experts)
Kay AI agent plugs into Zendesk, Freshdesk, Intercom, Salesforce
Integrations
Shopify
BigCommerce
Magento
WooCommerce
Klaviyo
Recharge
Yotpo
Loop Returns
Bloomreach
Attentive
Instagram
Facebook
WhatsApp
Twilio
AfterShip
Zendesk
Freshdesk
Intercom
Salesforce
Slack
Stripe
HubSpot
Jira
GitHub
Mailchimp
Zoom
Microsoft Teams
Zapier