Back to Tools
Gorgias vs Yuma AI
Side-by-side comparison of features, pricing, and ratings
Ecommerce AI agents that resolve up to 89% of support, sales, and social conversations autonomously
Visit WebsitePricing
Paid
Contact Sales
Plans
$10/mo
$60/mo monthly / $50/mo yearly
$360/mo monthly / $300/mo yearly
$750/mo monthly / ~$625/mo yearly
Custom
—
Popularity
4.6k views
5.9k views
Skill Level
Beginner-friendly
Intermediate
API Available
Platforms
WebAPI
WebAPI
Categories
📈 Marketing & SEO💬 Customer Support
💬 Customer Support
Features
Unified omnichannel inbox (email, chat, SMS, WhatsApp, Instagram, Facebook)
AI Agent pre-trained on 1B+ ecommerce conversations
Automate up to 60% of support tickets with AI
Native Shopify order management (view, cancel, discount, upsell)
Proactive engagement triggers based on shopper behavior
AI coaching with real-time agent tips
In-conversation actions (refund, edit order, generate discount)
Revenue attribution reporting for support-driven sales
50-in-50 program to reach 50% automation in 50 days
Voice support integrated into helpdesk
SMS inbound and outbound messaging
Customizable AI guardrails (tone, policies, SOPs)
Gorgias MCP (open beta) to connect to Claude, ChatGPT, etc.
Team collaboration (routing, assignment, ticket management)
300+ integrations including Klaviyo, Recharge, Yotpo
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget boosting revenue up to 18%
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma self-improvement tool (launched June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
Integrations
Shopify
BigCommerce
Magento
WooCommerce
Klaviyo
Recharge
Yotpo
Loop Returns
Bloomreach
Attentive
Instagram
Facebook
WhatsApp
Twilio
AfterShip
Gorgias
Zendesk
Kustomer
Gladly
Bigblue
Seal Subscriptions
Skio
ShipStation
ShipBob
Salesforce Service Cloud
Re:amaze