Features
AI chatbot trained on Notion knowledge base
Semantic answer generation with clickable references
Customizable chatbot language and behavior
Usage insights: query tracking, satisfaction metrics
Slide-over widget for help center layout
Search commando bar for documentation layout
Mobile SDK support (React Native)
llms.txt file for AI crawlers
AI context menu (copy as Markdown, open in ChatGPT/Claude/Perplexity)
Lumen documentation theme (clean design, top nav, open-first-article)
OpenAI GPT-5.1 model for answer generation
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
